How to Structure
Multi-Team Organizations
Ken Furlong
The evolution of an
organizational
structure
In the Beginning…
In the Beginning…
Single Person
In the Beginning…
Single Person
In the Beginning…
Single Person
In the Beginning…
Single Person
In the Beginning…
Single Person
Single Team
In the Beginning…
Single Person
Single Team
In the Beginning…
Single Person
Single Team
In the Beginning…
Single Person
Single Team
In the Beginning…
Single Person
Single Team
In the Beginning…
Single Person
Single Team
Expansion happens…
Single Person
Single Team
Expansion happens…
Single Person
Single Team
Expansion happens…
Single Person
Single Team
Expansion happens…
Single Person
Single Team
Expansion happens…
Single Person
Single Team
Expansion happens…
Single Person
Single Team
Expansion happens…
Single Person
Single Team
Expansion happens…
Single Person
Single Team
Expansion happens…
Single Person
Single Team
Expansion happens…
Single Person
Single Team
Expansion happens…
Single Person
Single Team
Expansion happens…
Single Person
Single Team
Expansion happens…
Single Person
Single Team
Expansion happens…
Single Person
Single Team
Expansion happens…
Single Person
Single Team
Expansion happens…
Single Person
Single Team
Expansion happens…
Single Person
Single Team
Expansion happens…
Single Person
Single Team
Expansion happens…
Single Person
Single Team
Expansion happens…
Single Person
Single Team
Expansion happens…
Single Person
Single Team
Expansion happens…
Single Person
Single Team
Expansion happens…
Single Person
Single Team
Expansion happens…
Single Person
Single Team
Expansion happens…
Single Person
Single Team
Expansion happens…
Single Person
Single Team
Expansion happens…
Single Person
Single Team
Expansion happens…
Single Person
Single Team
Expansion happens…
Single Person
Single Team
Expansion happens…
Single Person
Single Team
Expansion happens…
Single Person
Single Team
Expansion happens…
Single Person
Single Team
Expansion happens…
Single Person
Single Team
Expansion happens…
Single Person
Single Team
Expansion happens…
Single Person
Single Team
Expansion happens…
Single Person
Single Team
Expansion happens…
Single Person
Single Team
Expansion happens…
Single Person
Single Team
Expansion happens…
Single Person
Single Team
Expansion happens…
Single Person
Single Team
Expansion happens…
Single Person
Single Team
Expansion happens…
Single Person
Single Team
Expansion happens…
Single Person
Single Team
Expansion happens…
Single Person
Single Team
Expansion happens…
Single Person
Single Team
Expansion happens…
Single Person
Single Team
Expansion happens…
Single Person
Single Team
Expansion happens…
Single Person
Single Team
Expansion happens…
Single Person
Single Team
Expansion happens…
Single Person
Single Team
Expansion happens…
Single Person
Single Team
Expansion happens…
Single Person
Single Team
Expansion happens…
Single Person
Single Team
Mob
How do we evolve?
Single Person
Single Team
Mob
?
How do we evolve?
Single Person
Single Team
Mob
?
How do we evolve?
Single Person
Single Team
Mob
?
How do we evolve?
Single Person
Single Team
Mob
?Functional
Teams
How do we evolve?
Single Person
Single Team
Mob
Functional
Teams
How do we evolve?
Single Person
Single Team
Mob
Functional
Teams
How do we evolve?
Single Person
Single Team
Mob
Functional
Teams
</>
How do we evolve?
Single Person
Single Team
Mob
Functional
Teams
</>
How do we evolve?
Single Person
Single Team
Mob
Functional
Teams
</>
How do we evolve?
Single Person
Single Team
Mob
Functional
Teams
</>
How do we evolve?
Single Person
Single Team
Mob
Functional
Teams
</>

