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HOUSEKEEPING DEPARTMENT.pdf
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- 2. HOUSEKEEPING –literally refers to the upkeep and maintenance of cleanliness and order in a lodging establishment, like inn, hotel, apartel, condominium, resort, dormitory or hospital. HOUSEKEEPER – is one who is responsible for administering housekeeping maintenance and for insuring that everything is in order and that all occupants are made comfortable, safe, and protected from disease-causing bacteria.
- 3. Housekeeping usually coversthe following areas: Guest rooms Hallways and corridors Lobby Public rooms and restaurants Offices Stairways Windows Stores, concessionaire shops Grounds Linen and laundry area
- 4. SCOPE OF HOUSEKEEPING Theresponsibilities of the Housekeeping Department include the following: Guestrooms Maintenance Maintaining cleanliness and orderliness in the guestrooms Furnishing the room with necessary amenities and supplies such as bed, linen, appliances, etc. Attending to service request of houseguests Keeping the area free of safety hazards
- 5. MAINTENANCE OF PUBLICAREAS Maintaining the cleanliness and orderliness in all public areas which include lobby, corridors, function rooms, grounds, etc. Maintaining the upkeep of the surroundings of the building by keeping it clean and free of litters Maintaining an attractive landscape to enhance eye appeal Keeping the public areas free of safety hazards Undertaking minor repair like busted bulbs, broken furniture etc
- 6. MAINTENANCE OF LINEN/LAUNDRY SERVICE Collectingand delivering laundry items for house guest or in house occupants Washing, drying, and ironing guest laundry as well as linens used in banquet functions, food service and guestrooms. Mending service
- 7. 1. WASHING, ISSUANCE,REPAIR AND INVENTORY OF EMPLOYEE’S UNIFORMS 3. INSTALLATION, CLEANING AND MAINTENACE OF FURNITURES AND FACILITIES 5. PROVISION OF SPECIAL SERVICES LIKE BABY SITTER, MENDING, POLISHING SHOES, ETC.
- 8. HOUSEKEEPNG ORGANIZATION HOUSEKEEPING DEPARTMENT– is organized such that there is a separate section to handle specific tasks. There is section for room maintenance, another one for public areas, and separate section for linen and laundry service. Each section is headed by a section head like a Head Houseman for Public Area, Housekeeping Supervisor, and laundry/linen supervisor.
- 9. ORGANIZATIONAL CHART OFTHE HOUSEKEEPING DEPARTMENT (FOR LARGE ENVIRONMENT) EXECUTIVE HOUSEKEEPER OR HOUSEKEEPING MANAGER PUBLIC AREA SUPERVIS OR HOUSEMAN UTILITY /MAINTENANCE JJ J PEST CONTROL TECHNICIA N GARDENER/GROU NDS MAINTENANCE HOUSEKEEPI NG SUPERVISO R ROOMBOY/ ROOM ATTENDANT CHAIMBERMAID MINI-BAR ATTENDANT LINEN & LAUNDRY ATTENDANT LINEN ATTENDANT LAUNDRY ATTENDANT VALET RUNNER
- 10. SMALL ESTABLISHMENT Housekeeping Manager AssistantHousekeeping Manager Room Attendant Utility Man Linen Laundry Attendant
- 11. Positions in theHousekeeping Department Some of the general positions in the department include: The Executive Housekeeper This is the person overall in charge of the housekeeping department in a medium to large hotel, and will report directly to the general manager or to the Rooms Division manager. Job Summary – Supervises all housekeeping employees, has the authority to hire or fire, plans and assigns work assignments, informs new employees of regulations, inspects housekeeping personnel work assignments and requisitions supplies.
- 12. Assistant Housekeeper Responsible forthe overall housekeeping department and carries out work delegated by the executive housekeeper in his/her absence. The assistant housekeeper supervises all housekeeping employees, has the authority to hire or fire, plans and assigns work assignments, informs new employees of regulations, inspects housekeeping personnel work assignments and requisitions supplies. All the duties and responsibilities of assistant housekeeper will be as same as that of executive housekeeper in his/her absence.
