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Flexibility in retail business - Katja Ocvirk
This document discusses omni-channel and multi-channel retail strategies. It summarizes that omni-channel retail fully integrates various channels like stores, websites, mobile apps to provide consistent branding across customer experiences. Multi-channel retail provides multiple platforms for sales but they are not fully integrated. The document then discusses LS Retail's omni commerce solution that connects point of sale, e-commerce, mobile apps, and analytics to provide seamless customer experiences across channels. It provides examples of click and collect functionality and mobile payment integration.
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Flexibility in retail business - Katja Ocvirk
- 1. www.LSRetail.com Flexibility in RetailBusiness Katja Ocvirk Solution Sales Executive
- 2. Revolutions in RetailIndustry
- 3. Multi-Channel and Omni-Channel Multi= Many Multi-channel retail provides consumers with a variety of platforms or channels to facilitate the sale of products (store, web, telsel, catalogue) Multi-channel retail came first. Omni = All Omni–channel retail integrates various retail channels to provide the customer with a consistent brand experience. All channels are fully integrated (store, web, telsel, catalogue, social media, mobile). Same shopping experience anytime, anywhere.
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- 5. Omni retail andMulti-Channel retail will become a natural part of traditional retail operations - customers will expect to be able to shop using a mobile device, eCommerce as well as in the store The store will be the focus of the retail experience with mobile devices playing a central role eCommerce sales will continue to grow rapidly as it has for the past years Analytics will play an ever increasing role in identifying trends and customer behavior More and more retailers will be willing to trust their computing infrastructure to cloud based providers Increased competition will result in more focus on ROI and cost of ownership of IT systems Retailers will increasingly move away from home grown and highly customized solutions to standardized applications with focus on industry specific functionality Statement of Direction
- 6. LS Omni 2.0 Fullyintegrated with LS Nav 2015 Mobile Loyalty E-Commerce Brick and Mortar POS Mobile POS Mobile Inventory LS Nav + LS BI
- 7. Tablet and touch- optimizeduser experience enabling retailers to access their company data and processes regardless of location or what device they choose to use. NAV and LS Nav Go Mobile
- 8. Put Customer FirstAllmajor verticals All types & sizes of retail & hospitality customers In the Cloud On Premise Shop any where at any time High tech Low cost All ONE solution Seamless transition from online to in store
- 9. Mobile Loyalty For retailand hospitality Personalized loyalty apps and web portal for the consumers Rebranded for each company Retail & Hospitality
- 10. Mobile POS Our offering Asimplified Mobile POS app Local database on the device iOS Devices - iPhone & iPod Touch Fully integrated with LS Nav
- 11. eCommerce Fully responsive shoppingcart Builds on top of NOPCommerce Fully integrated with LS Nav
- 12. How it allties together New LS Omni menus
- 13. New in Retail:Click & Collect
- 14. The user canplace his order online and select a store where he wants to pick the items. The selected store receives the order, selects the items from the store’s inventory and prepares to be collected. The customer will be notified when the order is ready or anything has changed. New in Retail: Click & Collect with LS Retail
- 15. 1. Select Click& Collect 2. Select the store and collect the order Customer Creates the Order
- 16. Order Picked @Store • POSes at Store shows a message that the order needs picking • Staff selects the order and prints the order pick list for each order • Picking conclusion is sent to Omni Server • Omni Server communicates picking conclusion to customer – You can collect your order at store X before 01.01 at 16:00 – All items are available – Item X was not available
- 17. Customer Collects Orderat Store • Customer arrives at store • Staff goes to a POS and finds the order by: – Scanning barcode from email – Enter order number – Enter customers name – Scans the customer loyalty id • POS shows storage location of order bag • Scans barcode on order bag to verify that it is the correct order bag • LS Nav closes the Click+Collect order as collected on the Omni Server
- 18. Order Put-Back toStore Stock • If the customer has not collected the order before deadline • Store POS show message for staff – „Order needs Put-Back“ • Staff fetches order bag to storage shelf • Scans barcode on bag to confirm the bag is a „Put- Back“ • Post Put-Back that makes the stock available • Staff puts the items back into stores shelfs • LS Nav closes the Click+Collect order as not collected • LS Nav updates Omni Server
- 19. Apple iBeacon andSamsung Proximity Next: Mobile Payment Evolving
- 20. Mobile Payment, newplayer: Apple Pay You will still need integration. But the start is promissing ...
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- 23. www.LSRetail.com Provide innovative solutions forretail and hospitality that make our customers successful. We make business easy Purpose Easier Simpler Faster
- 24. Retail Customers 48 Countries 204Stores & 517 POS UK 16 Stores & 25 POS 8 Countries 61 Locations & 263 POS Brazil 4 Stores & 4 POS 4 Countries 95 Locations & 95+110 POS Lebanon 2 Stores& 6 POS Germany and Denmark 9 Locations & 177 POS Spain 48 Locations & 77 POS Denmark 163 Locations & 400 POS 5 countries 64 Locations & 141 POS Spain, Portugal 84 Locations & 197 POS Worldwide 160 locations & 175 POS United Kingdom 42 Locations & 510 POS Belgium 90 Locations & 170 POS 4 Countries 40 Location & 900 POS Denmark 120 Stores & 377 POS Canada 571 Stores & 571 POS Worldwide 787 Stores & 1,209 POS Worldwide 29 Stores & 1,086 POS Worldwide 145 Stores & 405 POS Sweden 156 Stores & 871 POS India 37 Stores & 80 POS USA 11 Stores & 71 POS USA 11 Stores & 71 POS UK 37 Stores & 457 POS UEA 375 Stores & 455 POS
- 25. Hospitality Customers Philippines &India 48 Locations & 62 POS Iceland 24 Locations & 24 POS US 101 Locations & 164 POS Philippines 260 Locations & 517 POS Iceland 8 Stores & 20 POS Portugal 25 Stores & 44 POS Scandinavia 57 Locations & 85 POS US 15 Locations & 143 POS 3 Countries 150 Locations & 380 POS India 51 Locations & 53 POS 4 Countries 34 Locations & 308 POS US 10 Locations & 63 POS Iceland 6 Locations & 11 POS Nigeria 50 Locations & 250 POS Great customers with long lasting relationships Multiple verticals globally and very competitive solutions 9 Countries 300+ Outlets & 1300 POS
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