How do we evolve?
Single Person
Single Team
Mob
Functional
Teams
</>

How do we evolve?
Single Person
Single Team
Mob
Functional
Teams
</>

How do we evolve?
Single Person
Single Team
Mob
Functional
Teams
</>

How do we evolve?
Single Person
Single Team
Mob
Functional
Teams
</>

How do we evolve?
Single Person
Single Team
Mob
Functional
Teams
</>

How do we evolve?
Single Person
Single Team
Mob
Functional
Teams
</>

How do we evolve?
Single Person
Single Team
Mob
Functional
Teams
</>

How do we evolve?
Single Person
Single Team
Mob
Functional
Teams
</>

How do we evolve?
Single Person
Single Team
Mob
Functional
Teams
</>

Component
Teams
How do we evolve?
Single Person
Single Team
Mob
Functional
Teams

Component
Teams
How do we evolve?
Single Person
Single Team
Mob
Functional
Teams

Component
Teams
How do we evolve?
Single Person
Single Team
Mob
Functional
Teams

Component
Teams
How do we evolve?
Single Person
Single Team
Mob
Functional
Teams

Component
Teams
How do we evolve?
Single Person
Single Team
Mob
Functional
Teams
Component
Teams
How do we evolve?
Single Person
Single Team
Mob
Functional
Teams
Component
Teams
How do we evolve?
Single Person
Single Team
Mob
Functional
Teams
Component
Teams
How do we evolve?
Single Person
Single Team
Mob
Functional
Teams
Web
Component
Teams
How do we evolve?
Single Person
Single Team
Mob
Functional
Teams
Web
Component
Teams
How do we evolve?
Single Person
Single Team
Mob
Functional
Teams
Web
Component
Teams
How do we evolve?
Single Person
Single Team
Mob
Functional
Teams
Web
Component
Teams
How do we evolve?
Single Person
Single Team
Mob
Functional
Teams
Web
Component
Teams
Dependencies
Web
Dependencies
Web
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Web
30
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“Feature” Teams
Single Person
Single Team
Mob
Functional
Teams
Web
Component
Teams
“Feature” Teams
Single Person
Single Team
Mob
Functional
Teams
Component
Teams
“Feature” Teams
Single Person
Single Team
Mob
Functional
Teams
Component
Teams
“Feature” Teams
Single Person
Single Team
Mob
Functional
Teams
Component
Teams
“Feature” Teams
Single Person
Single Team
Mob
Functional
Teams
Component
Teams
“Feature” Teams
Single Person
Single Team
Mob
Functional
Teams
Component
Teams
“Feature” Teams
Single Person
Single Team
Mob
Functional
Teams
Component
Teams
“Feature” Teams
Single Person
Single Team
Mob
Functional
Teams
Component
Teams
“Feature” Teams
Single Person
Single Team
Mob
Functional
Teams
Component
Teams
Feature
Teams
“Feature” Teams
Single Person
Single Team
Mob
Functional
Teams
Component
Teams
Feature
Teams
</> 
“Feature” Teams
Single Person
Single Team
Mob
Functional
Teams
Component
Teams
Feature
Teams
</>  </> 
“Feature” Teams
Single Person
Single Team
Mob
Functional
Teams
Component
Teams
Feature
Teams
</>

</>  </> 
“Feature” Teams
Single Person
Single Team
Mob
Functional
Teams
Component
Teams
Feature
Teams
</>

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“Feature” Teams
Single Person
Single Team
Mob
Functional
Teams
Component
Teams
Feature
Teams
</>

</>  </> 
</>  </> 
“Feature” Teams
Single Person
Single Team
Mob
Functional
Teams
Component
Teams
Feature
Teams
</>

</>

</>  </> 
</>  </> 
“Feature” Teams
Single Person
Single Team
Mob
Functional
Teams
Component
Teams
Feature
Teams
</>

</>

</>  </> 
</>  </> 
“Feature” Teams
Single Person
Single Team
Mob
Functional
Teams
Component
Teams
Feature
Teams
</>

</>

</>  </> 
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“Feature” Teams
Single Person
Single Team
Mob
Functional
Teams
Component
Teams
Feature
Teams
</>

</>

</>  </> 
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“Feature” Teams
Single Person
Single Team
Mob
Functional
Teams
Component
Teams
Feature
Teams
</>

</>

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“Feature” Teams
Single Person
Single Team
Mob
Functional
Teams
Component
Teams
Feature
Teams
</>

</>

</>  </> 
</>  </> 
“Feature” Teams
Single Person
Single Team
Mob
Functional
Teams
Component
Teams
Feature
Teams
</>

</>

</>  </> 
</>  </> 
Encapsulation
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</> 
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Encapsulation
</> 
Encapsulation
</> 
Encapsulation
</> 
T-Shaped Skills
T-Shaped Skills
T-Shaped Skills
T-Shaped Skills
T-Shaped Skills
T-Shaped Skills
T-Shaped Skills
T-Shaped Skills
T-Shaped Skills
T-Shaped Skills
T-Shaped Skills
T-Shaped Skills
Web
T-Shaped Skills
Web
T-Shaped Skills
Web
T-Shaped Skills
Web
T-Shaped Skills
Web
T-Shaped Skills
T-Shaped Skills
Web
T-Shaped Skills
Web
T-Shaped Skills
Web
T-Shaped Skills
Web
T-Shaped Skills
Web
T-Shaped Skills
T-Shaped Skills
Web
T-Shaped Skills
Web
T-Shaped Skills
Web
T-Shaped Skills
Web
T-Shaped Skills
Web
T-Shaped Skills
T-Shaped Skills
Web
T-Shaped Skills
Web
T-Shaped Skills
Web
T-Shaped Skills
Web
T-Shaped Skills
Web
T-Shaped Skills
Web
T-Shaped Skills
Web
T-Shaped Skills
Web
T-Shaped Skills
Web
T-Shaped Skills
Web
T-Shaped Skills
Web
T-Shaped Skills
Web
T-Shaped Skills
Web
T-Shaped Skills
Web
T-Shaped Skills
Web
T-Shaped Skills
Web
T-Shaped Skills
Web
T-Shaped Skills
T-Shaped Skills
Web
Web
Web
Instincts Get in the Way…
Single Person
Single Team
Mob
Functional
Teams
Component
Teams
Feature
Teams
</>

