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Glob@l Libraries - Bulgaria Program Final Impact Assessment Study
This document summarizes the results of a survey assessing the impact of Bulgaria's Glob@l Libraries program. The program equipped public libraries with computers, internet access, and training for librarians. Surveys found the program significantly increased library visits and users, internet usage at libraries, and use of new digital services. Many users now rely solely on libraries for technology/internet access. The program helped people study, improve jobs skills, search for work, access health information, and communicate more in their communities. Vulnerable groups like Roma and unemployed saw particularly strong benefits from increased access. In conclusion, the program stimulated technology use and provided equal opportunities for citizens to engage in the digital world through their local libraries.
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Glob@l Libraries - Bulgaria Program Final Impact Assessment Study
- 1. 911 towns and villages 260 municipalities 98.5% ofthe territory of the country
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- 3. 13,942 units of equipment 4,935points for free-of-charge access to the Internet 3,740 trained librarians prepared to assist users in their work with technology
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- 5. 4 target groups 3surveys Librarians aiming to assess Program impact on people’s lives Library users Population of the country 2010 2012 2013 Local business, administration and partners
- 6. THE MOST IMPORTANTASPECTS OF PROGRAM IMPACT ON USERS’ LIVES
- 7. OVER 5,900,000 LIBRARYVISITS IN 2013 2013 5,941,897 2012 5,823,999 2013 35% growth 2009 2011 2010 2009 5,170,647 4,844,582 4,397,771 72% of all visits to public libraries in Bulgaria in 2012 are in the target libraries
- 8. OVER 614,000 LIBRARYUSERS IN 2013 2013 2012 2011 2010 614,530 78-81% of users visit libraries more often 541,748 464,886 2013 416,513 2009 2009 over 2/3 – because of computers 458,663 35% growth
- 9. MORE ABOUT USERS 7-10y. Gender male 56% population 44% 44% 56% Age 7 y. target libraries 11% 21% population 10% 24% Ethnic Group target libraries n: people, using library at least once a month, target libraries – 830 people; population – 140 people population 25% 30% Bulgarian Turkish 73% 8 y. 9 y. 42% 36% Roma 13% 91% 10 y. other 13% 4% target libraries female 6%
- 10. MORE ABOUT USERS 11-18y. Gender male target libraries population 55% 45% 46% 54% Age target libraries population Ethnic Group target libraries n: people, using library at least once a month, target libraries – 855 people; population – 318 people population female 11-12 y. 41% 13-15 y. 16-18 y. 40% 32% 19% 43% Bulgarian 74% 87% Turkish 25% Roma 13% other 11% 8% 6%
- 11. MORE ABOUT USERS Over18 y. Bulgarian target libraries Personal Income target libraries n: people, using library at least once a month, target libraries – 814 people; population – 145 people population no income 12% 3% 2% secondary 26% lower 62% 35% 12% 60% BGN 301-500 34% 30% 10% higher up to BGN 300 22% other 95% Educational Level population Roma 81% population target libraries Turkish 5% 4% Ethnic Group over BGN 500 19% 23% 10% 16% 5% no answer 14% 19%
- 12. 4 TIMES MOREINTERNET USERS IN PUBLIC LIBRARIES 2010 2013 11.1% 7.3% 4.6% 1.8% 7-10 y. 4.1% 0.8% 11-18 y. 18+ y. n: population, 2013: 7-10 y.-400 people; 11-18 y. - 800 people; 18+y.-1200 people; 2010: 7-10 y.-274 people; 11-18 y.-607 people; 18+y.-1003 people In total, over 321 000 people or 4.7% of population over 7 years of age
- 13. 98 000 PEOPLECLAIM THE LIBRARY IS THEIR ONLY OPPORTUNITY TO ACCESS COMPUTER AND THE INTERNET ▪ Among them: ▪ Roma represent 34% of children, 31% of youth and 12% of adults, ▪ the unemployed are 31%, ▪ pensioners are 27%, ▪ people with secondary or lower education are 28%.
- 14. INCREASED USAGE OFNEW SERVICES е-entertainment for the children TOP E-SERVICES е-education for the young people e-communication for the adults GROWTH of the share of people who have used at least one new service: 2012 60% 2013 88%
- 15. GROWTH OF TRADITIONALSERVICE USAGE AS WELL 3.3 18+ y. 11-18 y. 7-10 y. 3.2 2.5 2.0 1.8 0.9 users 2.4 1.8 1.7 1.0 0.5 population NEW SERVICES 1.4 users population 2 2 TRADITIONAL SERVICES n: library users, 2013 г.: target libraries: 7-10 y.- 844 people, 11-18 y.- 862 people, 18+y. - 843 people; population: 7-10 y. - 182 people, 11-18 y. - 490 people, 18+ y. - 327 people.
- 16. LIBRARIANS SUPPORTING USERS INEACH LIBRARY none 2013 0.4% 2012 2010 one 47% 7% three and more 39% 47% 23% two 14% 34% 58% 12% 9% 10% n: librarians, 2013 - 502 people; 2012 – 844 people; 2010 – 798 people
- 17. THE NEW OPPORTUNITIES INTHE LIBRARIES AND THE DILIGENT WORK OF LIBRARIANS CHANGED PEOPLE’S LIVES THIS IS HOW LIBRARIES DID IT. THEY…
- 18. STIMULATED PEOPLE TOWORK ACTIVELY WITH COMPUTERS AND THE INTERNET As a result: 477 000 people started using technologies more often 397 000 people read more 61% of youth and 76% of adult users saved money
- 19. HELPED PEOPLE STUDYAND IMPROVE THEIR QUALIFICATION As a result: Students increased their achievements at school 161 000 users improved their work qualification 40 000 people increased their incomes
- 20. GAVE PEOPLE NEWPERSPECTIVES IN JOB SEARCH As a result: 19 300 people received job offers
- 21. SUPPORTED PEOPLE INTHEIR SEARCH FOR HEALTH-RELATED INFORMATION As a result: 118 000 people made informed health-related decisions 114 000 people improved their health status
- 22. FACILITATED ACCESS TO ADMINISTRATIVESERVICES As a result: 93 000 people • saved time in communication with local and central authorities 11 700 people • received financial aid or another type of social assistance
- 23. STRENGTHENED RELATIONSHIPS IN FAMILIESAND COMMUNITIES As a result: Over 347,000 people communicate more often with their friends, relatives and family Over 60% of young people and over 80% of adult library users: • feel more informed about public and civic activities, • participate more actively in local community life.
- 24. IMPACT IS EVENHIGHER FOR THE VULNERABLE GROUPS Communication Community Integration Better Qualification Job Search Income
- 25. GLOB@L LIBRARIES -BULGARIA ▪ Increased NUMBER OF VISITS at the target libraries ▪ Encouraged INTERNET USAGE at the libraries ▪ Stimulated USAGE OF TECHNOLOGIES ▪ Motivated users to use MORE SERVICES at the libraries ▪ Provided EQUAL OPPORTUNITIES for global information society integration ▪ Encouraged people to COMMUNICATE MORE and stimulated local community development
- 26. Gave a chancefor BETTER LIFE!
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