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Grooming & personal hygiene
The document provides grooming and personal hygiene standards for hotel staff. It outlines that all staff should maintain high standards of grooming to create a good impression on guests. It then lists detailed standards for hair, facial hair, hands, personal hygiene, shoes, jewelry, and uniforms for both men and women to ensure a professional appearance.
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Grooming & personal hygiene
- 1. Groom ing & Pers onal Hyg iene
- 2. Creating the im pre ssion a la st ing one…
- 3. All staff, irrespectiveof the fact that they have direct or indirect contact with guests should be well groomed, as this leaves a good im pres sion on our guests and also gives them a feeling that the Hotel maintains high s tan dar ds
- 4. Ge ntl emen A well groomed gentleman would exhibit the following minimum standards:
- 5. H a ir Clean, neatly cut and not extending below the ears It should be at or above the collar line of the uniform or shirt Always well combed Frequently shampooed Kept in place, but not oily
- 6. F a ceClean-shaven No stubble beard or moustache. well trimmed, above lip level and not drooping Teeth must be brushed clean without nicotine stains Sideburns are to not be longer than half the length of each ear
- 7. Ha n dsRegularly washed No marks or nicotine stains Nails are to be short, clean, of even length and well trimmed
- 8. Per so nal Hy gien e Bath daily and use a deodorant after bath to avoid body odour Use a mouthwash often and brush teeth twice a day to avoid bad breath Visit a dentist twice a year for a dental check-up Smokers should take care to avoid nicotine stains on teeth and hands, as well as ‘tobacco breath’ Ensure that before you get within your areas of work you get rid of it Chewing paan or gutka is forbidden Wash your face frequently to appear fresh A good night’s sleep adds to your good looks Offensive habits should be avoided: Picking teeth, nose or ears Sneezing or yawning without closing mouth Belching loudly Continuously rearranging hair or clothes in guest-contact areas Eating with your mouth open or making noise while chewing food
- 9. Sh oe sWell-repaired heels Always clean and polished Make it a habit to wipe your shoes clean each time you go to the rest room to freshen up Laces tied neatly at all times Socks should be clean Shoes that are provided by the hotel should be worn within the hotel at all times, while on duty
- 10. Je we lleryRestricted to a single ring Necklaces, if worn, are not to be visible Earrings are not to be worn by male associates
- 11. La di esA well groomed lady would exhibit the following minimum standards:
- 12. H a ir Hair should be left open only if it is above shoulder length While at work it should be away from the face Long hair should be tied in a bun using a net or pulled back neatly Hair accessories should be black and minimal Only natural looking hair dye should be used Short hair should be cut in elegant contemporary style, which is manageable and looks neat throughout duty hours Hair styles to suit your face
- 13. H a ir Elaborate coiffeurs Knots or coils Low loose knots tied at the nape of the neck Oily hair and plaits The French knot The figure of 8 A simple bun Hair styles to be avoid ed Hair styles recommended
- 14. Da y mak e-up Should be light, subtle and carefully applied Light to medium shades e g Pinks, peaches and russets should be used Blush-on on the cheek bones and along the neck is a must It enhances your features
- 15. Eye m ake-up A light application of mascara, a light shade of eye shadow or alternately a khol application Dark shades of eye shadows e g Brown, pink, red should be avoided during the day time Dark circle should be covered with under eye make up
- 16. Ha n dsHands should always be clean and well-manicured Use of mehendi on hands or any part of the body is not permitted Nails should be well shaped with a light to medium colour application of nail polish Nail polish should not be chipped Extremely long nails, enamelled with very bright or dark shades of nail polish are not allowed
- 17. Per so nal Hy gien e Bath daily and use a deodorant after bath to avoid body odour Use a mouthwash often and brush teeth twice a day to avoid bad breath Visit a dentist twice a year for a dental check-up Smokers should take care to avoid nicotine stains on teeth and hands, as well as ‘tobacco breath’ Ensure that before you get within your areas of work you get rid of it Chewing paan or gutka is forbidden Wash your face frequently to appear fresh A good night’s sleep adds to your good looks Offensive habits should be avoided: Picking teeth, nose or ears Sneezing or yawning without closing mouth Belching loudly Continuously rearranging hair or clothes in guest-contact areas Eating with your mouth open or making noise while chewing food
- 18. Sh oe sLow heeled are appropriate with most clothes Shoes are not to reveal your heels or toes
- 19. Je we lleryEarrings to be restricted to one pair and should be discreet i e ear studs and ear loops no longer than ½’’ Only a simple thin necklace may be worn but should not be visible Nose rings and anklets are not to be worn No brooches or accessories; or anything that is not part of the uniform should be worn It is recommended that a simple watch be worn on duty Only two rings on one hand or a maximum of three rings on both hands may be worn Only one light gold bangle or bracelet may be worn
- 20. Misc ella neousThe upkeep of a uniform and keeping it clean, crumple free and well pressed is the staff responsibility Uniforms must be well maintained i e , no tears, unauthorized alterations etc Nothing is to be added on or subtracted from the uniform Name tag is a part of uniform and is to be worn at all times Cosmetics worn must be natural looking, not heavy Stockings that are worn should complement the skin tone of the associate Uniforms cannot be taken out of the hotel premises Uniforms should be given to the hotel laundry for regular cleaning
- 21. Let s crea te an impre ssion