</>

</>  </> 
</>  </> 
Instincts Get in the Way…
Single Person
Single Team
Mob
Functional
Teams
Component
Teams
Feature
Teams
</>

</>

</> 
</>  </> 
Instincts Get in the Way…
Single Person
Single Team
Mob
Functional
Teams
Component
Teams
Feature
Teams
</>

</>

Search
</> 
</>  </> 
Instincts Get in the Way…
Single Person
Single Team
Mob
Functional
Teams
Component
Teams
Feature
Teams
</>

</>

Search
</>  </> 
Instincts Get in the Way…
Single Person
Single Team
Mob
Functional
Teams
Component
Teams
Feature
Teams
</>

</>

Search Digital Content
</>  </> 
Instincts Get in the Way…
Single Person
Single Team
Mob
Functional
Teams
Component
Teams
Feature
Teams
</>

Search Digital Content
</>  </> 
Instincts Get in the Way…
Single Person
Single Team
Mob
Functional
Teams
Component
Teams
Feature
Teams
Cart </>

Search Digital Content
</>  </> 
Instincts Get in the Way…
Single Person
Single Team
Mob
Functional
Teams
Component
Teams
Feature
Teams
Cart
Search Digital Content
</>  </> 
Instincts Get in the Way…
Single Person
Single Team
Mob
Functional
Teams
Component
Teams
Feature
Teams
Cart
Pay-
ments
Search Digital Content
</>  </> 
Instincts Get in the Way…
Single Person
Single Team
Mob
Functional
Teams
Component
Teams
Feature
Teams
Cart
Pay-
ments
Search Digital Content
</> 
Instincts Get in the Way…
Single Person
Single Team
Mob
Functional
Teams
Component
Teams
Feature
Teams
Cart
Pay-
ments
Search Digital Content
Recommendations
</> 
Instincts Get in the Way…
Single Person
Single Team
Mob
Functional
Teams
Component
Teams
Feature
Teams
Cart
Pay-
ments
Search Digital Content
Recommendations
Instincts Get in the Way…
Single Person
Single Team
Mob
Functional
Teams
Component
Teams
Feature
Teams
Cart
Pay-
ments
Search Digital Content
Recommendations Admin Console
Instincts Get in the Way…
Single Person
Single Team
Mob
Functional
Teams
Component
Teams
Feature
Teams
Cart
Pay-
ments
Search Digital Content
Recommendations Admin Console
Instincts Get in the Way…
Single Person
Single Team
Mob
Functional
Teams
Component
Teams
Feature
Teams
Cart
Pay-
ments
Search Digital Content
Recommendations Admin Console
Instincts Get in the Way…
Single Person
Single Team
Mob
Functional
Teams
Component
Teams
Feature
Teams
Cart
Pay-
ments
Search Digital Content
Recommendations Admin Console
Instincts Get in the Way…
Single Person
Single Team
Mob
Functional
Teams
Component
Teams
Feature
Teams
Cart
Pay-
ments
Search Digital Content
Recommendations Admin Console
Instincts Get in the Way…
Single Person
Single Team
Mob
Functional
Teams
Component
Teams
Feature
Teams
Cart
Pay-
ments
Search Digital Content
Recommendations Admin Console
Instincts Get in the Way…
Single Person
Single Team
Mob
Functional
Teams
Component
Teams
Feature
Teams
Cart
Pay-
ments
Search Digital Content
Recommendations Admin Console
Instincts Get in the Way…
Single Person
Single Team
Mob
Functional
Teams
Component
Teams
Feature
Teams
Cart
Pay-
ments
Search Digital Content
Recommendations Admin Console
Instincts Get in the Way…
Single Person
Single Team
Mob
Functional
Teams
Component
Teams
Feature
Teams
Cart
Pay-
ments
Search Digital Content
Recommendations Admin Console
Instincts Get in the Way…
Single Person
Single Team
Mob
Functional
Teams
Component
Teams
Feature
Teams
Cart
Pay-
ments
Search Digital Content
Recommendations Admin Console
Instincts Get in the Way…
Single Person
Single Team
Mob
Functional
Teams
Component
Teams
Feature
Teams
Cart
Pay-
ments
Search Digital Content
Recommendations Admin Console
Instincts Get in the Way…
Single Person
Single Team
Mob
Functional
Teams
Component
Teams
Feature
Teams
Cart
Pay-
ments
Search Digital Content
Recommendations Admin Console
Instincts Get in the Way…
Single Person
Single Team
Mob
Functional
Teams
Component
Teams
Feature
Teams
Cart
Pay-
ments
Search Digital Content
Recommendations Admin Console
Instincts Get in the Way…
Single Person
Single Team
Mob
Functional
Teams
Component
Teams
Feature
Teams
Cart
Pay-
ments
Search Digital Content
Recommendations Admin Console
Instincts Get in the Way…
Single Person
Single Team
Mob
Functional
Teams
Component
Teams
Feature
Teams
Cart
Pay-
ments
Search Digital Content
Recommendations Admin Console
