Hospitality Industry.

Hospitality Industry.

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  HOSPITALITY INDUSTRY
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  WHAT IS HOSPITALITYINDUSTRY Hospitality industry can be defined and understood as an industry which provides facility for stay, food and complete related services for the comfort and leisure of the travelers and visitors. The Hospitality Industry is part of the service industry and is comprised of 5 major sub-sectors which include Accommodation service (hotels, B&Bs, resorts, hostels, motels, etc.), food and beverage service, events, tourism & transportation and Entertainment. At its core, the Hospitality Industry concerns itself with providing products and services to people which assist in recreation and supporting the well-being of people. It includes different activities, which the main goal is to provide service and customer’s satisfaction. SASIKUMAR NATARAJAN - EDUCATIONALIST & HOSPITALITY TRAINER
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  SEGMENTS OF HOSPITALITYINDUSTRY The hospitality industry is vast and can be broken down into separate sectors. The top four sectors are • Lodging-Accommodation • Food and Beverage • Travel and Tourism • Entertainment Industry SASIKUMAR NATARAJAN - EDUCATIONALIST & HOSPITALITY TRAINER
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  ACCOMMODATION SECTOR The accommodationindustry and the segment of hospitality is mainly associated with providing a temporary place for guests, visitors, tourists and travelers to stay. Accommodation is the most basic and fundamental aspect of hospitality as a industry. There are various sub segments within this which are according to the type of accommodation and services associated with these. Lodging: When people travel from one place to the other, they need a place to sleep. A shelter which will keep them safe from the atrocities of nature. This results in people booking lodges and rooms for their stay. Suites: Apart from general lodges to stay, hotel sector offers luxury suites for the stay as well. Generally, suites are suitable for formal sorts of staying and are much expensive compared to regular room services. Hotels This is the first and the most prominent part of the accommodation and also of the hospitality industry. Hotels are the most preferred place to stay for the travelers and tourists. This is to much extent due to the range of services, quality and comfort provided by the hotels. SASIKUMAR NATARAJAN - EDUCATIONALIST & HOSPITALITY TRAINER
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  ACCOMMODATION SECTOR Motels Motels canbe called as a subdued version of hotels. These are places which people or overnight travelers use primarily to spend the night. These also do not provide or offer the range of services or the comfort which hotels provide. Bed & Breakfasts Bed & breakfasts or B&Bs, as they are called, are small places mainly for overnight stays but come with breakfast in the morning. Most of these B&Bs are located or established within a house premise with the owners also living there. They have separate private rooms especially for the guests. Resorts Resorts are a full service accommodation specifically meant for tourists. They offer complete or as much of the services and amenities which a tourist needs. One will mostly find resorts near tourist destinations. These resorts usually offer all the basic amnesties for a comfortable stay with well serviced rooms. They also provide food, room services, and also leisure and recreation facilities. SASIKUMAR NATARAJAN - EDUCATIONALIST & HOSPITALITY TRAINER
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  FOOD AND BEVERAGESSECTOR Restaurants Restaurants provide range of food, drinks and services along with a place to eat within the same premise. While restaurants are mainly meant for customers to come, order and eat, some also provide take away food services. Hotels Hotels also provide restaurant like site, order and eat facility. This is separate from the accommodation and its services. Catering Catering services are food services provided within a particular site, or in a more remote location, where food and drink are not necessarily the main service provided. Examples of this include catering provided at parks, arenas, stadiums, hotels, event venues and on certain forms of public transport. Bars Bars are places where people come to drink, food, spent some time and. Bars usually provide a variety of alcoholic drinks, as well soft drinks and juices. They also provide light food or snacks to be take with the drinks. Some bars also provide entertainment for the guests while they are enjoying their drinks. Cafes Cafes provide hot drinks like tea and coffee along with soft drinks and light food or snacks. SASIKUMAR NATARAJAN - EDUCATIONALIST & HOSPITALITY TRAINER
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  FOOD AND BEVERAGESSECTOR There are a lot of sub-sectors within the food service industry. Some of these are: Restaurants Fast food chains Retail and food stores Takeaways Business and industrial catering Leisure and outdoor catering Hotels Casinos Bars and pubs SASIKUMAR NATARAJAN - EDUCATIONALIST & HOSPITALITY TRAINER
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  TRAVEL & TOURISMSECTOR A lot consider tourism synonymous with hospitality and not as a different sector of the hospitality industry. Travel and tourism industry is a vast sector of the hospitality industry with several key players across the globe. Most of them include trains, airlines, cruise ships, and several crew members in their service. On the whole, players in the travel and tourism segment are in the business of moving people from one destination to another. It would not be an exaggeration if we make a statement that the most important segment of the hospitality industry is travel and tourism as others depend on it. Without profound levels of travelling and tourism in a region, the hospitality industry of the region won’t grow. So, the Travel and tourism domain makes the backbone of our hospitality industry. It is a huge domain which demands innovation, strategy, and novelty at each step. SASIKUMAR NATARAJAN - EDUCATIONALIST & HOSPITALITY TRAINER
