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Harnessing the creative genius within your organization
The document discusses harnessing creativity within organizations by emphasizing the importance of questioning assumptions, connecting different fields, and focusing on customer experience. It advocates for a structured approach through Lean Six Sigma, which includes defining problems clearly, aiming for continuous improvement, and simplifying processes. Additionally, it encourages fostering a culture of inquiry, rewarding attempts, and emphasizing incremental changes over large-scale transformations.
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Harnessing the creative genius within your organization
- 1. HARNESSING THE CREATIVE GENIUSWITHIN YOUR ORGANISATION Kiran Kachela Managing Director, Continuous Improvement Projects Ltd.
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- 3. “STUDY THE SCIENCEOF ART & THE ART OF SCIENCE -Leonardo Da Vinci
- 4. “ I HAVE NOTFAILED, I’VE JUST FOUND 10,000 WAYS THAT WON’T WORK -Thomas Edison
- 5. “HAVE NO FEAROF PERFECTION, YOU’LL NEVER REACH IT -Marie Curie
- 6. “A VISIONARY ANDA PRAGMATIST -Shirley Ann Jackson
- 7. “YOU’VE GOT TOSTART WITH THE CUSTOMER EXPERIENCE & WORK BACKWARDS TO THE TECHNOLOGY -Steve Jobs
- 8. “COMPLEXITY IS YOURENEMY -Richard Branson
- 9. IF YOU ONLYHAD ONE HOUR TO SAVE THE WORLD, WHAT WOULD YOU DO?
- 10. I WOULD SPENDFIFTY-FIVE MINUTES DEFINING THE PROBLEM AND ONLY FIVE MINUTES FINDING THE SOLUTION “ “ Albert Einstein
- 11. WHAT DOES ITTAKE TO BE A CREATIVE GENIUS? ➤ Question everything ➤ Connect humanities & sciences ➤ A process of elimination is not failure ➤ Aim for continuous improvement, not perfection ➤ Have a clear vision and be pragmatic in your approach ➤ Always start with the customer & work backwards ➤ Define the problem well to reach a solution ➤ Simplify, simplify, simplify!
- 12. LEAN SIX SIGMA:5 WHYS? ➤ Bust assumptions ➤ Ask “why?” 5 times ➤ Uncover the underlying root causes to problems
- 13. LEAN SIX SIGMA:A MATRIMONY ➤ Voice of the Customer ➤ Translate subjective customer feedback into quantitative characteristics ➤ Statistically measure process performance against customer specifications ➤ Change Management OF HUMANITIES & STATISTICS
- 14. LEAN SIX SIGMA:LAW OF FOCUS ➤ Problem Solving through a process of elimination ➤ Pareto Analysis - 80/ 20 Rule ➤ Hypothesis Analysis
- 15. LEAN SIX SIGMA:99.99% ASPIRATION ➤ Continuous improvement ➤ Evolution, not revolution ➤ 6 Sigma (almost perfection) is an aspiration target to work towards ➤ Success is a journey, not a destination
- 16. LEAN SIX SIGMA:VISIONARY & PRAGMATIST ➤ Logical and structured framework ➤ Flexible and pragmatic approach ➤ A clearly defined vision from the beginning ➤ Outcomes from each phase informs the approach for the next phase
- 17. LEAN SIX SIGMA:LAW OF MARKET ➤ Customer is King ➤ The Customer defines quality and ‘value’ ➤ Anything that is not ‘value- adding’ is ‘waste’ ➤ R.O.I and Market Growth are reliant on the Customer
- 18. LEAN SIX SIGMA:LAW OF COMPLEXITY ➤ ‘Waste’ or ‘Value Adding’ ➤ Streamline processes ➤ The more complex a service or product is, the more it will cost to deliver
- 19. LEAN SIX SIGMA:PROBLEM SOLVING ➤ Define the problem first ➤ Identifying the solution is the easy bit!
- 20. LEAN SIX SIGMAFRAMEWORK DEFINE MEASURE ANALYSE IMPROVE CONTROL Define the problem and requirement Understand the current process & performance to establish a baseline Identify the cause of the problem Implement & verify the solution Maintain the solution to sustain the gains
- 21. WHAT CAN YOUDO TO HARNESS THE CREATIVE GENIUS? ➤ Create an environment for asking questions ➤ Re-direct focus on the customer, not on profit ➤ Don’t punish failure, embrace it and reward ‘trying’ ➤ Promote a continuous improvement culture ➤ Re-assess the scope of change initiatives - small and incremental changes are better than big failed changes ➤ Always allow for more time and resources to define the problem ➤ Spend more time on the problem and less time on the solution ➤ Before ending a project, ensure that control mechanisms have been established to sustain the gains ➤ Don’t over-complicate things - keep it simple!