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FinQLOUD platform for digital banking
This document summarizes a digital banking platform that provides various services: - A multichannel self-service platform for accessing accounts, payments, loans across mobile, web and kiosks. - Tools for family and small business banking, personalized messaging, contactless payments, e-commerce solutions. - It has components for user profiles, payments processing, workflow management, and data analytics to power these services. - The platform has a modular architecture with open APIs and integrates with existing bank systems through an enterprise service bus.
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Introduction to FinQloud, a digital banking platform facilitating multichannel self-service and corporate-personal banking integration.
Comprehensive digital banking solutions involving contactless payments, social banking, and personalized user experiences for families and small businesses.
Discusses the integration of banking within social networks to enhance user engagement and promote P2P transactions.
Focuses on integrating banking features into online and physical stores through mobile POS and contactless solutions.
Discusses managing security protocols across channels to enhance banking usability and customer protection.
Importance of personal finance tools for enhancing customer satisfaction, loyalty, and cross-selling opportunities.
Promoting the use of gamification strategies to engage customers and improve banking experiences.
Positioning a universal municipal card to broaden financial inclusion and promote banking services.
Transforming bank branches into digital self-service points, reducing staff loads and enhancing customer experience.
Explores e-money features aimed at involving unbanked clients and facilitating e-commerce transactions.
Integrating direct marketing and personalized messaging channels to enhance customer engagement and reduce costs.
Discusses various contactless payment technologies such as NFC and Bluetooth, and their implications for transactions.
Focus on streamlining workflows and business processes for improved operational efficiency in banks.
Detailed architecture of digital banking solutions and the benefits of service-oriented integrations.
Focus on adopting open APIs to encourage vendor-independent apps and improve usability in banking solutions.
Commitment to excellence in design and usability, emphasizing user-centric app development methodologies.
Introduction to Easy Pay, a Ukrainian e-payment system enabling user mobility with advanced app features.
Emphasizing the need for responsive web designs and modern admin consoles to enhance digital banking efficiency.
Explains cloud banking services and IT integration strategies to enhance operational efficiencies in banks.
Highlighting consulting offerings to help transition banks to digital services and optimize operations.
Outsourcing bank IT services to improve operational efficiency through skilled professionals and best practices.
Providing contact details for BanQ Systems, emphasizing their role as a technology partner in digital banking.
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FinQLOUD platform for digital banking
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- 2. Moving bank ITfrom cost- reduction towards revenue generation
- 3. FinQloud Fintech Cloud asBanking Platform BANQ Multichannel Self-service QORE e-Money Processing & Wallet QOntactless QR, NFC, Bluetooth LE Qommunicate Personalized Messaging WORQFLOW BPM EnQourage FrontOfficeasAssistedSelf- service NAVIQ GeoPOI&Information System Analytiq BigData& BusinessIntelligence
- 4. Digital Banking Platform ●Multi-channel self-service (mobile, web, kiosk, sms/ussd) ● Family & small-business banking: merging corporate and personal banking experience ● Next-generation bank front systems: “Assisted self-service” in bank branches ● Personalized direct marketing channel: client messaging, social integration, campaign management ● Omnichannel user profiles (client starts operation in one channel, completes in other) ● Financial operation rules & processes management ● Leveraging e-Money & e-Wallets
- 5. Digital Banking Platform ●Contactless payments using smart devices (mobile, watches, etc): NFC ● Integrating multiple payment providers, from PayPal to SWIFT ● Personal finance management, investment management ● Social banking (banking with bank accounts & e-money in social networks and messengers) ● POS e-commerce: mobile POS devices, integrated payment solutions for merchants ● Web e-commerce: bringing personalized banking into internet stores ● Universal citizen/municipal card (payments & ID with NFC) ● Loyalty programs ● Blockchain/bitcoin-ready
- 6. Architecture Layers FINQLOUD WebServices Layer (Middleware Business Logic) Set of Open APIs Bank & Third-party Back-end Systems Front-end Apps for End Users, Bank Managers, Third Parties (Presentation Layer) Enterprise Service Bus (Integration Layer)
- 7. BANQ Multichannel Self- Service Backend Personal| Family | SME ● Multichannel user profiles ● Accessing and managing accounts ● Payments and transfers ● Managing payment cards and other instruments ● Opening saving accounts online ● Applying for loans ● Recurring orders / direct debits
