Health Equity For Immigrants
and Refugees: Driving Policy
           Action
                  Bob Gardner

  Migrant and Refugee Children: Entitlement and
         Access to Health Care in Canada
           National Seminar: Montreal
                March 26-7, 2013
Outline
• inequitable health and access to care for immigrant
  and refugee communities is a complex problem –
  with huge unfair and avoidable human costs
• we know what the problem is and what changes are
  needed to solve it
• we need sophisticated policy analysis and political
  strategy to drive the needed changes
      •      will set out what a strategy for change could look like
      •      the policy cases that need to be made
      •      effective and ways to make those cases
      •      illustrate by sharing some experience/examples from
             Ontario

April 4, 2013 | www.wellesleyinstitute.com                             2
Systemic Health Inequities Faced by Immigrant
       Communities = ‘Wicked’ Problem
• health inequities and their underlying social determinants of
  health are classic ‘wicked’ policy problems:
   • shaped by many inter-related and inter-dependent factors
   • in constantly changing social, economic, community and policy
      environments
   • action has to be taken at multiple levels -- by many levels of
      government, service providers, other stakeholders and
      communities
   • solutions are not always clear and policy agreement can be
      difficult to achieve
   • effects take years to show up – far beyond any electoral cycle
• have to be able to gear solutions to specific needs, barriers and
  situations of specific populations – such as immigrants and
  refugees

April 4, 2013                                                         3
Think Big, But Get Going
•      the point of all this social determinants and policy analysis
       is to be able to identify the changes needed to reduce
       health disparities
•      but health disparities can seem so overwhelming and their
       underlying social determinants so intractable → can be
       paralyzing
•      have big goals and think strategically, but get going
       • make best judgment from evidence and experience
       • identify actionable and manageable initiatives
       • experiment and innovate
       • learn lessons and adjust
       • demonstrating success → build momentum for change
•      need to start somewhere – start where you are and where
       you can make a difference

April 4, 2013 | www.wellesleyinstitute.com                             4
First, Clarify the Problem To Solve
• emerging but clear evidence of health impacts:
      •      inequitable access to health care and other services
      •      inequitable treatment and quality
      •      inequitable health outcomes
      •      playing out differently in different populations
      →      different needs and barriers to good care
      →      different program and policy solutions
• how people came to be uninsured – and their
  legal and social circumstances – is quite
  different
      → different policy solutions

April 4, 2013 | www.wellesleyinstitute.com                          5
Then Develop Solid Strategy
• have to be able to understand and navigate this complexity to
  develop solutions by identifying:
       • the key pathways to change that will make fundamental difference to
         population health overall or the particular problem/community
       • the crucial policy levers that will drive the needed changes
•      and need to understand the policy context or environment for
       achieving the needed changes
       • identifying the best opportunities:
           • being alive to policy windows as they emerge
           • knowing who controls the policy levels we want to change
           • and where needed changes will get the most traction
•      and making solid business case
      •      actionable policy options
      •      designed for particular level of government/decision maker


April 4, 2013 | www.wellesleyinstitute.com                                     6
And Policy Analysis/Advocacy
•   research demonstrating inequitable
    access → delayed care and worse
    outcomes
•   analysis of federal cuts to refugee health
    care
     → predictable and avoidable adverse
     impact on particularly vulnerable people
•   building the policy case(s)
     e.g. IFH cuts → increased healthcare
     costs/demands at prov and provider
     levels
     • to demonstrate common interests
     • well designed policy briefs with
         actionable alternatives
     • and sustained interaction with policy
         makers
     • build alliances and coordination




                                                 7
And Innovative Advocacy
•   political activism
   •    ‘white coat’ guerillas
   •    clinicians effectively using their professional prestige and platforms
   •    media work
   •    coalitions, networks and direct action
   •    lots of ‘insider’ work with policy makers
+ with a service face
   •    on-the-ground service innovations
   •    plus enormous individual advocacy for refugees needing care
   •    to mitigate adverse impact of cuts and deliver best care to vulnerable
        populations = constant demonstration that alternatives are possible
+ multi-level strategy always needs a Plan B:
   •    looking ahead – how to keep issue alive
   •    continuing to document adverse consequences –Refugee HOMES
        documentation tool established by clinicians, revising HEIA


