Downloaded 61 times
More Related Content
Similar to HOW TO WIN THE TRUST OF YOUR CUSTOMERS (35 WAYS)
HOW TO WIN THE TRUST OF YOUR CUSTOMERS (35 WAYS)
- 1. HOW TO WIN CUSTOMERTRUST (35 WAYS)
- 2. The Trust factor iskey to sell more and build customer loyalty
- 3. It is alsoessential in closing operations beyond the price
- 4. First, you mustearn the trust and respect of your potential customer, before they become your customer.
- 5. For this, hereyou can find 35 ways to win the trust of your customers
- 6.
- 7. Business relationships arebased on trust. Focus on building a personal relationship with your potential customers before trying to close a sale. 1
- 8. Focus on understandingyour customers and discover their needs, motivations and desires 2
- 9. Don't talk aboutyourself and your product first. The priority are their problems and challenges. To earn their trust, show genuine interest in your customer's success, not your own. 3
- 10. You must bean expert seller and a leader in your sector to build trust. 4 Know the buyer's industry, business problems and how to solve them
- 11. Get referred bysomeone the buyer trusts. Connect with strategic references who can recommend you. 5
- 12. Use testimonials fromsatisfied customers, customers who have bought from you and who claim they would buy from you again. 6
- 13. Listen! The client wantsto feel always heard. Practice active listening 7
- 14. Provide useful advice. Addvalue proactively, give to receive 8
- 15. If they arenot ready to buy today, don't lose interest in them. Add value to the prospect and generate a good experience even if they don't buy today. 9
- 16. Help your clientidentify the real problem, diagnose the impact of solving it and help them make better decisions in the shortest possible time. 10
- 17. Fulfill your promisesand their expectations Be honest, generate realistic expectations, and try to overcome them after closing. 11
- 18. Try to seethings from the point of view of your clients, with empathy. Look through their eyes! 12
- 19. Try to givea superservice, not sell a superproduct. Providing a great service, whether they buy or not, is a way to build trust. 13
- 20. Use persuasive storiesto engage your clients. Their level of attention and commitment increases if the story is related to them. 14
- 21. Do not loweryour prices at first. That not only reduces your value, but also the customer trust 15
- 22. Use the latesttools of social selling, content marketing, lead nurturing, branding, etc., which are means of increasing the trust of the client in our option 16
- 23. Direct your customerthrough your sales process. Don't leave them lost in the middle, waiting for a call, action or not knowing what to do. 17
- 24. Do not tryto manipulate customer behavior. It's about convincing and persuading, not manipulating or imposing 18
- 25. Control your non-verbalcommunication. Avoid unnecessary and negative gestures or an inappropriate tone of voice. And remember to smile! 19
- 26. Make the buyingexperience easy and enjoyable from the beginning. Invest in a good Customer Experience 20
- 27. Reduce the psychologicalcosts and associated insecurities perceived by the client of our product. 21
- 28. Believe in yourselfand your product. Positive attitude builds trust 22
- 29. Availability. Remind them thatyou are available when they need it and make it easy for them to contact you in all possible ways and channels 23
- 30. Be transparent andhonest. Be sincere about what you can do and what you cannot do for the client (No small print!) 24
- 31. Always prepare andplan meetings with your client, without improvising. Research the potential buyer to communicate effectively and gain their trust 25
- 32. Don't use thepressure. Customers do not like to be sold to, and will buy when ready for it. 26
- 33. Look for solutionsadapted to the particular case of your client. Each client must feel unique and special to trust you. 27
- 34. Your words andactions must go in the same direction. Confidence is perfected by our actions, rather than by our words 28
- 35. Avoid mistakes. And ifthey happen, don't hide them, respond to any incident quickly, apologize and solve the problem as soon as possible 29
- 36. Never try tosell something the customer doesn't really need 30
- 37. Show that youunderstand the buyer and try to connect through common interests 31
- 38. Respect the client,their time and their goals. If you don't respect them, you won't be worthy of their trust 32
- 39. Ask questions thatshow interest in their business, not in making a sale. 33
- 40. Remember: Trust isearned over time (You don't usually marry the girl the day you meet her) 34
- 41. Keep learning! 35 Customers andthe market change, you must continually adapt and train yourself to maintain their confidence
- 42.