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  ENTERTAINMENT SECTOR Entertainment isa significant part of our travel these days. If your travelling experience lacks fun and entertainment then you might not be able to enjoy your time up to the fullest. So, for the successful running of hospitality businesses, it is important to have in the kitty as many entertainment activities as possible. Some of the activities which can elevate your experience when it comes to entertainment are: Marinas: Marinas are one of the most popular places to go when it comes to partying. You can get along with your friends on a private yacht where you can dance, play games, and enjoy the best of your life. Sports and Gaming: Sports and gaming is a basic thing which people are looking for on their travel. As a result, Casinos, swimming pools, and other similar activities are becoming an indispensable part of the hospitality sector. Cruise: Apart from marinas, cruise services are also becoming an essential component of the hospitality industry. Now, people like to spend their days on luxury ships which sail across the blue oceans under the clear sky. Nightclubs: Who doesn’t love to dance to their favourite song when on a break? We all do. This is why hotels have nightclubs services in them. Bars: Sitting around a table and having a couple of drinks with your friends is always a refreshing experience. This is why bars make an important part of the entertainment sector of the hospitality industry. SASIKUMAR NATARAJAN - EDUCATIONALIST & HOSPITALITY TRAINER
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  GROWTH AND REVENUEDRIVERS OF HOSPITALITY INDUSTRY • Travel and tourism • Economic growth • Leisure time • Business trips • Income growth • High disposable income SASIKUMAR NATARAJAN - EDUCATIONALIST & HOSPITALITY TRAINER
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  ETIQUETTES OF HOSPITALITYCREWS 1. Communication • Communicating clearly and professionally through your speech, writing, and body language is essential to good customer service in hospitality. In a customer-facing and team-oriented role, everything you say and do must communicate a positive, constructive message that enhances the customer’s experience and enables your team to work together efficiently. 2. Resilience • You need to be at peace with any challenges you face, and in fact use them to improve yourself. You should recognise that a lot of what happens is probably out of your control and you are not responsible for the way others behave – you can only control your own actions. This mindset is very freeing and in fact improves productivity. You’ll spend less time worrying about things you can’t control and focus on what you can. Resilience is not only important for making things easier on yourself, but also for maintaining a professional image. Customers and colleagues respect those who can remain calm and constructive during adversity. SASIKUMAR NATARAJAN - EDUCATIONALIST & HOSPITALITY TRAINER
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  ETIQUETTES OF HOSPITALITYCREWS 3. Initiative • In hospitality, initiative means actively responding to customers’ needs and pulling your own weight, and it’s a skill that both impresses customers and makes work easier for everyone. You’ll need to rely on your own instincts and knowledge to handle unfamiliar situations or tasks, rather than depend on others or decide that you can’t help. Responding in proactive way shows willingness to go above and beyond and that you’re competent in your role, which instils trust. 4. Multitasking • The best way to hone your multitasking abilities is through practice. It’ll help you gauge your limits and understand how to divide your time wisely. However, the way you put it into practice is up to you. You may benefit from a notepad to write things down or by mentally visualising the order in which you’re going to do things. You should also communicate with others, as teamwork can alleviate some of the pressure of multitasking. SASIKUMAR NATARAJAN - EDUCATIONALIST & HOSPITALITY TRAINER
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  ETIQUETTES OF HOSPITALITYCREWS 5.Adaptability • A career in hospitality often involves dealing with unpredictability. Your shifts may regularly change, customers may have requests or attitudes that you don’t know how to handle, and odd jobs around the place may constantly need doing. Your ability to adapt is closely connected to your multitasking capabilities, resilience, and initiative, so if you work to train those up, you’ll find yourself adapting with ease. Most importantly, you should constantly maintain a can-do attitude at work. Doing so will help you see unpredictable situations as welcome challenges that are satisfying to overcome. 6. Attention to detail • Whatever role you occupy, attention to detail involves maximising your time to make everything the best it can be. It means, whenever you’re not doing something, you use that bit of time for small maintenance tasks around the workplace. This could involve glancing around the room to see if anything is out of place or missing. It may involve checking whether dishes or equipment need moving elsewhere to clean and whether anything needs putting away. Good attention to detail will keep service flowing smoothly and customers pleased with the environment. Before long, it’ll become habit for you to keep yourself busy and never leave or enter a room without your hands full. SASIKUMAR NATARAJAN - EDUCATIONALIST & HOSPITALITY TRAINER
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  ETIQUETTES OF HOSPITALITYCREWS 7. Cultural awareness • In hospitality, you’re going to have customers and colleagues from all walks of life – people who have different beliefs, values, personalities, expectations, and more. If you’re accommodating and accepting of these differences, word will quickly spread and your workplace’s reputation will become exceptional. People will feel comfortable visiting or working at your business, which in turn will make your job much easier. Like most of these skills, cultural sensitivity won’t develop overnight. However, as long as you’re willing to learn and have true respect for others, you’ll quickly pick up on things. You should also spend your own time learning about the different cultures that you commonly encounter at work. Follow the news, read books, and search online to learn about current events and general cultural knowledge. 8. Compliance training • No matter how skilful you are in other areas, if you want to work in hospitality you need to receive certain types of training to comply with the law. The good news is that the law requires workplaces to provide you with this training, but it’s your responsibility to learn from it and properly apply it to your role. Doing so will not only ensure your business meets its legal requirements, but also keeps everyone’s best interests in mind at all times. Furthermore, you’ll feel confident and qualified in your role, which customers and colleagues will pick up on and respect. SASIKUMAR NATARAJAN - EDUCATIONALIST & HOSPITALITY TRAINER
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  HOSPITALITY INDUSTRY Source: • onlinenotes, • Text Books • Expert Information THANK YOU SASIKUMAR NATARAJAN - EDUCATIONALIST & HOSPITALITY TRAINER