Instincts Get in the Way…
Single Person
Single Team
Mob
Functional
Teams
Component
Teams
Feature
Teams
Cart
Pay-
ments
Search Digital Content
Recommendations Admin Console
Instincts Get in the Way…
Single Person
Single Team
Mob
Functional
Teams
Component
Teams
Cart
Pay-
ments
Search Digital Content
Recommendations Admin Console
Instincts Get in the Way…
Single Person
Single Team
Mob
Functional
Teams
Component
Teams
Cart
Pay-
ments
Search Digital Content
Recommendations Admin Console
Categorized Feature
Teams
Where did we go wrong?
Single Person
Single Team
Mob
Functional
Teams
Component
Teams
Categorized Feature
Teams
Where did we go wrong?
Single Person
Single Team
Mob
Functional
Teams
Component
Teams
Categorized Feature
Teams
Let’s take a trip…
Let’s take a trip…
We need some groceries.
We need some groceries…
Check out
We need some groceries…
Check out
We need some groceries…
Check out
We need some groceries…
Check out
We need some groceries…
Check out
We need some groceries…
Check out
We need some groceries…
Check out
We need some groceries…
Check out
We need some groceries…
Check out
Evolution Path
Single Person
Single Team
Mob
Evolution Path
Single Person
Single Team
Mob
Evolution Path
Single Person
Single Team
Mob
Evolution Path
Single Person
Single Team
Mob
Evolution Path
Single Person
Single Team
Mob
Evolution Path
Single Person
Single Team
Mob
Functional
Teams
Let’s try Functional Teams…
Check out
Let’s try Functional Teams…
Checkout
Bagging
Let’s try Functional Teams…
Checkout
Bagging
Let’s try Functional Teams…
Checkout
Bagging
Let’s try Functional Teams…
Checkout
Bagging
Let’s try Functional Teams…
Checkout
Bagging
Let’s try Functional Teams…
Checkout
Bagging
Let’s try Functional Teams…
Checkout
Bagging
Let’s try Functional Teams…
Checkout
Bagging
Let’s try Functional Teams…
Checkout
Bagging
Let’s try Functional Teams…
Checkout
Bagging
Let’s try Functional Teams…
Checkout
Bagging
Let’s try Functional Teams…
Checkout
Bagging
Let’s try Functional Teams…
Checkout
Bagging
Let’s try Functional Teams…
Checkout
Bagging
Let’s try Functional Teams…
Checkout
Bagging
Let’s try Functional Teams…
Checkout
Bagging
Let’s try Functional Teams…
Checkout
Bagging
Evolution Path
Single Person
Single Team
Mob
Functional
Teams
Evolution Path
Single Person
Single Team
Mob
Functional
Teams
Evolution Path
Single Person
Single Team
Mob
Functional
Teams
Evolution Path
Single Person
Single Team
Mob
Functional
Teams
Component
Teams
Let’s try Component Teams…
Let’s try Component Teams…
Dry Goods
Let’s try Component Teams…
Frozen
Dry Goods
Let’s try Component Teams…
Perishable
Frozen
Dry Goods
Let’s try Component Teams…
Perishable
Frozen
Dry Goods
Other
Let’s try Component Teams…
Perishable
Frozen
Dry Goods
Other
Let’s try Component Teams…
Perishable
Frozen
Dry Goods
Other
Let’s try Component Teams…
Perishable
Frozen
Dry Goods
Other
Let’s try Component Teams…
Perishable
Frozen
Dry Goods
Other
Let’s try Component Teams…
Perishable
Frozen
Dry Goods
Other
Let’s try Component Teams…
Perishable
Frozen
Dry Goods
Other
Let’s try Component Teams…
Perishable
Frozen
Dry Goods
Other
Let’s try Component Teams…
Perishable
Frozen
Dry Goods
Other
?
Let’s try Component Teams…
Perishable
Frozen
Dry Goods
Other
?
?
Let’s try Component Teams…
Perishable
Frozen
Dry Goods
Other
?
?
?
Let’s try Component Teams…
Perishable
Frozen
Dry Goods
Other
?
?
?
?
Let’s try Component Teams…
Perishable
Frozen
Dry Goods
Other
?
?
?
?
?
Let’s try Component Teams…
Perishable
Frozen
Dry Goods
Other
?
?
?
?
?
?
Let’s try Component Teams…
Perishable
Frozen
Dry Goods
Other
?
?
?
?
?
?
?
Let’s try Component Teams…
Perishable
Frozen
Dry Goods
Other
?
?
?
?
?
?
?
Let’s try Component Teams…
Perishable
Frozen
Dry Goods
Other
?
?
?
?
?
?
?
Let’s try Component Teams…
Perishable
Frozen
Dry Goods
Other
RequirementsGathering
?
?
?
?
?
?
?
Let’s try Component Teams…
Perishable
Frozen
Dry Goods
Other
RequirementsGathering
ProgramManagement
?
?
?
?
?
?
?
Let’s try Component Teams…
Perishable
Frozen
Dry Goods
Other
RequirementsGathering
ProgramManagement
?
?
?
?
?
?
?
Let’s try Component Teams…
Perishable
Frozen
Dry Goods
Other
RequirementsGathering
ProgramManagement
