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Happiness and job satisfaction June 2013
This document discusses factors related to job satisfaction and happiness at work. It covers definitions of key concepts, theories of job satisfaction, dimensions of job satisfaction, organizational culture, compensation, trust, attitudes, values and ethics, organizational commitment, job descriptive index, psychological keys to job satisfaction, foundations of success at work, components of a great work environment, the happiest jobs in the US, keeping top performers happy, making people happy at work, the impacts of happiness at work, trends in job satisfaction from 2002-2012, and actions organizations can take to improve job satisfaction.
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Happiness and job satisfaction June 2013
- 1. Happy and satisfiedat work-are you kidding? by Toronto Training and HR June 2013
- 2. CONTENTS 3-4 Introduction toToronto Training and HR Inc. 5-6 Definitions 7-8 Factors of job satisfaction 9-10 Dimensions to job satisfaction 11-12 Theories of job satisfaction 13-14 Organizational culture 15-16 Compensation 17-18 Trust 19-20 Attitudes 21-22 Values and ethics 23-24 Organizational commitment 25-26 Job descriptive index 27-28 Psychological keys to job satisfaction 29-30 Foundations of success 31-33 A great work environment 34-35 Components of happiness at work 36-37 Happiest job in the US 38-39 Keeping top performers happy 40-41 Making people happy at work 42-44 Happiness; so what? 45-46 Job satisfaction trends 2002-2012 47-49 What can be done? Page 2
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- 4. Page 4 Introduction toToronto Training and HR Toronto Training and HR is a specialist training and human resources consultancy headed by Timothy Holden 10 years in banking 10 years in training and human resources Freelance practitioner since 2006 The core services provided by Toronto Training and HR are: Training event design Training event delivery Reducing costs, saving time plus improving employee engagement and morale Services for job seekers
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- 6. Definitions • Job satisfaction •Internal and external control • Happiness at work Page 6
- 7. Page 7 Factors ofjob satisfaction
- 8. Factors of jobsatisfaction • Personal factors • Factors inherent in the job • Factors controlled by management Page 8
- 9. Page 9 Dimensions tojob satisfaction
- 10. Dimensions to jobsatisfaction • Emotional response to a job situation • Often determined by how well outcomes meet or exceed expectations • Represents several related attitudes Page 10
- 11. Page 11 Theories ofjob satisfaction
- 12. Theories of jobsatisfaction • Range of affect/facet model • Herzberg’s motivator-hygiene theory • Discrepancy model • Job satisfaction as a steady state • Dispositional model • Reinforcement theory • Expectancy theory • Equity theory and fairness Page 12
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- 14. Organizational culture • Forms •Types • Factors • National differences Page 14
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- 16. Compensation • Cash compensation •Fringe compensation Page 16
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- 18. Trust • Credibility • Respect •Fairness • Pride • Camaraderie Page 18
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- 20. Attitudes • Positive affectivity •Negative affectivity • Nature of attitudes • Effects of attitudes • Surveys Page 20
- 21. Page 21 Values andethics
- 22. Values and ethics •Personal values • Organizational values • Leisure ethic scale • Money ethic scale Page 22
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- 24. Organizational commitment • Definition COMPONENTS •Affective • Normative • Continuance Page 24
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- 26. Job descriptive index FACETS •Work itself • Supervision • Co-workers • Pay • Promotion Page 26
- 27. Page 27 Psychological keysto job satisfaction
- 28. Psychological keys tojob satisfaction • Eliminate the little things • Perception of fair pay • Achievement • Feedback • Complexity and variety • Control • Organizational support • Work-home overflow • Honeymoons and hangovers • You can’t please everyone… Page 28
- 29. Page 29 Foundations ofsuccess
- 30. Foundations of success •Standardize • Technology • Reward • Recognition and achievement • Feedback • Recruitment • Control • Organizational support • Stress reduction • Sometimes you can please everyone… Page 30
- 31. Page 31 A greatwork environment
- 32. A great workenvironment 1 of 2 • Definition of a great place to work • Measuring relationships • Pride • Feedback • Appreciate • Reward • Involve everyone • Expectations • Hold managers accountable Page 32
- 33. A great workenvironment 2 of 2 • Consistency • Control • “What I want is…” • Attrition Page 33
- 34. Page 34 Components ofhappiness at work
- 35. Components of happinessat work • Contribution • Conviction • Culture • Commitment • Confidence Page 35
- 36. Page 36 Happiest jobsin the US
- 37. Happiest jobs inthe US • Software QA Engineer • Executive Chef • Property Manager • Teller • Warehouse Manager • Administrative Assistant • Customer Service Representative • Accountant • Systems Engineer • Construction Manager Page 37
- 38. Page 38 Keeping topperformers happy
- 39. Keeping top performershappy • Inconsistent or frequently changing priorities • Condoning mediocrity • The round peg/square hole syndrome • Underutilization • Playing favourites Page 39
- 40. Page 40 Making peoplehappy at work
- 41. Making people happyat work • Results • Relationships Page 41
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- 43. Happiness; so what?1 of 2 • Performance • Reviews • Goals • Productivity • Effectiveness • Efficiency • Creativity • Sale • Business deals • Organizational citizenship behaviours Page 43
- 44. Happiness; so what?2 of 2 • Social support • Motivation • Health • Energy • Engagement • Commitment • Respect • Self belief/confidence Page 44
- 45. Page 45 Job satisfactiontrends 2002-2012
- 46. Job satisfaction trends2002-2012 • Opportunities to use skills and abilities • Job security • Compensation/pay • Communication between employees and senior management • Relationship with immediate supervisor • Other aspects Page 46
- 47. Page 47 What canbe done?
- 48. What can bedone? 1 of 2 • Employees feel disposable-act now before the resignation conversation • Focus on developing and rewarding skills and achievements rather than people-teach and reward managers to coach rather than rule Page 48
- 49. What can bedone? 2 of 2 • Making it work-build a culture that embraces diversity and flexibility • The network effect-happy, fulfilled employees are your best recruitment tools Page 49
- 50. Page 50 Conclusion andquestions
- 51. Page 51 Conclusion andquestions Summary Videos Questions