April 4, 2013 | www.wellesleyinstitute.com                                       8
Need Action at Different System and Organizational Levels
          Need to Move Different Policy Levers
                     Health Equity for
                      Immigrants &
                        Refugees




                        Broad SDoH &
                            Policy
                         Environment

                           Provincial
                          Health Care
                            Systems


                         Regional Health
                           Authorities




                        Hospital, Community
                         & Other Providers
Driving Action: Federal Level
• key immediate challenge:
      •      rescind the cuts to IFH
      •      not much chance → advocacy to make impacts of cuts and
             operation of remaining insurance program a little less bad
• key strategy has been building broad awareness and
  partnerships
      •      powerful symbolism of so many national health
             organizations supporting demands
• always make the connections – link IFH demands
  into need for more equitable immigration policy
  more generally
      •      and better settlement strategy and resources

April 4, 2013 | www.wellesleyinstitute.com                           10
Driving Action: Provincial Level
• the case to be made:
      •      IFH cuts will adversely effect already health
             disadvantaged populations
      •      will increase avoidable costs to be borne by prov
• action needed:
      •      clear commitment to make up difference and ensure
             access to care
      •      clear directions to providers to serve refugees
      •      ensure resources
      •      monitor increased costs and adverse effects –
             encourage/require providers to use survey

April 4, 2013 | www.wellesleyinstitute.com                       11
Driving Action: Local Level
•      Regional Health Authorities are key location for addressing problem
      •    can establish coordinating or problem solving groups
      •    can direct providers to ensure access
      •    can direct providers to document health and cost impacts
•      Toronto Central led on refugee issue for LHINs:
      •    it has long history of commitment to equity
      •    providers and activists on this issue have been well connected to the
           LHIN and provided considerable input
      •    have been addressing problems of uninsured – e.g. systematize referral
           and payment relationships between CHCs and hospitals
•      but also municipal govts – e.g. Toronto
      •    Public Health and Board of Health highlighted adverse health situation
           of undocumented
      •    Council adopted a ‘Sanctuary City’ type policy to provide services
           regardless of legal immigration status



April 4, 2013 | www.wellesleyinstitute.com                                          12
Driving Action: Provider Level
• build on existing resources and networks:
   • CHCs have had provincial funding – now also midwives
   • Women’s College Hospital Network on Noninsured is forum for
     local coordination
• what providers can do:
  • ensure no discrimination – right through their organization –
       and that refugees are never denied care
  • develop contingency plans to deal with effects of IFH cuts
  • add their voice opposing inequitable impacts – let alone
       increased pressure on their services
  • join with refugee doctors in systematically collecting info on
       patient consequences


April 4, 2013 | www.wellesleyinstitute.com                           13
Looking Beyond IFH
Never Just Equitable Access, But Quality For All
• adverse social context and living conditions for many immigrants
   → can increase risk of mental and physical illness
   + fewer resources to cope (from supportive social networks, to good
      food and being able to afford medications)
• for high quality person-centred care
   → providers and programs need to customize and adapt care to
      population needs and contexts
   → good communications and provider-patient relationship means taking
      the full range of people’s needs/situations into account
   • e.g.. more intensive case management, referral planning and post-
      discharge follow-up for health disadvantaged
• in an increasingly diverse society, high quality care = culturally
  competent care:
   • requires organizational resources, commitment and operationalization


                                                                        14
Back to Strategy/Back to the Front-Line

• think big, but act where you are/where you can
• providers and activists coming together to address a
  horrible problem:
      •      innovative clinics and other ‘work-around’ solutions
      •      community based services to provide comprehensive
             health, social and other support
      •      improve equitable access to health care and opportunities
             for good health for immigrant and refugee communities
• complex challenges need multi-level solutions
• need to map out all the factors and forces that need
  to be shifted and coordinated to accomplish goal

April 4, 2013 | www.wellesleyinstitute.com                          15
Equitable Health Care for Immigrant
                        Communities
          Mapping Enablers and Success Conditions
                                       Link Into
                                     Professional        Ensure Funding,
                                  Training, Diversity    Accountability, &
             Build Immigrant          and Equity         Other Incentives
             Care Into Explicit         Policies            Align with          Broadly Based
            Equity Standards &                           Changes Needed      Provider Coordinating
                  Quality                                                      Networks & Cross-
              Improvement                                                          Sectoral
                                                                                 Collaboration

