FJ_Trainer
- 1. CURRICULUM-VITAE Jahan email:[email protected] Freelancer ERP Consultant with perfect systems Bangalore Freelancer Trainer : Analytics trainer @ Perfect Systems, NI Analytics, Gits Academy Executive Summary Senior techno functional Analyst w/ 10 years of exp on Sales, Marketing, BI & Customer Relationship processes on Siebel, Oracle on demand, SAS, Tableau, R programming Key strengths in areas like Operations Management, Campaign operations, Process design, Requirement gathering, Gap analysis. Effective communication skills with extensive experience in customer interfacing and relationship management Certified Siebel consultant from Oracle University. 6 yrs Experience in Analytics (SAS, Tableau, Siebel, PMP, Excel ..etc) in latest Design and Presentation. Objective: Looking for freelancer support projects, Classroom & Corporate trainings Professional Synopsis – Full Time 1. Senior Business Analyst : From – June 2012 – June 2015 Company: Accenture Digital Consulting Pvt Ltd : The Marketing Analytics group - onshore & offshore Software Solutions provider focused in the space on different analytics domains & application services in domestic (India) and overseas experience. Analytics Group helps companies harness their digital marketing data to drive insights that convert into better customer experiences at scale. Project1: Telecom - Sprint: Offers a comprehensive range of wireless and wireline communications services, bringing the freedom of mobility to consumers, businesses and government users. Sprint is widely recognized for developing, engineering and deploying innovative technologies The first wireless 4G service from a national carrier in the United States Offering industry-leading mobile data services, leading prepaid brands, including Virgin Mobile USA, Boost Mobile and Assurance Wireless Instant national and international push-to-talk capabilities A global Tier 1 Internet backbone. Newsweek ranked Sprint No. 3 in its 2011 Green Rankings, listing it as one of the nation's greenest companies, the highest of any telecommunications company. Project: Sprint (Telecom):
- 2. Project Duration: 16 Months Postpaid - Roles & Responsibilities: Creating SAS datasets by extracting data from Excel, Flat. Files. Sub setting dataset using set, merge, sort, update and conditional statement. Merging and summarizing data using different procedures. Maximized marketing performance through development of client file strategies, key market segments, optimization, products, list selections and models Ensured accurate execution of all statistical models, and list processing Used Proc append in loading to append the data to existing data Validating data using SAS functions and procedures. Summarizing data using DATA Step, Proc SQL, Proc Format, Proc Sort, Proc Means & Proc Summary Tracked campaign performance, performed market research and segmentation analysis using SAS, Excel to get the potential target customers and identify the market trend and opportunities Provided actionable analyses with advanced statistical concepts and strategic recommendations to solve business problems using SAS, and CART Prepaid - Roles & Responsibilities: Identify, define, record and communicate functional and non-functional requirements from internal users. Gather requirements using general elicitation techniques Prepare functional specification Identify and capture business rules, business processes, functional logic and flow diagrams Trace requirements back and forth using proper artifacts Identify and document functional testing scenarios Co-ordinate with IT team on technical requirements Release Management Handling the set-up of Campaign management, Siebel answers & Marketing Analytics (OBIEE) set up on Siebel Marketing vertical. Understand business and technical requirement and develop marketing campaigns following best practices. Migrate existing SAS campaigns to Siebel campaigns Creating answer reports for program manager and campaign reporting dashboards in Siebel. Regular interface with the Technical team in proto-typing the Solution Liaison with technical team for data migration and configuring solution Preparing Use Cases for all possible scenarios Problem solving and doing root cause analysis on the encountered defects
- 3. Resolving and communicating support advisories Functional E2E testing on Siebel marketing Project: PayPal (eBay): Project Duration: 25 Months Key Responsibilities: Created Rich dashboards using Tableau Dashboard and prepared user stories to create compelling dashboards to deliver actionable insights. Creation of metrics, attributes, filters, reports, and dashboards. Created advanced chart types, visualizations and calculations to manipulate the data. Responsible for interaction with business stake holders, gathering requirements and managing the delivery. Extensively involved in doing user acceptance testing (UAT). Analyze the merchant site & products & prepare the recommendation deck for the merchant to improve payment process through paypal Review the work of other team mates & provide the suggestions to improve Create re-usable solution, process or work product Reduce the long risky process to simpler way Problem solving and doing root cause analysis on the encountered defects Project: One BI Program: Project Duration: 13 Months Objective: Market research on the innovative products & prepare the case study for the products Key Responsibilities: Created Rich dashboards using Tableau Dashboard and prepared user stories to create compelling dashboards to deliver actionable insights. Responsible for interaction with business stake holders, gathering requirements and managing the delivery. Connected Tableau server to publish dashboard to a central location for portal integration. Connected Tableau server with share-point portal and setup auto refresh feature. Project: GSK (Glaxo Smith line) – Qlik View Dev Support: Project Duration: 14 Months Objective: Perform the SIT testing for the SAS GSK Migrated reports in Qlik View
