Firdous Resume

Firdous Resume

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  MOHAMMED FIRDOUS Mobile: +971-555731387 Email:[email protected] Abu-Dhabi, U.A.E CAREER OBJECTIVE Aspire to work in a dynamic organization where there is scope to take up challenges and opportunities to apply problem solving and analytical skills. ACADEMIC QUALIFICATION  Bachelor of Technology (B.Tech) - 2009- Jawaharlal Nehru Technological University, Hyderabad, India.  Board of Intermediate Education (12th) – 2005, Hyderabad, India.  Secondary School Education (10th) - 2003, Hyderabad, India. PROFESSIONAL EXPERIENCE 1. Currently working as logistic assistant for Abu Dhabi Tire Company (firestone) in Abu Dhabi from June 2014 till date. Job Responsibilities:-  To check the inventory regularly and maintain the Stock.  Take the orders from salesmen, prepare them and make the sales invoice.  To ensure that the order is delivered and right sizes have been sent.  Communicate with the drivers for fast delivery.  Attend client calls and help them with the details of the stock and prices and other things as per the requirement.  Make the reports of the individual salesmen also their respective customer’s sales.  Arrange the unavailable stock from the other branches in UAE. 2. Worked with AMAZON DEVELOPMENT CENTRE (India) Pvt Ltd. From January-2010 to January-2014 in different process. i. Quality Analyst- Chat Process. Tenure: November-2012 to January-2014. Job Responsibilities:-  To ensure Quality service to meet the Amazon company tenets in the terms of Customer services.  Forward any contact drivers to the development team to find the bugs and rectify.  Conduct training sessions for the agents on the floor for new process and refreshments.  Provide feedback to the agents on low performance and help them get metrics on track as per the requirement of the department.
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  ii. Customer SupportExecutive- Search & Rescue. Tenure: March-2011 to November-2012. Job Responsibilities:-  Trace negative feedback emails and revert back to the customers to resolve their issues related to orders placed.  Contact the customers via email and help them with a convenient resolution as per the company policies.  Resolve the issues by escalating and making it final resolution for dropping the Service level for any further contact back from the customer.  Follow up with the Team leader for any assigned duties in terms of making the feedback positive. iii. Customer Support Associate-Phone & Chat (US Process). Tenure: January-2010 to March-2011. Job Responsibilities:-  Documents, tracks and monitors problems to ensure resolution in a timely manner and tasks are set to the appropriate priority levels.  Maintains in depth customer management to acquire and retain customers and increase customer satisfaction.  Maintain current knowledge of industry trends, concepts, practices and procedures and potential impact on the business.  Any other duties as assigned by Teamleader. STRENGTHS  Excellent communication skills.  Hard working, Sincere and honest.  Zeal to learn and interact.  Dynamic, can accept challenges. PERSONAL DETAILS Full Name : MohammedFirdous Date of Birth : 27th December,1987. Marital Status : Single. Nationality : Indian. Religion : Islam. PassportNumber : H9018139 Languagesknown : English,Hindi &Urdu. DECLARATION I solemnly declare that the above details furnished are true as per best of my knowledge and belief and I am solely responsible for its accuracy. Mohammed Firdous