?
?
?
?
?
?
?
“We need a framework,
or industry standard, or best practices!”
Let’s try Component Teams…
Perishable
Frozen
Dry Goods
Other
RequirementsGathering
ProgramManagement
?
?
?
?
?
?
?
“We need a framework,
or industry standard, or best practices!”
Let’s try Component Teams…
Grains
Dairy
Meats
Produce
RequirementsGathering
ProgramManagement
Evolution Path
Single Person
Single Team
Mob
Functional
Teams
Component
Teams
Evolution Path
Single Person
Single Team
Mob
Functional
Teams
Component
Teams
Evolution Path
Single Person
Single Team
Mob
Functional
Teams
Component
Teams
Evolution Path
Single Person
Single Team
Mob
Functional
Teams
Component
Teams
Meal
Teams
People want whole meals!
Grains
Dairy
Meats
Produce
RequirementsGathering
ProgramManagement
People want whole meals!
Grains
Dairy
Meats
Produce
RequirementsGathering
ProgramManagement
Breakfast
People want whole meals!
Grains
Dairy
Meats
Produce
RequirementsGathering
ProgramManagement
Breakfast
Lunch
People want whole meals!
Grains
Dairy
Meats
Produce
RequirementsGathering
ProgramManagement
Breakfast
Lunch
Dinner
People want whole meals!
Grains
Dairy
Meats
Produce
RequirementsGathering
ProgramManagement
Breakfast
Lunch
Dinner
Snacks
What’s the answer?
Single Person
Single Team
Mob
Functional
Teams
Component
Teams
Meal
Teams
What’s the answer?
Single Person
Single Team
Mob
Functional
Teams
Component
Teams
Meal
Teams
What’s the answer?
What’s the answer?
Single Person
Single Team
Mob
Functional
Teams
Component
Teams
Meal
Teams
What’s the answer?
What do we want?Single Person
Single Team
Mob
Functional
Teams
Component
Teams
Meal
Teams
What’s the answer?
What do we want?
• A “one-stop shop” – a
single Point of Service –
for our customers.
Single Person
Single Team
Mob
Functional
Teams
Component
Teams
Meal
Teams
What’s the answer?
What do we want?
• A “one-stop shop” – a
single Point of Service –
for our customers.
• Each customer’s wait in
queue to be minimal
Single Person
Single Team
Mob
Functional
Teams
Component
Teams
Meal
Teams
What’s the answer?
What do we want?
• A “one-stop shop” – a
single Point of Service –
for our customers.
• Each customer’s wait in
queue to be minimal
• Each customer to be
serviced as quickly as
possible when they get
to the head of the line.
Single Person
Single Team
Mob
Functional
Teams
Component
Teams
Meal
Teams
What’s the answer?
What do we want?
• A “one-stop shop” – a
single Point of Service –
for our customers.
• Each customer’s wait in
queue to be minimal
• Each customer to be
serviced as quickly as
possible when they get
to the head of the line.
Single Person
Single Team
Mob
Functional
Teams
Component
Teams
Meal
Teams
What’s the answer?
What do we want?
• A “one-stop shop” – a
single Point of Service –
for our customers.
• Each customer’s wait in
queue to be minimal
• Each customer to be
serviced as quickly as
possible when they get
to the head of the line.
Single Person
Single Team
Mob
Functional
Teams
Component
Teams
Meal
Teams
Multiple,
Equivalent Teams
Let’s try this again…
Let’s try this again…
Check out
Let’s try this again…
Check out
Let’s try this again…
Check out
Let’s try this again…
Check out
Let’s try this again…
Check out
Let’s try this again…
Check out
Let’s try this again…
Check out
Let’s try this again…
Check out
Let’s try this again…
Check out
Let’s try this again…
Check out
Check out
Let’s try this again…
Check out
Check out
Check out
Let’s try this again…
Check out
Check out
Check out
• Providing a one-
stop Point of
Service, we’ve
minimized the
processing time
to provide the
service.
Let’s try this again…
Check out
Check out
Check out
• Providing a one-
stop Point of
Service, we’ve
minimized the
processing time
to provide the
service.
Let’s try this again…
Check out
Check out
Check out
• Providing a one-
stop Point of
Service, we’ve
minimized the
processing time
to provide the
service.
• Scaling by
providing
multiple,
equivalent POSs
But…
Check out
Check out
Check out
But…
Check out
Check out
Check out
But…
Check out
Check out
Check out
But…
Check out
Check out
Check out
But…
Check out
Check out
Check out
But…
Check out
Check out
Check out
But…
Check out
Check out
Check out
But…
Check out
