High-Performance Communication, August 2014

1) Feedback is essential for learning but can also be stressful. To create safety when giving feedback, criticize with skill and express more appreciation. The simplest feedback model is to disclose how a person's behavior made you feel without attacking their intentions. 2) There are increasing levels of difficulty and risk when communicating feelings. Providing feedback about how someone makes you feel personally is the hardest but most powerful for learning. Creating psychological safety, trust, and intimacy can help make feedback less threatening. 3) To minimize the risk of social threat when giving feedback, be mindful of the other person's status, minimize uncertainty, maximize their autonomy, build the relationship, and ensure fairness. Receiving feedback effectively requires cultivating awareness of