- 4. Key Responsibilities: Created Dashboards style of reports using QlikView components like List Box, Slider, Buttons, Charts, and Bookmarks. Ensuring smooth onsite to offshore transition of requirements and conducting knowledge transition sessions. Gathered & loaded data into QlikView from various data sources (SQL SERVER 2008, Oracle 10g, CSV, XML and Excel files). Implemented Incremental Load, Optimized Load & Binary Loads for performance tuning and for optimized reports. Experience in Using QlikView Functions (Date and Time, Keep, Join, Mapping, String & input Fields etc.). Developed User Interactive Sheets & Reports as business needs. Developed QlikView Dashboards using Chart Box (Drill Down, Drill up & Cyclic Grouping), List, Input Field, Table Box and Calendar & Date. Developed Macros, SET ANALYSIS to provide custom functionality in QlikView Applications. Perform the E2E SIT & Data reconciliation for the reports with in SLA Map the contents of SAS reports with Qlik view & raise the defects for trouble shooting team(developer team) Follow-up with developers to resolve the defects Report to client regarding the progress of reports Project: Dellji Analytics: Project Duration: 4 Months Key Responsibilities: Analyze the Firmographics of dell priority clients & capture the data Work individually as expert by understanding the process & delivering the quality output with in service level measures Work as a team to provide quality output with in the provided time limits Managing the team & delegate the work Meet the deliverables with in SLA Provide the weekly & monthly reports to client & internal management 2. Senior Business Operations Analyst /CRM Consultant (Siebel certified consultant from oracle university): From – May 2010 – July 2011 Company: Creative Probers Software & Solutions Pvt Ltd : offshore Software Solutions provider focused in the space of On Demand CRM Solutions with both domestic (India) and overseas experience. As the certified partner for Oracle we have a profound experience in Implementing, maintaining and integrating the Oracle On Demand CRM Solutions to different Industry verticals.
- 5. Key Responsibilities: Interacting with clients to gather requirements for the Oracle CRM on Demand implementation. Freezing and documenting the requirement after several rounds of meeting with all the parties involved in the implementation. Conducting a gap analysis on the requirements gathered and closing the same. Understanding Business requirements- preparing the BRD/ SRS /FS– getting customer approval on same. Designing and planning the implementation after requirement freezing. Customized the CRM software based on the requirement. Planning done for implementation of software at live environment. Knowledge on ITIL & change management Conducting analysis on risk management & bug management Handling the set-up of sales automation processes, Campaign management & email marketing set up on Siebel app. Projects Executed: Title : : Creative Probers Software & Solutions Pvt Ltd is Oracle CRM On Demand, Oracle BIEE and Siebel Enterprise Application Design ,Consulting and Customization, Offshore and onsite development ,Siebel Enablement, Siebel Implementation ,Siebel Sizing and Architecture, Training Services Enterprise Application Integration Consulting Company. Responsibilities: Handling the following: Implementing On demand Scripting, Configuration, workflow based on client requirement. Customize application specific to the company, define custom web tabs and applets, set up custom audit trail and rename record types. Define the data rules for your company, including automatic assignment of records, forecasting, and sales methodologies. Import and export your company data, or view the import and export queues Custom Reports and Analyses End User training Siebel admin for maintenance & support for the same project Projects Executed (Client facing Experince) Nuthatch Nutricare Key Job Responsibilities: Solution Design Engaging with the Customer to understand present business flows & develop business requirement documents Identifying current challenges and gaps in the current scenario
- 6. Performing root cause analysis for the identified gaps and pain areas Conducting customer interviews to Define, Prepare and Map To-Be Business processes and functional solution Work closely to provide an optimized solution with minimum custom configurations Holding solution workshops with business users and getting signoffs on final solution Regular interface with the Technical team in proto-typing the Solution Liaison with technical team for data migration and configuring solution Preparing Use Cases for all possible scenarios Preparing test flows and supporting the testing team to come up with Test scripts Liaison with testing team throughout complete testing phase of the project Solution Support Designing optimal functional solution as requested by users Managing enhancement requests for next release of the project Problem solving and doing root cause analysis on the encountered defects Working with technical team to configure solution Resolving and communicating support advisories Testing Preparing Use Cases for all possible scenarios Work with technical team to configure solution Preparing test flows and supporting the testing team to come up with Test scripts Liaison with testing team throughout complete testing phase of the project 2. Siebel Business Operation Analyst : From Feb-2007-March 2010 Company : Oracle India Pvt Ltd . Designation : Senior Business Operation Analyst(acting Team Lead ) for Global Shared Service Team Global Marketing Services was created in Oracle in 2005 with the objective of providing technical support to Oracle Marketing and facilitating the timely flow of leads to Sales. Team Size : 17 As part of Global Marketing Team, I was the SPOC for Marketing and Sales Teams for all Inside campaigns activities related to CRM – Campaign Management, Budgeting & Analytics, Customer Data Management, Data Analysis, Market Research and Marketing Analytics. Budgeting, planning & forecasting on the marketing global oracle events (Marketing Plan, Program, Campaigns). Helping the Team members in mass Uploading marketing plans , programs & campaigns Templates , Trouble shooting & resolving the operational issues by closely interacting with Information Technology Team .