- 13. Housekeeping Supervisor Duties andresponsibilities • Supervise housekeeping staff when they are performing their duties • Supervise laundry staff duties • Stock and maintain any housekeeping supply rooms • Determine and process all guest complaints • Check all guest rooms are ready for arrival • Check that all common areas are hazard free and ready for guests • Conduct daily morning meeting with housekeeping staff and organize all staff daily
- 14. Floor Supervisor Duties andresponsibilities: • Assign duties to the floor housemen and housekeepers. • Inspect each room completed by Housekeepers, according to specified room checklist and ensure that they meet the standards of the establishment in terms of cleaning, functional and aesthetic value. • Check stocks of linen and guest supplies and cleaning supplies on floors and ensure timely delivery of soiled linen to laundry and requisition for fresh linen from linen room and guest supplies / cleaning supplies from the stores. •• Follow upon maintenance orders sent to Engineering.
- 15. Public Area attendant Thisperson keeps all lobbies and public facilities (such as lobby restrooms, telephone areas, the front desk and offices) clean and tidy. Duties and responsibilities: • Cleans and maintains all lobbies and public restrooms • Sweeps carpets • Empties ashtrays and rubbish bins • Polishes furniture and fixtures • Vacuums and polishes elevators • Keeps the front of the hotel free from trash
- 16. Linen and UniformAttendant This person is responsible for storing and issuing uniforms, bed linen and table linen. He or she also takes stock and maintains linen room supplies. Duties and responsibilities: • Sorts items and counts and records number if items soiled • Places linen and uniforms in containers for transport to laundry • Examines laundered items to ensure cleanliness and serviceability • Sends torn articles to the seamstress for repair • Stores laundered linen and uniforms on shelves after verifying numbers and type of articles • Issues linen and uniforms, which are both to be exchanged on a clean-for-soiled basis only
- 17. The Room Attendant TheHousekeeper/Room Attendant performs routine duties in cleaning and servicing guest rooms and bathrooms under the supervision of a housekeeping supervisor. Duties and responsibilities: • Enters and prepares the room for cleaning • Makes the bed • Dusts the room and furniture • Replenishes guest room and bath supplies • Cleans the bathroom • Cleans the closet
- 18. Housemen This person performsany combination of the following tasks to maintain guest rooms, work areas and the hotel premises in general in a clean and orderly manner. Duties and responsibilities: • Cleans rugs, carpets and upholstered furniture using a vacuum cleaner, broom, and shampoo machine • Cleans rooms, hallways and restrooms • Washes walls and ceilings, moves and arranges furniture and turns mattresses • Sweeps, mops, scrubs, waxes and polishes floors • Dusts and polishes metal work • Collects soiled linen for laundry • Receives linen supplies
- 19. Gardener Duties and responsibilities •Spring clean-up (raking, mulching, cutting back shrubs, grasses, and dead plants) • Garden Prep (preparing flower and garden beds, adding compost, planting, mulching) • Seeding/growing new plants, watering plants • Managing flower beds around the property
- 20. Scope of HousekeepingMaintenance: Guestroom maintenance. Maintenance of public areas. Maintenance of linen and laundry service. Washing, issuance, repair and inventory of employee’s uniform. Installation, cleaning and maintenance of fixtures and facilities. Provision of special services like baby-sitting, polishing shoes, etc.
- 21. Objectives of HousekeepingDepartment: To provide a clean, safe and comfortable environment, which gives a feeling of security and reassurance to guests. To conform to sanitation requirements of health laws. To protect and maintain the original beauty of the building finishes, fabrics and furnishings. To extend friendly and courteous service to all guests and to all staff members of the hotel. To operate with a conscious and cooperative effort towards the company. To train staff members of the hotel in housekeeping services.
- 22. Room Status Codes: Duringroom checking, the housekeeper checks the status of each room using the following codes, then prepares the housekeeping room status report and endorses it in triplicate copy. One for the Front desk, as their reference in assigning rooms, one for the linen room and another copy left on the floor for easy mapping. OCC – Occupied HL –Heavy Luggage VC – Vacant and Cleaned LL – Light Luggage VD – Vacant and Dirty NL – No Luggage OR – Occupied and Ready DL –Double Lock OC – Occupied and Clean CL – Chain Lock OD – Occupied and Dirty HU – House Use CO – Check-out NCI – Newly Checked-In OOO – Out of Order NS – No Show DND – Do Not Disturb SO – Slept Out V/ O or O/ V – Status unclear BLO – Blocked LO – lock Out V - Vacant DO – Due Out MUR – Make Up Room DNCO – Did not checked out VR – Vacant and Ready VCI – Vacant, Cleaned and Inspected