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Global Classroom Manager
- 1. Global Classroom Manager JobDescription: This position exists under the auspices of Academic Technologies within the Information Technology and Computing Services Department. It also requires working closely with the Distance Education Department who provide services and programming to faculty and students in support of online and distance learning opportunities. Mediums supported by this position in the pursuit of these goals include, but are not limited to, video conferencing, audio/visual recording and streaming, and text chat technologies. The responsibilities of the specialist in this position include scheduling of the Global Classroom, managerial duties concerning interviewing, hiring, firing and scheduling of on-site student workers, coordination with instructors and video producer technicians at various partner sites around the world, and various technology support services. This manager is responsible for overseeing and scheduling activities and classes held in the Global Classroom. As such, he is also responsible for the management of the on-site student workers, insuring smooth collaboration and communication between said workers and students and faculty taking advantage of the capabilities of the Global Classroom. This position also requires collaboration with Emerging Academic Initiatives/Global Understanding; the person in this position needs to communicate effectively with workers and instructors at East Carolina University and those from various cultures in over 52 partner countries. The technology supported by this position includes theater-style lighting, sound, analog and digital audio/visual and data capture equipment, H.323, SIP & ISDN videoconferencing equipment, streaming video technologies, and various supporting equipment. He is also responsible for the editing of captured video and maintenance of video archives. The Global Classroom is a state-of-the-art learning and meeting space that supports multiple internet-based instructional mediums, such as streaming video and videoconferencing, for up to 100 participants in up to four separate but concurrently operating groups. An adjacent control room and editing facility provides access to storage servers and bridging capabilities. Courses in a wide range of disciplines use the Global Classroom for a single guest lecture, videoconferences, hybrid courses, or classes focused entirely around video conferencing capabilities. Qualifications: This position requires a Master’s degree in video production, communication, or related field, and/or ten years of relevant or related production and maintenance experience in an audio/visual environment. Experience with IT-based services such as streaming video, videoconferencing and other synchronous and asynchronous services are also required. There is also a preference for knowledge of data networking and internet application servers. This employee must have exceptional written and verbal skills and must also have a propensity to work harmoniously with people of various cultural backgrounds through a number of technological platforms while assuring that established standards of education are upheld.
- 2. Position Responsibilities: 50%Management of Global Classroom a. Scheduling of classroomspace for video teleconferencing, distance education broadcasts, training sessions and specialevents for Spring, Summer and Fall semesters b. Scheduling of student workers to correspond with their class schedules each semester c. Setting up Mediasite presentation folders for each semester’s classes and folder security settings with East Carolina University’s active directory d. Maintain “Consent and Release” forms for all presentations performed and “Request” forms for all classes and special events e. Correspond with East Carolina University’s Registrar and Department Assistants to guarantee all classes within the Global Classroom are registered correctly in Banner f. E-mail correspondence with foreign partners and various video teleconference clients to arrange testing of teleconference connections to ensure connectivity g. Connectivity testing with Global Academic Initiative partners as well as anyone requiring a video teleconference with the University 15% Event Production a. Arrange quadrants to meet the needs of faculty, staff and students forall classes and events b. Training of faculty, staff and students forproper use of production equipment c. Recording of presentations using microphones, cameras, computers, document cameras and DVD players via Mediasite presentation software d. Monitoring video and audio feeds for up to eight presentations at a time to guarantee proper delivery of information e. Assignment of student worker responsibilities before productions to maximize productivity f. Assisting faculty, staff and students in the event of a technology failure 15% Facility Repairs a. Repair and maintenance of Global Classroom equipment b. Replacement of failed equipment during breaks and downtime c. Procurement of parts and replacement equipment through vendors 10% Testing New Technologies a. Research and implement new technologies through pilot programs b. Attend trade shows to investigate new technologies c. Accept input from faculty, staff and students on new technologies that may enrich their teaching/learning experience 5% Off-Premise Event Recording a. Use of a mobile Mediasite recorder, camera, computers, and wireless microphones for recording and archiving special events around campus (Faculty Open Forum, Guest Speakers, Interviews, etc.) 5% Faculty/Staff Technology Consultant a. Attend meetings with various campus departments to review technology needs b. Field phone calls from faculty, staff and students to discuss properdelivery methods for varying technologies
- 3. Functional: Planningand Organizing: a.Organize and take lead on large scale presentations broadcast to dignitaries,heads of state, government and university officials b. Project leader for large scale events requiring multiple connections with foreign partners and remote sites around the world. Lead faculty, staff and student workers in assignment of duties for seamless delivery of presentation Project Management: a. Plan and manage large groups of staff and student workers to implement day to day presentations as well as time sensitive one time presentations Workwith vendors,consultants and purchasing agents to guarantee prompt execution of equipment updates to facilities Technical Knowledge: a. Utilize an advanced understanding of technology,audio/visualdevices, computer and software applications to provide extraordinary service to the University as well as colleagues b. Advanced knowledge of audio/visualdelivery methods from years of hands on experience Ability to communicate with employees and co-workers on proper use of equipment Technical Solution Development: a. Implemented new technologies with minimal expense to replace antiquated delivery methods b. Working with university colleagues to provide changes to current information delivery methodology Technical Support: a. Working closely with Smart Classrooms group and IT help desk to ascertain technologies and delivery methods that solve current and future presentation delivery problems b. Correspond with faculty, staff and students via phone,e-mail and chat to communicate innovative and effective solutions to technology issues ConsultancySkills: a. Called on to consult with various university departments concerning technology needs and implementation of new technologies b. Ability to consult with management, faculty, staff and students to develop new technology requirements, solve existing technological problems and/orproactively establish practical directions for participants Teamwork: a. Worked within the Global Understanding and Emerging Academic Initiatives group to advance the group’s campus profile by providing superior service and groundbreaking new technologies b. Strives to accomplish goals set by department and affiliated groups by listening to their needs and responding affectively c. Takes time to proactively problem solve with department, groups and clients d. Works with others to select suitable information and best method or format for presenting information and delivers said plan either audibly or in writing as needed CustomerService: a. Works closely with upper management all the way to student workers to provide for the needs of the university, faculty, staff and students b. Actively seeks fixes for problems with current and future information delivery by staying alert for any service interruption that might affect clients Organization Awareness: a. Aware of client needs and ability to connect clients with appropriate ITCS service provider b. Understanding of university hierarchy Effective Communication: a. Deliver technical jargon in a clear and concise layman’s language to faculty, staff and students b. Ability to handle sensitive situations in a kind and understanding manner