 Enable Front-Line
  Service Delivery                                                                      Political &
 Work-Arounds &                                                                        Community
    Innovations                                                                        Mobilization


                                                                                        Broader Policy
Build Awareness                                                                         Environment:
Across the Health                           More Equitable
                                                                                       Opportunities to
  Care System                               Health Care for
                                                                                            Shift
                                              Refugees
                                                                                         Immigration
                                                                                           Policy
Key Messages
• health disparities are pervasive and deep-seated –
  but can’t let that paralyze us
• do need a comprehensive and coherent
  immigrant/refugee health equity strategy – but don’t
  wait for perfect strategy
• do need to immediately oppose damaging policies
  such as IFH cuts – but always keep long-term goals in
  mind
• think big and think strategically – but get going
• there is a solid base of evidence, provider
  experience, commitment and community connections
  to build on
17
Key Messages II
• key success conditions for enhancing health equity for immigrant
  and refugee communities:
   • solid research and policy analysis
   • demonstrate what success looks like through service
     innovations however/wherever you can
   • keep connected
   • make a solid case for reform – geared to different decision-
     makers and partners
   • all within a coherent strategy – well-focused, multi-level and
     long-term
   • use the platforms we have
   • build partnerships and coalitions to drive mobilization
   • try to shift the frame of public debate and discourse


