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Financial services at the edge
The document discusses advancements in financial services driven by digital technology, emphasizing the transformative impact on various industries and the importance of understanding customer needs. It highlights the rise of innovative platforms such as robo-advisors and peer-to-peer services, as well as big data analytics and social media's role in shaping customer interactions. Deloitte's commitment to service excellence and community impact is underscored, along with a reminder of the document's confidentiality.
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Financial services at the edge
- 1. Financial Services atthe Edge AIST Young Super Network Stephen Huppert, Partner Deloitte @stephenhuppert
- 2. "Computers in thefuture may weigh no more than 1.5 tons.“ -Popular Mechanics (1949)
- 3. Everything in this1991 RadioShack ad exists in a single smartphone.
- 5. The arrival ofdigital technology — the synthesis of computing and communications technology — marks the advent of one of the most ubiquitous generally applicable technologies the world has ever seen. Its impact has been, and continues to be, revolutionary for most industries, altering business operations and resulting in major productivity gains. Financial System Inquiry Report released 7 December 2014
- 6. “I used tosay that this is the most important graph in all the technology business. I’m now of the opinion that this is the most important graph ever graphed.” —Steve Jurvetson
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- 12. Robo Advisor links: https://www.betterment.com/ https://www.wealthfront.com/ https://www.learnvest.com/ https://www.stockspot.com.au/ http://www.nutmeg.com/
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- 15. Peer 2 Peerlinks: https://heyguevara.com/ http://www.societyone.com.au/ http://www.zopa.com/ https://www.investup.co/ https://www.crowdcube.com/
- 16. The Internet ofThings
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- 20. Internet of Thingslinks: https://www.samsung.com.au/sdrive https://www.aiavitality.com.au/ http://insurancebox.com.au/
- 21. Big Data andAnalytics
- 22. There are twosources of Competitive Advantage: • Learn about your customers faster than your competitors • Put that learning into action faster than your competitors Jack Welch former CEO of GE Capital
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- 26. Social Media links: http://www.socialpay.me/ https://www.8securities.com http://www.etoro.com/ http://www.socialpay.me/
- 27. It’s all aboutthe customer
- 28. Tom Goodwin SeniorVice President of Strategy and Innovation at Havas Media. The Battle Is For The Customer Interface Uber, the world’s largest taxi company, owns no vehicles Facebook, the world’s most popular media owner, creates no content Alibaba, the most valuable retailer, has no inventory Airbnb, the world’s largest accommodation provider, owns no real estate
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- 30. "Investor concern overthe threat of new technologies is overstated." —Blockbuster analyst report, 1999
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- 33. About Deloitte Deloitte providesaudit, tax, consulting, and financial advisory services to public and private clients spanning multiple industries. With a globally connected network of member firms in 140 countries, Deloitte brings world class capabilities and deep local expertise to help clients succeed wherever they operate. Deloitte's 150,000 professionals are committed to becoming the standard of excellence. Deloitte's professionals are unified by a collaborative culture that fosters integrity, outstanding value to markets and clients, commitment to each other, and strength from diversity. They enjoy an environment of continuous learning, challenging experiences, and enriching career opportunities. Deloitte's professionals are dedicated to strengthening corporate responsibility, building public trust, and making a positive impact in their communities. Deloitte refers to one or more of Deloitte Touche Tohmatsu, a Swiss Verein, and its network of member firms, each of which is a legally separate and independent entity. Please see www.deloitte.com/au/about for a detailed description of the legal structure of Deloitte Touche Tohmatsu and its member firms. About Deloitte Australia In Australia, Deloitte has 12 offices and over 4,500 people and provides audit, tax, consulting, and financial advisory services to public and private clients across the country. Known as an employer of choice for innovative human resources programs, we are committed to helping our clients and our people excel. Deloitte's professionals are dedicated to strengthening corporate responsibility, building public trust, and making a positive impact in their communities. For more information, please visit Deloitte’s web site at www.deloitte.com.au. Confidential This document and the information contained in it is confidential and should not be used or disclosed in any way without our prior consent. Liability limited by a scheme approved under Professional Standards Legislation. General information only This presentation is provided as general information only and does not consider your specific objectives, situation or needs. You should not rely on the information in this presentation or disclose it or refer to it in any document. We accept no duty of care or liability to you or anyone else regarding this presentation and we are not responsible to you or anyone else for any loss suffered in connection with the use of this presentation or any of its content. © Deloitte Touche Tohmatsu, 2013. All rights reserved.