Hugo's Journey - The Future of Learning

David James Clarke IV
Chief Digital Officer, Toolwire

• What skills do employees need
for the future of work?
• How do we implement an agile
framework for content
curation?
• What does the future of
learning look like?
• How do we empower
employees to take control of
their learning?

What skills do learners
need for the future of
work?
Skills
Hard Skills*
1. Cloud Computing
2. Artificial Intelligence
3. Analytical Reasoning
4. People Management
5. UX Design
Soft Skills*
1. Creativity
2. Persuasion
3. Collaboration
4. Adaptability
5. Time Management
2019 Most In-Demand Skills
* Highlighted skills above are featured in Hugo’s Journey case study.1. 2019 Workplace Learning Report, LinkedIn Learning

How do we implement
an agile framework for
content curation?
Content
62% of business leaders agreed they need to move from a
“we create content” to a “we curate content” mindset
in order to deliver timely learning materials relevant to
employees’ needs.1
1. Relearning How We Learn, Cognizant, Center for the Future of Work

What does the future
of learning look like?
Training
Instead of being “controllers” of learning, future
trainers will be “facilitators” and instead of
dictating what employees must learn, learning
systems will guide employees to relevant,
easy-to-access content.1

The future of learning will be not only about content but
also how it’s delivered.
61% of all respondents said they plan to prioritize self-
learning as a key training/teaching approach in the next
five years.1
How do we empower
employees to take
control of their
learning?
Self-Learning

Role: Network Engineer
Experience: 20 years
Goal: Transition to Cloud Architect
Training Path: Enrolled in "Digital
Retooling for Network Engineers”
reskilling program
• Hard Skills: Collaborates with a
Mentor to enhance his digital “Pair
Programming” skills
• Soft Skills: Practices
communication skills using video
practice and assessment

Personal and Social Learning
“New modes of education
delivery will emerge, with
Netflix-style, on-demand digital
assets allowing for anytime,
anywhere self-learning.”1
74%
Of learners want to learn during spare
time at work3
3. 2019 Workplace Learning Report, LinkedIn Learning
220%
Increase in AI-driven personalized
learning platforms in the next five
years2

AI Curation on the Go
“Putting AI into organizational
workflows will enable talent
developers to make on-the-job
training relevant, tailored and
focused for busy modern
learners.”1
63%
Of Millennials say they would like to
learn a new skill but feel they don’t
have time3
73%
Of businesses agree that AI will
fundamentally change training
approaches by personalizing them over
the next five years2

Collaborating with a Mentor
“Learners value the ability to
collaborate with instructors
and/or other learners via
forums, groups, or Q&A session
while taking a course.”1
81%
Of Millennials planning to stay with their
employer for more than five years are
happy with their mentor3
3. Make 2017 the Year to Get Serious about Mentoring, Forbes
72%
Of Millennials value the ability to
collaborate with instructors and/or other
learners via forums, groups, or Q&A
session while taking a course2

Improving Interpersonal Skills
“As the future of work unfolds,
what makes us human is what
will make us employable.”1
89%
Of respondents said that “bad hires”
typically lacked soft skills3
80%
Of business respondents said the
importance of human skills
(communication, problem-solving,
flexibility) will be critical in the future2

The Need for Speed
Speed is the strategic
“multiplier” for the Future of
Learning Equation.
60%
Of businesses plan to undergo an
organizational realignment and change
management program in the next 12 to
24 months to promote learning2
73%
Of companies agreed they will lose
ground to competitors if they don’t
reskill their people1

Networks of Innovation
Partnership ecosystems
increase customer value,
enhance corporate
flexibility/agility, and
accelerate innovation and
digital transformation.
73%
Of businesses and Higher Education
Institutions view collaboration as critical
to successfully managing the
transformative and disruptive impact of
the new machine age1
Deep integration to LMS platforms
50+
Best-of-breed content from content providers
25+
Thank you to Boston University for hosting this Summit
and to Future Workplace for its continuous efforts to
foster ecosystems of innovation.
David James Clarke IV
Chief Digital Officer
Toolwire
dclarke@toolwire.com
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