- 8. omnichannel Self-Service Advantages forthe client: ● Familiar interface, unified user experience ● Channel selection freedom Advantages for the bank: ● More points of contact with the client ● More cross-sale and up-sale opportunities ● Cost saving on multi-channel product or service implementation ● Speed of multi-channel implementation
- 9. Omnichannel User Profiles ●Keep user payment templates, standing orders, documents saved ● Provide the same experience for the user wherever the bank is present: ○ on mobile ○ in web ○ in the branch ● Tight CRM integration ● Useful for campaign management and financial behaviour profiling ● Cross-channel sales and communications
- 10. Family & SmallBusiness Banking ● Moving usability of personal banking into corporate segment ○ Seamless experience between personal and corporate approach ○ Easily maintain different business lines within the bank ○ Best practice used by large international banks worldwide ● Family banking: share levels of access with family members ○ Cross-sale possibilities for family members ○ Involving young people into banking experience ○ Reduce servicing costs for families
- 11. Social Banking ● Putyour bank “branch” into social networks ● Simplify banking experience ● Promote P2P transactions and increase transactional revenue ● Link bank CRM to user profiles in social networks ● Another cross- and upsell channel
- 12. POS and Webe-commerce ● Bring your bank to the merchant store ● Banking widgets for online stores, enabling instant payments with bank products ● Mobile POSes for retail stores, HORECA etc ● QR, NFC and other contactless payments ● Increase revenue from transactions
- 13. Operation & ProductPolicies ● Managing security through the limitation policies improves banking usability ● Single window to administer security rules for all of the channels ● Assign product rules for different channels and access roles
- 14. Personal finance management ●A tool to differentiate bank brand and create a new valuable service for customers ● Increases customer satisfaction, loyalty & retention ● Increases usability and interest for digital channel self-service ● Cross- and up-sell opportunities: including savings and loans business units enables consumers to apply for new financial products online
- 15. GAMIFICATION • “Why isgamification a good idea for the financial industry? Because banking sucks!” :-) • 53% gamers aged 18-49 • 55% gamers play on smartphones (front-office of the future) • it’s not about gambling or playing with money, it’s more about using the psychological mechanisms that make games so successful in society
- 17. Universal Citizen/Municipal Card ●Involves unbanked people to bank services ● Converts payment card into from a financial instrument into a common thing ● Promotes usage of bank card products ● Increases client base for transactional business ● Stimulates growth of bank acquiring network
- 18. EnQorage Front Office asan Assisted Self-service ● Retail teller ● Works as a channel, yet another to Web and Mobile banking ● Kiosk support ● Third-party service integration: ○ Tickets ○ Remittances ○ e-Government (fines, fees)
- 19. Front Office asan Assisted self-service ● Convert your branches into a digital format ● Use the same interface in servicing client in bank branches as in Internet ● Reduce load on staff education and system maintenance ● Seamless integrated business process management for self-service and branch service
- 20. QORE Multi-Currency Processing e-Money | e-Wallet Loyalty ●e-Money issuing ● e-Money and loyalty accounts (e-Wallet) ● e-Money transfers ● Accounts linked to telephone numbers or e-mails (for unbanked people)
- 21. e-Money and e-Wallets ●e-Money accounts linked with phone or email ● Banking for unbanked: make them your clients even before they know ● Be ready for the e-commerce future ● Increase transaction revenue ● 24/7 service independent from slow legacy banking systems
- 22. QOMMUNICATE Personalized & Direct Channel Messaging| Marketing ● Push notifications ● Multi-channel: Viber, WhatsApp, Telegram ● CRM integration ● Segmentation of client base ● Campaign management ● Tracking user responses and initiating sales from bank propositions in messages ● Push information about transactions ● Cost optimization (avoid high SMS texting costs)
- 23. Messaging Hub ● Multichannel:push-notifications, Viber, Telegram, WhatsApp ● Cost-saving on SMS delivery (both transactions & marketing) ● Cost-saving on processing charges ● Convenient way of getting information for user
- 24. Personalized Direct Marketing ●Deliver information right to the client phone without paying for SMSes ● Create personalized marketing campaigns ● Sell products and financial services in form of chat ● Get client feedback and keep live communications with clients on their banking experience ● Create marketing proposals that would be relevant for the time, place and channel ● Bright cross- and up-sales to the new level
- 25. QONTACTLESS NFC | C2C| Bluetooth ● Putting payment cards into smartphone: tokenization, (in partnership with VISA / MC) ● Like Apple Pay, but on Android :) ● Card-to-card (C2C) money transfers ● Making P2P payments in contactless way