- 7. Siebel-ebiz ,Campaign Schedules Daily, Fortnight, Monthly . Working with IT – Help desk (cross functional teams ) to resolve marketing campaign issues. Working on multiple iBots of marketing team to reduce the mismatches & issues. Analysis on Campaign/Event Schedule (MIS) Globally. Adherence to TAT (24 hours). Generating analystics reports for campaign team on monthly , quarterly & yearly basis & sharing it with region heads(APAC , EMEA , NA, ASIA) of marketing & sales campaign teams . Project 1 : Siebel Synergy - Global Customer Relationship Management (GCM) Oracle has migrated their customer data from their Global Single Instance data base to Siebel CRM (Marketing & Sales) V8 environment ,where it has been configured to incorporate the data related to sales activities such as forecast, opportunity pipeline etc. The objective of this project was to migrate multiple marketing support systems and processes to an integrated Siebel CRM (Marketing & Sales) V8 environment. The project integrated all processes from Marketing Initiative to Marketing Plan, Program, Campaign, Event Object creation, auto flow of responses , response import, Campaign Member Import, auto validation, deduping and scoring of responses and qualifying them to become a Campaign member through Response to Lead (R2L) Workflow filters, auto-assignment of Campaign Members to respective Sales Dispatchers through Assignment Manager, availability of Campaign Members in Follow Up Campaign , auto-migration of Campaign Members to Lead, Conversion of Campaign Member into Opportunity into a single environment bringing lot of synergy , convenience, and time and resource savings. The project team was involved in Siebel Implementation, end-user training and frequent enhancement and UATs during the project period. Contribution: Funtional Business Analyst for Campaign process (from Oracle crm to Siebel marketing). Process mapping analysis in campaign mangement. Worked on other gap analysis of the campaign management. Siebel Synergy project activities involve finding the bugs in the application and reporting them to the development team. Testing the application for various builds (UAT Testing – black box) Process traning for budgeting team post migration (end user traning for the team) Prepared & trained the campaign team for importing & exporting templates for Marketing Plan , Marketing Programs..e.t.c. 3. VAS Officer (CSD) : From December 2003 Till Feb-2007. Company : Bharti Airtel Limited(Contract) .
- 8. Designation: eCRM Service Provisioning Team In charge Coordinator/Siebel Admin Primary Responsibility : Administration & Configuration, Workflows and Application Administration on Oracle Siebel CRM . Develops, executes, and manages Customer Relationship Management (CRM) (AdminRole) Developed a structured and individualized test plan which was used to quantify business needs and requirements. Collecting useful requirements to design the user approval and entitlement executive system. Worked on Siebel CRM analytics CRM Bug Fixing document preparation . Error’s and Mismatches for entire Karnataka Circle, which is due to System Inconsistence, User Related and mismatch in Billing systems and Switch level. That is like CDR Calls Rejections which is customer using the services in Airtel Network and due to system inconsistence/User Error the customer is not billed for the same, which is Revenue loss for the Company. So it needs good Co-ordination with IT Dept. and RAD Dept., and the Front End Executives to make sure the Same Error will not repeat in Future which leads to Revenue Loss and Customer dissatisfaction. Generating MIS Reports & Dash boards on eCRM Dash Board, others etc., CLIR Activation For Premium Customer and validating the CLIR Request Forms for Activation. Preparing special Reports on CLIR to provide to Revenue Dept. and Legal Dept. One point of contact to give on line support to Users of Postpaid Billing System to clear the Mismatches, Errors and Failures created by System Inconsistency and User Failed to use the System Correctly. Declaration: I here by declare that all the details given above are true to my knowledge and belief. Date: Place: Bangalore Jahan