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Herding	Cats	&	Corralling	Chickens
A	CMO’s	guide	to	virtual	collaboration
Presented	by	Cheryl	Hanley,	Senior	Director	of	Demand	Generation	at	PGi
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§ The	Strategy
§ The	Process
§ The	People
§ The	Tools
§ The	Results
Best	Practices	for	Implementing	a	Large	Content	
Marketing	Program
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§ Define	the	target	audience/personas
§ Define	the	pain	points	or	what	keeps	them	up	at	night
§ Define	the	campaign	framework
§ Leverage	research
The	Strategy
77%	of	Marketers	say	it’s	essential	for	their	company	
to	deliver	an	effective	customer	experience
(source:	Accenture)
89%	of	high-growth	companies	are	focused	on	
customer	experience	compared	to	only	60%	of	
low-growth	companies
(source:	Accenture)
84%	of	companies	employ	remote	workforces
(source:	Frost	&	Sullivan)
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The	Process
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Marketing	Nurture	Campaign	- Collaboration
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Collaboration	Content
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Email	and	Landing	Page
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§ Collaboration	was	key	to	successfully	
pulling	this	program	off
§ In	order	to	create	this	infographic	along	
with	our	Marketing	Nurture	Campaigns,	
we	had	to	work	with	a	number	of	people
§ Including:	Writers,	Designers,	
Marketing	Managers,	Project	
Managers,	Key	Stakeholders,	and	
Outside	Agencies
The	People
Content	
Project	
Team
Writers
Designers
Marketing	
Managers
Project	
Manager
Key	
Stakeholders
Outside	
Agencies
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The	Tools
Quickly	Arrange	Virtual	Meetings Create	a	Centralized	Project	Workspace
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§ Open	Rate:	59.46%	(avg for	nontransactional email	is	38%)
§ Click	Thru	Rate:	9.16%	(avg for	nontransactional email	is	3.2%)
§ Click	to	Open	Rate:	14.23%	(avg for	nontransactional email	is	13.4%)
§ Forward	Rate:	4%
The	Results
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Our	overall	content	marketing	effort	has:
§ Influenced	overall	pipeline	valued	at	over	$761K	with	90	
Opportunities
§ Content	has	driven	inbound	leads	attributing	to	>	41%	of	our	marketing	
database
§ Media	exposure	through	Inc,	Entrepreneur.com,	CIO.comand	
Business	News	Daily
Big	Picture	Results
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Questions?
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§ Pick	up	a	copy	of	the	Herding	Cats	and	Corralling	Chickens	Infographic
§ Grab	a	fun	or	handy	giveaway
§ Enter	our	raffle	to	win	an	Amazon	Echo
Stop	By	Our	Booth	#15
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Herding Cats & Corralling Chickens: A CMOs Guide To Virtual Collaboration