April 4, 2013 | www.wellesleyinstitute.com                            18

Health Equity for Immigrants and Refugees: Driving Policy Action

  • 1.
    Health Equity ForImmigrants and Refugees: Driving Policy Action Bob Gardner Migrant and Refugee Children: Entitlement and Access to Health Care in Canada National Seminar: Montreal March 26-7, 2013
  • 2.
    Outline • inequitable healthand access to care for immigrant and refugee communities is a complex problem – with huge unfair and avoidable human costs • we know what the problem is and what changes are needed to solve it • we need sophisticated policy analysis and political strategy to drive the needed changes • will set out what a strategy for change could look like • the policy cases that need to be made • effective and ways to make those cases • illustrate by sharing some experience/examples from Ontario April 4, 2013 | www.wellesleyinstitute.com 2
  • 3.
    Systemic Health InequitiesFaced by Immigrant Communities = ‘Wicked’ Problem • health inequities and their underlying social determinants of health are classic ‘wicked’ policy problems: • shaped by many inter-related and inter-dependent factors • in constantly changing social, economic, community and policy environments • action has to be taken at multiple levels -- by many levels of government, service providers, other stakeholders and communities • solutions are not always clear and policy agreement can be difficult to achieve • effects take years to show up – far beyond any electoral cycle • have to be able to gear solutions to specific needs, barriers and situations of specific populations – such as immigrants and refugees April 4, 2013 3
  • 4.
    Think Big, ButGet Going • the point of all this social determinants and policy analysis is to be able to identify the changes needed to reduce health disparities • but health disparities can seem so overwhelming and their underlying social determinants so intractable → can be paralyzing • have big goals and think strategically, but get going • make best judgment from evidence and experience • identify actionable and manageable initiatives • experiment and innovate • learn lessons and adjust • demonstrating success → build momentum for change • need to start somewhere – start where you are and where you can make a difference April 4, 2013 | www.wellesleyinstitute.com 4
  • 5.
    First, Clarify theProblem To Solve • emerging but clear evidence of health impacts: • inequitable access to health care and other services • inequitable treatment and quality • inequitable health outcomes • playing out differently in different populations → different needs and barriers to good care → different program and policy solutions • how people came to be uninsured – and their legal and social circumstances – is quite different → different policy solutions April 4, 2013 | www.wellesleyinstitute.com 5
  • 6.
    Then Develop SolidStrategy • have to be able to understand and navigate this complexity to develop solutions by identifying: • the key pathways to change that will make fundamental difference to population health overall or the particular problem/community • the crucial policy levers that will drive the needed changes • and need to understand the policy context or environment for achieving the needed changes • identifying the best opportunities: • being alive to policy windows as they emerge • knowing who controls the policy levels we want to change • and where needed changes will get the most traction • and making solid business case • actionable policy options • designed for particular level of government/decision maker April 4, 2013 | www.wellesleyinstitute.com 6
  • 7.
    And Policy Analysis/Advocacy • research demonstrating inequitable access → delayed care and worse outcomes • analysis of federal cuts to refugee health care → predictable and avoidable adverse impact on particularly vulnerable people • building the policy case(s) e.g. IFH cuts → increased healthcare costs/demands at prov and provider levels • to demonstrate common interests • well designed policy briefs with actionable alternatives • and sustained interaction with policy makers • build alliances and coordination 7
  • 8.
    And Innovative Advocacy • political activism • ‘white coat’ guerillas • clinicians effectively using their professional prestige and platforms • media work • coalitions, networks and direct action • lots of ‘insider’ work with policy makers + with a service face • on-the-ground service innovations • plus enormous individual advocacy for refugees needing care • to mitigate adverse impact of cuts and deliver best care to vulnerable populations = constant demonstration that alternatives are possible + multi-level strategy always needs a Plan B: • looking ahead – how to keep issue alive • continuing to document adverse consequences –Refugee HOMES documentation tool established by clinicians, revising HEIA April 4, 2013 | www.wellesleyinstitute.com 8
  • 9.
    Need Action atDifferent System and Organizational Levels Need to Move Different Policy Levers Health Equity for Immigrants & Refugees Broad SDoH & Policy Environment Provincial Health Care Systems Regional Health Authorities Hospital, Community & Other Providers
  • 10.
    Driving Action: FederalLevel • key immediate challenge: • rescind the cuts to IFH • not much chance → advocacy to make impacts of cuts and operation of remaining insurance program a little less bad • key strategy has been building broad awareness and partnerships • powerful symbolism of so many national health organizations supporting demands • always make the connections – link IFH demands into need for more equitable immigration policy more generally • and better settlement strategy and resources April 4, 2013 | www.wellesleyinstitute.com 10
  • 11.
    Driving Action: ProvincialLevel • the case to be made: • IFH cuts will adversely effect already health disadvantaged populations • will increase avoidable costs to be borne by prov • action needed: • clear commitment to make up difference and ensure access to care • clear directions to providers to serve refugees • ensure resources • monitor increased costs and adverse effects – encourage/require providers to use survey April 4, 2013 | www.wellesleyinstitute.com 11
  • 12.
    Driving Action: LocalLevel • Regional Health Authorities are key location for addressing problem • can establish coordinating or problem solving groups • can direct providers to ensure access • can direct providers to document health and cost impacts • Toronto Central led on refugee issue for LHINs: • it has long history of commitment to equity • providers and activists on this issue have been well connected to the LHIN and provided considerable input • have been addressing problems of uninsured – e.g. systematize referral and payment relationships between CHCs and hospitals • but also municipal govts – e.g. Toronto • Public Health and Board of Health highlighted adverse health situation of undocumented • Council adopted a ‘Sanctuary City’ type policy to provide services regardless of legal immigration status April 4, 2013 | www.wellesleyinstitute.com 12
  • 13.
    Driving Action: ProviderLevel • build on existing resources and networks: • CHCs have had provincial funding – now also midwives • Women’s College Hospital Network on Noninsured is forum for local coordination • what providers can do: • ensure no discrimination – right through their organization – and that refugees are never denied care • develop contingency plans to deal with effects of IFH cuts • add their voice opposing inequitable impacts – let alone increased pressure on their services • join with refugee doctors in systematically collecting info on patient consequences April 4, 2013 | www.wellesleyinstitute.com 13
  • 14.
    Looking Beyond IFH NeverJust Equitable Access, But Quality For All • adverse social context and living conditions for many immigrants → can increase risk of mental and physical illness + fewer resources to cope (from supportive social networks, to good food and being able to afford medications) • for high quality person-centred care → providers and programs need to customize and adapt care to population needs and contexts → good communications and provider-patient relationship means taking the full range of people’s needs/situations into account • e.g.. more intensive case management, referral planning and post- discharge follow-up for health disadvantaged • in an increasingly diverse society, high quality care = culturally competent care: • requires organizational resources, commitment and operationalization 14
  • 15.
    Back to Strategy/Backto the Front-Line • think big, but act where you are/where you can • providers and activists coming together to address a horrible problem: • innovative clinics and other ‘work-around’ solutions • community based services to provide comprehensive health, social and other support • improve equitable access to health care and opportunities for good health for immigrant and refugee communities • complex challenges need multi-level solutions • need to map out all the factors and forces that need to be shifted and coordinated to accomplish goal April 4, 2013 | www.wellesleyinstitute.com 15
  • 16.
    Equitable Health Carefor Immigrant Communities Mapping Enablers and Success Conditions Link Into Professional Ensure Funding, Training, Diversity Accountability, & Build Immigrant and Equity Other Incentives Care Into Explicit Policies Align with Broadly Based Equity Standards & Changes Needed Provider Coordinating Quality Networks & Cross- Improvement Sectoral Collaboration Enable Front-Line Service Delivery Political & Work-Arounds & Community Innovations Mobilization Broader Policy Build Awareness Environment: Across the Health More Equitable Opportunities to Care System Health Care for Shift Refugees Immigration Policy
  • 17.
    Key Messages • healthdisparities are pervasive and deep-seated – but can’t let that paralyze us • do need a comprehensive and coherent immigrant/refugee health equity strategy – but don’t wait for perfect strategy • do need to immediately oppose damaging policies such as IFH cuts – but always keep long-term goals in mind • think big and think strategically – but get going • there is a solid base of evidence, provider experience, commitment and community connections to build on 17
  • 18.
    Key Messages II •key success conditions for enhancing health equity for immigrant and refugee communities: • solid research and policy analysis • demonstrate what success looks like through service innovations however/wherever you can • keep connected • make a solid case for reform – geared to different decision- makers and partners • all within a coherent strategy – well-focused, multi-level and long-term • use the platforms we have • build partnerships and coalitions to drive mobilization • try to shift the frame of public debate and discourse April 4, 2013 | www.wellesleyinstitute.com 18

