The document discusses Management by Objectives (MBO), which is a process that sets goals for employees to provide direction and define roles and responsibilities. MBO helps employees understand their duties, leads to satisfied workers who feel indispensable and loyal to the organization. It also ensures effective communication, well-defined hierarchies, and highly motivated employees who are given specific tasks and targets. However, MBO may ignore organizational culture and treat employees simply as machines expected to meet targets. The document also discusses advantages of 360 degree feedback such as improving customer service, making decisions more qualitative, and being more impartial than traditional appraisal systems.