Check out
Check out
But…
Check out
Check out
Check out
But…
Check out
Check out
Check out
But…
Check out
Check out
Check out
But…
Check out
Check out
Check out
But…
Check out
Check out
Check out
! !
! !
But…
Check out
Check out
Check out
• We still need to
minimize the
amount of time
spent in queue.
! !
! !
But…
Check out
Check out
Check out
• We still need to
minimize the
amount of time
spent in queue.
• Customers bear
the risk of getting in
the wrong queue.
! !
! !
But…
Check out
Check out
Check out
• We still need to
minimize the
amount of time
spent in queue.
• Customers bear
the risk of getting in
the wrong queue.
• Each POS does
not require its own
queue.
! !
! !
We can do better…
Check out
Check out
Check out
We can do better…
Check out
Check out
Check out
We can do better…
Check out
Check out
Check out
We can do better…
Check out
Check out
Check out
We can do better…
Check out
Check out
Check out
We can do better…
Check out
Check out
Check out
We can do better…
Check out
Check out
Check out
We can do better…
Check out
Check out
Check out
We can do better…
Check out
Check out
Check out
We can do better…
Check out
Check out
Check out
We can do better…
Check out
Check out
Check out
We can do better…
Check out
Check out
Check out
We can do better…
Check out
Check out
Check out
We can do better…
Check out
Check out
Check out • By having a single
queue, we ensure
that every
customer gets
handled by the
next available point
of service – thus
minimizing average
time in queue.
We can do better…
Check out
Check out
Check out • By having a single
queue, we ensure
that every
customer gets
handled by the
next available point
of service – thus
minimizing average
time in queue.
Hang on a minute…!
Check out
Check out
Check Out
Hang on a minute…!
Check out
Check out
Check Out
Hang on a minute…!
Check out
Check out
Check Out< 10 Items
Hang on a minute…!
Check out
Check out
Check Out
• The Points of Service are
still equivalent.
< 10 Items
Hang on a minute…!
Check out
Check out
Check Out
• The Points of Service are
still equivalent.
• We’ve made a business
decision about certain
classes of customers or
requests.
< 10 Items
Hang on a minute…!
Check out
Check out
Check Out
• The Points of Service are
still equivalent.
• We’ve made a business
decision about certain
classes of customers or
requests.
• Classes of Service are a
Prioritization mechanism.
< 10 Items
Hang on a minute…!
Check out
Check out
Check Out
• The Points of Service are
still equivalent.
• We’ve made a business
decision about certain
classes of customers or
requests.
• Classes of Service are a
Prioritization mechanism.
• Teams can be re-allocated
extremely easily between
Classes of Service.
< 10 Items
Back to Software!
What have we learned?
1. Dependencies are evil; eliminate as many as
possible.
What have we learned?
1. Dependencies are evil; eliminate as many as
possible.
2. Encapsulate the rest into a single Point of
Service – forming a “one-stop shop” for the
customer.
What have we learned?
1. Dependencies are evil; eliminate as many as
possible.
2. Encapsulate the rest into a single Point of
Service – forming a “one-stop shop” for the
customer.
3. Scale by replicating equivalent Points of
Service.
What have we learned?
1. Dependencies are evil; eliminate as many as
possible.
2. Encapsulate the rest into a single Point of
Service – forming a “one-stop shop” for the
customer.
3. Scale by replicating equivalent Points of
Service.
4. Minimize customers’ risk of delay by having a
single Queue for the multiple Points of Service.
What have we learned?
1. Dependencies are evil; eliminate as many as
possible.
2. Encapsulate the rest into a single Point of
Service – forming a “one-stop shop” for the
customer.
3. Scale by replicating equivalent Points of
Service.
4. Minimize customers’ risk of delay by having a
single Queue for the multiple Points of Service.
5. Classes of Service are OK – in fact, they’re
great.
What have we learned?
But What Does it
Look Like?
One-Stop Teams
Web
</> 
Multiple, Equivalent Teams
</> 
Team A
</> 
Team B
</> 
Team C
</> 
Team D
Single Product Backlog
</> 
Team A
</> 
Team B
</> 
Team C
</> 
Team D
Product Backlog
1. User Story 1