Editor's Notes

  • #4 again = need sophisticated policy analysis and political strategy
  • #6 in KE terms:tremendous research has identified the nature of the problem to be solvedthis = SO WHAT part of analysisbut NOW WHATwhat would success look like?how do we get therewhere research (and researchers) meets strategy, policy analysis/advocacy and political mobilizationwill illustrate through examples from Ont activism opposing cuts to IFH
  • #8 equity is ‘wicked’ policy problem, but not all of it = predictable and avoidable results of bad policyeliminate the three month wait for OHIP for new immigrants
  • #9 working with TC LHIN -- series of policy briefs and informal advice
  • #10 strategists and activists identified necessary actions at all these levelsvarious products – policy briefs to govts and RHAstried to also ensure multi-level action were coordinated and pulled into coherent overall strategy
  • #11 illustrate all this through recent history of campaigns in Onthave emphasized need to define what success looks likeneed to also know what is not failure:if we can’t rescind IFH = not failureif we didn’t build campaign and develop service responses = would be failureneed to take long viewwe had developed a series of policy briefsOur demands to Grondin and feds:Reverse the cuts to the Interim Federal Health program;Respond to the cases that have been reported by Canadian Doctors for Refugee Care and convene a roundtable to identify opportunities to collect data more systematically; andRespond to the concerns about cuts to the Interim Federal Health program raised by numerous professional health care associations.
  • #12 demands to MOHLTC and Prov:Formally commit, as Quebec has done, to ensuring that refugees no longer supported by Interim Federal Health program are not denied care;Measure and report on the negative health outcomes caused by cuts to the Interim Federal Health program;Track financial price of the changes to the Interim Federal Health program through increases in preventable emergency room visits; andReview their existing policies on eligibility for provincial/territorial health coverage to ensure that they do not negatively impact immigrant and refugee health.sophisticated argument to Ont – risk of being embarrassed so rescind 3 month
  • #13 demands on RHAsEnsure that refugees are not denied care;Endorse the documentation of impacts and adapt the Refugee HOMES documentation tool; andEnable or require health care providers to document cases and track additional costs incurred in serving refugee patients
  • #14 demands we put forth:Ensure that refugees are not denied care; Endorse the documentation of impacts and adapt the Refugee HOMES documentation tool; andDevelop contingency plans and monitor the demand for services by refugees
  • #15 back to taking the long view and remembering fundamental goals
  • #16 building on realist evaluation/synthesis approach – nothing so practicalneed clear theory or framework for change
  • #18 including collaborations well beyond the health care system to address the underlying determinants of health inequalities