- 26. Card-to-card Payments VISA Money Transfer& MasterCard Money Send ● Busting growth in transactions (in Ukraine) ● Bank gets commission from each transaction ● Service includes payment cards from other banks: you are making money on them ● Our solution allows simple transfers using social graph from Facebook & telephone address book Technology Partner
- 27. AIR PAY® With BluetoothLE & WIFI Direct ● Patented technology ● Pay to people around without entering any payment details ● Can be backed by VISA/MC C2C or internal bank transfers between accounts (A2A, A2C, C2A, C2C) ● Busts transactions, reduces fraud (card numbers are not exchanged)
- 28. NFC on Android Tokenisationfrom VISA & MasterCard, with Android HCE ● Like Apple Pay, but on Android :) ● VISA & MC-provided infrastructure and security ● Small costs: you have to buy only mobile wallet, no server-side enterprise stuff ● BanQ Systems is VISA Technology partner licensed to build solutions for NFC Technology Partner
- 29. WORQFLOW Business Process Management ● humanworkflow and comfortable interface ● different roles and organisation structure ● business process templates ● visual business process constructor
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- 31. NaviQ GeoPOI and Informational System ●Bank products and services ● News and updates ● ATMs and bank offices ● POS terminals and info on merchants ● Propositions from partner network readiness ● Exchange rates ● General marketing information
- 32. AnalytiQ Big Data &Business Intelligence ● User geoposition and activity tracking: big data accumulated from all mobile apps ● Business intelligence and knowledge generation ● Personal finance management ● Personal finance advising
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- 34. Architecture Details eWallet & Multi-currency Processing User Profiles Service Messaging Processor Operations Dispatcher ExistingBank ESB (if any) Self-Service Broker Open APIs PCI-DSS Secure Vault Bank Ledger Product Catalog Reporting PCI Front CRM DWH Existing Front Office Mobile Banking Apps Web Banking SMS GW Banking in Social Networks e-Commerce Widgets Third-party Apps Front Office Apps Existing Internet Bank BanQ Service Bus Payment Systems
- 35. Architecture Benefits ● Service-oriented architecture ●24/7 solution ● Staged implementation within limited budget and time ● Co-operates with existing enterprise systems ● Creates integrated back back-end environment ● Separating client apps from bank services ● Ready for building online BPM ● Can be supported by bank IT
- 36. Channel mix platform MoBile& IOT Web Call Center Social Networks Branches POSes e- commerce cross-channel products, business processes & policies
- 37. Open APIs ● Documentedopen API ● SDKs for third-party developers ● Vendor-independent apps, widgets and gadgets
- 38. Web & Mobile Apps ●An app for each business case ● Native apps integrating multiple backends ● Focused on usability ● Excellence in design ● Modern technology stack: ○ HTML5 / CSS3 ○ AngularJS (Web) ○ Swift and Java for iOS & Android ○ Universal Windows Platform ● Gamification solutions
- 39. OUR APPROACH TOUSABILITY & DESIGN
- 40. We carefully prototype functionalityof the apps with static and interactive wireframes, splitting complexity of the app into simple user stories shared across workflow of app screens UI - UX
- 41. UI-UX: PIXEL-Perfect design Нашподход - тщательное проектирование интерфейса. Симпатичные кейсы из retale сегмента + хочу яхту.
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- 45. Easy Pay isUkrainian electronic payment system, allowing users to pay for the services of more than 360 different companies. The self-service portal needed a mobile solution, which would be a smartphone app for popular mobile OS. Thus the design and development of the mobile client was made by Qoderoom experts. The mobile app is full of advantages, such as using the templates of operations, tracking the transactions, checking the balance and, what is the most important – the mobility. Platform: iOS Technologies: Objective C, JSON Easy Pay
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- 52. Enterprise success-stories by BanQSystems (with demo)
- 57.
- 58. Cloud Bank Services inthe Cloud ● Subscription-based services for bank in the cloud: ● Open BanQ: banking as a service ● Open Qore: e-money and loyalty as a service ● Open Qommunicate: direct marketing channel as a service
- 59. IT Integration ● Networkof local certified integration partners ● Educating IT staff ● On-demand integration on site
- 60. Digital Bank Consulting Core Banking, FrontOffice Self-service, BPM, BigData, CRM ● Moving financial services to digital banking ● IT, business process, products, & bank model audit ● Developing new banking services ● Increasing efficiency through banking gamification
- 61. IT Outsourcing Outsourcing BankIT ● Nearshore professionals with banking background ● Strong engineer team ● Affordable rates ● Best practices of project management and software development ○ Outstaffing ○ Agile / SCRUM ○ Test-driven development ○ Continuous integration ● Quality assurance
- 62. BanQ Systems Ltd,UK +44 747 335-90-93 BanQ Ltd, Ukraine +380 (44) 520-5750 http://banqsystems.com [email protected] Technology Partner