2. User Story 2
3. User Story 3
4. User Story 4
5. User Story 5
6. User Story 6
7. User Story 7
8. User Story 8
9. User Story 9
10.User Story 10
11.User Story 11
12.User Story 12
13.Epic A
…
Classes of Service
</> 
Team A
</> 
Team B
</> 
Team C
</> 
Team D
Product Backlog
--Urgent--
1. User Story 1
2. User Story 2
--Standard--
3. User Story 3
4. User Story 4
5. User Story 5
6. User Story 6
7. User Story 7
8. User Story 8
9. User Story 9
10.User Story 10
11.User Story 11
12.User Story 12
13.Epic A
…
Yeah, but…
• “This will be chaos!”
Yeah, but…
• “This will be chaos!”
• You’ll almost never be in a situation to
have every single skill set on every single
team.
Yeah, but…
• “This will be chaos!”
• You’ll almost never be in a situation to
have every single skill set on every single
team.
• How do the multiple teams coordinate?
Yeah, but…
• “This will be chaos!”
• You’ll almost never be in a situation to
have every single skill set on every single
team.
• How do the multiple teams coordinate?
• Who grooms?
Yeah, but…
• “This will be chaos!”
• You’ll almost never be in a situation to
have every single skill set on every single
team.
• How do the multiple teams coordinate?
• Who grooms?
• Who sizes?
Yeah, but…
• “This will be chaos!”
• You’ll almost never be in a situation to
have every single skill set on every single
team.
• How do the multiple teams coordinate?
• Who grooms?
• Who sizes?
• How do we inspect and adapt?
Yeah, but…
“This will be chaos!”
“This will be chaos!”
Branching
“This will be chaos!”
Branching
“This will be chaos!”
Branching
“This will be chaos!”
Technical Debt
Branching
“This will be chaos!”
Technical Debt
Branching
“This will be chaos!”
Technical Debt
Branching
“This will be chaos!”
</> 
Team A
</> 
Team B
</> 
Team C
</> 
Team D
“This will be chaos!”
</> 
Team A
</> 
Team B
</> 
Team C
</> 
Team D
“This will be chaos!”
</> 
Team A
</> 
Team B
</> 
Team C
</> 
Team D
“This will be chaos!”
</> 
Team A
</> 
Team B
</> 
Team C
</> 
Team D
“This will be chaos!”
</> 
Team A
</> 
Team B
</> 
Team C
</> 
Team D
“This will be chaos!”
</> 
Team A
</> 
Team B
</> 
Team C
</> 
Team D
“This will be chaos!”
</> 
Team A
</> 
Team B
</> 
Team C
</> 
Team D
“This will be chaos!”
</> 
Team A
</> 
Team B
</> 
Team C
</> 
Team D
“This will be chaos!”
</> 
Team A
</> 
Team B
</> 
Team C
</> 
Team D
“This will be chaos!”
</> 
Team A
</> 
Team B
</> 
Team C
</> 
Team D
“This will be chaos!”
</> 
Team A
</> 
Team B
</> 
Team C
</> 
Team D
“This will be chaos!”
</> 
Team A
</> 
Team B
</> 
Team C
</> 
Team D
“This will be chaos!”
</> 
Team A
</> 
Team B
</> 
Team C
</> 
Team D
“This will be chaos!”
</> 
Team A
</> 
Team B
</> 
Team C
</> 
Team D
“This will be chaos!”
</> 
Team A
</> 
Team B
</> 
Team C
</> 
Team D
“This will be chaos!”
</> 
Team A
</> 
Team B
</> 
Team C
</> 
Team D
“This will be chaos!”
</> 
Team A
</> 
Team B
</> 
Team C
</> 
Team D
“This will be chaos!”
</> 
Team A
</> 
Team B
</> 
Team C
</> 
Team D
“This will be chaos!”
</> 
Team A
</> 
Team B
</> 
Team C
</> 
Team D
“This will be chaos!”
</> 
Team A
</> 
Team B
</> 
Team C
</> 
Team D
“This will be chaos!”
</> 
Team A
</> 
Team B
</> 
Team C
</> 
Team D
“This will be chaos!”
</> 
Team A
</> 
Team B
</> 
Team C
</> 
Team D
“This will be chaos!”
</> 
Team A
</> 
Team B
</> 
Team C
</> 
Team D
“This will be chaos!”
</> 
Team A
</> 
Team B
</> 
Team C
</> 
Team D
“This will be chaos!”
</> 
Team A
</> 
Team B
</> 
Team C
</> 
Team D
“This will be chaos!”
</> 
Team A
</> 
Team B
</> 
Team C
</> 
Team D
“This will be chaos!”
</> 
Team A
</> 
Team B
</> 
Team C
</> 
Team D
“This will be chaos!”
</> 
Team A
</> 
Team B
</> 
Team C
</> 
Team D
“This will be chaos!”
</> 
Team A
</> 
Team B
</> 
Team C
</> 
Team D
“This will be chaos!”
</> 
Team A
</> 
Team B
</> 
Team C
</> 
Team D
“This will be chaos!”
</> 
Team A
</> 
Team B
</> 
Team C
</> 
Team D
“This will be chaos!”
</> 
Team A
</> 
Team B
</> 
Team C
</> 
Team D
Database Community of Practice
“This will be chaos!”
</> 
Team A
</> 
Team B
</> 
Team C
</> 
Team D
</> 
System / Function Guardians
Distinct from the teams
“This will be chaos!”
</> 
Team A
</> 
Team B
</> 
Team C
</> 
Team D
</>

