How to Improve Efficiency in Your Business/ Improving Your Business Processes

How to Improve Efficiency in Your Business/ Improving Your Business Processes

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  Speaker - PaulRhodes Company - Green Gorilla Apps Ltd Develop Solutions or Use Off The Shelf Tools? this webinar is a guide to get you started. Want to know more? Then listen to the webinar!! There is a link at the end of this deck to the associated blog and webinar recording.
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  Improving Efficiency In YourBusiness Develop your own or use an existing system A guide to getting started Paul Rhodes, Green Gorilla Software @ggsoftwareuk
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  ○ Software developmentcompany based in Worcester City Centre ○ Team of 6 ○ Started in May 2012 ○ Run my own companies for 7 years ○ Started developing in ‘98 and mobile in ‘02 ○ Huge advocates of Remote Working, Agile and Lean Startup Who we are
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  ○ “Do Ibuild my own solution to solve my internal process issues or use an off the shelf system like…?” Or in other words... ○ “How do I streamline a process cost effectively?” Key Question
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  A few principles….
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  Pareto’s Law
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  The Lean Startup “leanmeans creating more value for customers with fewer resources. A lean organization understands customer value and focuses its key processes to continuously increase it. The ultimate goal is to provide perfect value to the customer through a perfect value creation process that has zero waste.” - Eric Ries
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  Off The Shelf ProsCons ● An existing product ● SAAS ● Community ● Feature Rich ● Low Cost ● Speed ● Stable ● Help & Support ● Documented ● Potentially Instant ROI ● You don’t own the data ● Complicated to adopt ● Expensive at scale ● Limited customisation ● Multiple systems ● No central / core system ● Lack of management data ● Easily adopted by Competitors ● Cost on the P&L
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  Bespoke Software Pros Cons ●Maximum flexibility & customisation ● Designed to meet goals ● Critical KPI Reporting Data ● Ownership of Data ● Design most efficient processes ● Competitive advantage ● Intellectual Property ● R&D / Grants ● Adds value to business ● Time to develop ● Initial Development Cost ● Complexity ● Requires Software developer ● Cost to iterate ● ROI after longer period of time ● Ongoing costs
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  Get Started ● Identifya core process ● Think Big, Start Small ● Can it be solved with an off the shelf product? ● Is there anything unique about your process? ● How will you measure it? ● What does success look like?
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  Pain By Numbers 1.Identify core metric 2. Identify cost in time and money 3. Identify potential savings Lost leads due to manual nature of handling referrals ● Average # leads / year = 500 ● % lost due to process = 10% ● # leads to increase to convert = 50 ● Average value of a lead = £1000 ● Target ROI = £50,000 by improving process
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  Let’s look ata couple of examples...
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  Case Study -Acme Classic Events ● Identify a core process ○ Registering attendees and exhibitors for the upcoming events, submitted via post and paid by cheque ● Think Big, Start Small ○ Automate the entire registration process, reducing administration and increasing number of events per year ○ Focus on registering exhibitors only for next event in 6 months time ● Can it be solved with an off the shelf product? ○ Heavy use of spreadsheets ○ Process can be managed by existing website and CRM integration ○ Keen to still provide a manual option during rollout ● Is there anything unique about your process? ○ Yep, custom badges and registration certificates are sent to each exhibitor upon payment ● How will you measure it? ○ # registrations via post (manual system) ○ # registrations via web (new process) ○ debtors days per channel ● What does success look like? ○ Increased registrations, reduced workload and reduced debtor days
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  Case Study -Acme Medical Services ● Identify a core process ○ Booking appointments for clients ● Think Big, Start Small ○ Adopt a complete system to automate the process of delivering client services ○ As part of delivery, 3 different providers are contacted across 5 phases of ‘setting an appt’ ● Can it be solved with an off the shelf product? ○ Heavy use of spreadsheets ○ No single solution that could deliver on existing client needs ○ All systems reviewed to date don’t allow for unique booking process that wins the business new customers through solid SLAs ● Is there anything unique about your process? ○ Yep, devised by the owners, the process from start to finish is unique ● How will you measure it? ○ Real time dashboard reporting on SLA metrics and delivery targets ● What does success look like? ○ Single solution that allows multiple roles to access their core KPIs & drive efficiency
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  Tools
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  Next Steps ● Identifyyour core process ● Speak to your team ● Brainstorm ● Research options
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  Questions? If you haveany questions, please get in touch: Paul Rhodes Green Gorilla Apps Ltd [email protected] @paulrhodesuk
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  BizSmart aims tohelp business owners of small and medium sized businesses to create value and scale their businesses through sound practical business support by providing insight, Clarity combined with a real determination to help you succeed. You can access webinars and presentations like this and more besides through our SmartRoom service here You can read the associated blog and listen to a live recording of this presentation by clicking here You can read Paul’s profile here
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  •Need a soundingboard for your ideas? •Need to know what to prioritise? •Want someone to challenge your assumptions?
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  BizSmart – Where Smartpeople go to surround themselves with other Smart people, to gain business success.www.biz-smart.co.uk