For leaders coaching vs. mentoring handout

For leaders coaching vs. mentoring handout

• 1.
  Welcome! Coaching or Mentoring ©Cathy Liska Guide from the Side™ Agenda • Define Leader • Define Mentor • Define Coach • Coaching skills in the workplace • Coaching impact and statistics • Coaching Core Competencies • Coaching ROI • Staircase to Success Coaching Model • Roles that benefit 
• 2.
  What is a Leader? Notes: Dictionary.com  Leader: a guiding or directing  head, as of an army,  movement, or political group. What is the difference  between guiding and  directing?  What is a Mentor? Dictionary.com  Mentor: 1. a wise and trusted  counselor or teacher  2. an influential senior  sponsor or supporter Action Steps: When: How are coaching and  mentoring different? What is a Coach? An Executive, Career, Business, or Life Coach serves as a strategic partner; the coach empowers the client  to clarify goals, create action plans,  move past obstacles, and  achieve what the client chooses.  
• 3.
  Is coaching important in the workplace? Notes: A Gallup poll of more than 1 million employed U.S.  workers concluded that the No. 1 reason people quit  their jobs is a bad boss or immediate supervisor. 84% of Workers Want to Quit Jobs, Find New Gigs in 2011 “This finding is more about employee dissatisfaction and  discontent than projected turnover,” said Douglas  Matthews, president of career‐management agency Right  Management, which conducted the poll. How do coaching skills affect the workplace? • Communication  (Listening, Assertive  Language, Questioning) • People Skills  (Recognize personalities  and flex) • Goal‐setting  (Effective process that  creates change and  motivates follow‐through) Action Steps: When:
• 4.
  Coaching: The Industry Notes: Coaching is now the organizational development “tool  of choice” for leaders and emerging leaders.  – Denison University Coaching: The Industry 86% of companies use coaching to sharpen the skills of  individuals targeted as future leaders.  – Right Management Action Steps: When: Coaching: The Industry Coaching is the second‐fastest growing profession in  the world, rivaled only by information technology.  – Ray Williams
• 5.
  Coaching: The Industry Notes: Corporate perspective: Top 3 reasons coaches hired:  – develop high potentials or facilitate transition (48%)  – act as a sounding board (26%)  – address derailing behavior (12%)  – Harvard Business Review 50% 40% 30% 20% 10% 0% 76% of the time personal issues are addressed  Coaching: The Industry Individual perspective ‐ Most important reasons for hiring a coach:  • career • business management • self‐esteem • work/life balance Action Steps: When: ‐ International  Coach  Federation What are the Core Competencies? International Coach Federation: 1. Ethical Guidelines 2. Coaching Agreement 3. Trust and Intimacy 4. Coaching Presence  5. Active Listening  6. Powerful Questioning  7. Direct Communication  8. Creating Awareness  9. Designing Actions  10. Planning and Goal Setting  11. Accountability
• 6.
  Coaching: The Industry Notes: • Triad Performance Technologies, Inc. studied the  financial benefits of coaching with a group of sales  managers in the telecom industry citing an ROI of 10:1,  or 1,000%. Coaching: The Industry • Manchester, Inc. found an ROI of 5.7:1, or 570% when  studying 100 executives who received coaching in their  organization. Action Steps: When: Coaching: The Industry • Public Personnel Management participants increased  productivity by 22.4% through traditional training  alone.  When they received training followed by  coaching, they experienced a productivity gain of  88%.  
• 7.
  The CCC Staircase to Success Coaching Model Notes: Imagine the coaching process as a staircase leading to a doorway  called ‘success.’  The client defines success; the coach upholds  the foundation of the staircase.  The coach walks with the client  up the staircase. • The CCC Stairway to Success requires a foundation – Training – Competency SUCCESS – Ethics • Success is a process – Agreement Strategy Ethics – Understanding Exploration – Rapport Communication Competency – Communication Rapport – Exploration  Understanding Training – Strategy Agreement What roles call for coaching skills? • Leaders • Project Managers  • Managers • Human Resource Professionals • Supervisors • Trainers and Teachers • Business Owners • Consultants and Counselors Action Steps: When: Thank you! Questions & Answers Cathy Liska www.CenterforCoachingCertification.com www.CenterforCoachingSolutions.com