System / Function Guardians
embedded on the teams
“This will be chaos!”
</> 
Team A
</> 
Team B
</> 
Team C
</> 
Team D
Skill Sets for Every Team…
</> 
Team A
</> 
Team B
</> 
Team C
</> 
Team D
</>

Travelers
aka Internal Consultants
Skill Sets for Every Team…
</> 
Team A
</> 
Team B
</> 
Team C
</> 
Team D
</>

Travelers
aka Internal Consultants
100% dedicated to a team
Skill Sets for Every Team…
</> 
Team A
</> 
Team B
</> 
Team C
</> 
Team D
</>

Travelers
aka Internal Consultants
100% dedicated to a team
temporarily
Coordination
Coordination
OverallBacklogRefinement
Team
Reps
Team
Reps
Team
Reps
PO
Coordination
Coordination
Coordination
Coordination
Coordination
Backlog
Refinement
BacklogRefinement
Team
Team
Team
Coordination
Coordination
Coordination
Coordination
Coordination
SprintPlanning1
Team
Reps
Team
Reps
Team
Reps
PO
Coordination
Coordination
Coordination
Coordination
Coordination
Sprint
PlanningII
SprintPlanningII
Team
Team
Team
Coordination
Coordination
Coordination
Coordination
Coordination
Sprint
Team
Sprint
Team
Sprint
Team
Coordination
Coordination
Coordination
Coordination
Coordination
Retro
Team
Retro
Team
Retro
Team
Coordination
Coordination
Coordination
Coordination
Coordination
OverallRetro
Team
Reps
Team
Reps
Team
Reps
PO
Coordination
OverallBacklogRefinement
Team
Reps
Team
Reps
Team
Reps
PO
OverallRetro
Team
Reps
Team
Reps
Team
Reps
PO
Coordination
OverallBacklogRefinement
Team
Reps
Team
Reps
Team
Reps
PO
OverallRetro
Team
Reps
Team
Reps
Team
Reps
PO
Coordination
OverallBacklogRefinement
Team
Reps
Team
Reps
Team
Reps
PO
OverallRetro
Team
Reps
Team
Reps
Team
Reps
PO
Coordination
OverallBacklogRefinement
Team
Reps
Team
Reps
Team
Reps
PO
OverallRetro
Team
Reps
Team
Reps
Team
Reps
PO
Coordination
Backlog
Refinement
BacklogRefinement
Team
Team
Team
OverallBacklogRefinement
Team
Reps
Team
Reps
Team
Reps
PO
OverallRetro
Team
Reps
Team
Reps
Team
Reps
PO
Coordination
Backlog
Refinement
BacklogRefinement
Team
Team
Team
OverallBacklogRefinement
Team
Reps
Team
Reps
Team
Reps
PO
OverallRetro
Team
Reps
Team
Reps
Team
Reps
PO
Coordination
Backlog
Refinement
BacklogRefinement
Team
Team
Team
OverallBacklogRefinement
Team
Reps
Team
Reps
Team
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PO
OverallRetro
Team
Reps
Team
Reps
Team
Reps
PO
Coordination
Backlog
Refinement
BacklogRefinement
Team
Team
Team
OverallBacklogRefinement
Team
Reps
Team
Reps
Team
Reps
PO
OverallRetro
Team
Reps
Team
Reps
Team
Reps
PO
Coordination
Backlog
Refinement
BacklogRefinement
Team
Team
Team
SprintPlanning1
Team
Reps
Team
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Team
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PO
OverallBacklogRefinement
Team
Reps
Team
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Team
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PO
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Team
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Team
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Team
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PO
Coordination
Backlog
Refinement
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Team
Team
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SprintPlanning1
Team
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Team
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Team
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PO
OverallBacklogRefinement
Team
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Team
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Team
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PO
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Team
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Team
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Team
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PO
Coordination
Backlog
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Team
Team
Team
SprintPlanning1
Team
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Team
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Team
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PO
OverallBacklogRefinement
Team
Reps
Team
Reps
Team
Reps
PO
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Team
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Team
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Team
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PO
Coordination
Backlog
Refinement
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Team
Team
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SprintPlanning1
Team
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Team
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OverallBacklogRefinement
Team
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Team
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Team
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PO
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Team
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Team
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Team
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PO
Coordination
Backlog
Refinement
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Team
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Team
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Team
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OverallBacklogRefinement
Team
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Team
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Team
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PO
Sprint
PlanningII
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Team
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Team
Reps
Team
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Team
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PO
Coordination
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Refinement
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Team
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SprintPlanning1
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Sprint
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Sprint
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Let’s Wrap Up…
Multi-Team Organizations
• One-Stop teams with T-shaped skills
Multi-Team Organizations
• One-Stop teams with T-shaped skills
• Multiple, equivalent Points of Service
Multi-Team Organizations
• One-Stop teams with T-shaped skills
• Multiple, equivalent Points of Service
• Single Queue
Multi-Team Organizations
• One-Stop teams with T-shaped skills
• Multiple, equivalent Points of Service
• Single Queue
• DevOps
Multi-Team Organizations
• One-Stop teams with T-shaped skills
• Multiple, equivalent Points of Service
• Single Queue
• DevOps
• Communities of Practice, System Guardians,
Travelers
Multi-Team Organizations
• One-Stop teams with T-shaped skills
• Multiple, equivalent Points of Service
• Single Queue
• DevOps
• Communities of Practice, System Guardians,
Travelers
• Lightweight Coordination
Multi-Team Organizations
Principles of Product Development
Flow by Don Reinertsen
Scaling Lean & Agile Development
by Craig Larman and Bos Vodde
Essential Scrum
by Ken Rubin
Resources
ken.furlong@excella.com
http://www.excella.com
http://www.linkedin.com/in/kenfurlong
Ken Furlong
Thank You!

How to Structure Multi Team Organizations