Image management

Image management

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  Image ManagementRashmiNavaghane
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  You’ve gotta talk!
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  No filter onyour mouth
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  Listen to others,evenif you think they sound crazyAgenda is advisory only – feel free to break inRules for today’s class
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  What is animage?Who defines it?What makes it positive?Define Image
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  Expected AnswersDEFINITION OFIMAGEReputationOthers’ perceptionsMental picturePhysical picture as wellThe trucks in the field – what customers seeTrust – important in a positive imagePerceptionConnotationCustomer-definedOrganizationally defined – self-perceivedHistory – prejudices based on past experience affects imagePhysical appearance – the way you present physically affects imageCan present image positivelyPersuasiveSelective information presentationIMAGE IS WHAT YOU DO, BUT ALSO HOW YOU PRESENT WHAT YOU DO
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  Image is howworld sees you (others perception of you)It obviously matters when people don’t actually know you as a person. ( first impression)Before we start the ‘improvement, enhancement or development’, you need to stop and think hard aboutwhat you would like your image to be.You need to understand the importance of image to you and your careerTherefore you can create or adjust the image you want to the best advantage in both you personal and business life.Managing your Image
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  As a communicationtool– It sends out messages about you– If the FIRST IMPRESSION isn’t right, you don’t get the chance to make a second– Empathy expedites business relationship– You are the corporate image – that is a position ofresponsibility in itselfAs means to achievement– A POSITIVE PRESENT will be treated positively. “halo effect” or ‘Horns effect” – we may assume that someone who complains a lot is also boring, unsociable and weak.– Appearing “successful’ means, that PEOPLE BUY YOU. Youmust be good at what you do. Others therefore wants you.– Attractive people generally get the best out of people andsituation– Climbing the ladder fasterImportance of an Image
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  YOUR APPEARANCEDressing
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  Fit, co-ordinate, accessoriesappropriately
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  Comfortable, feel good
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  Good grooming
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  Nail, hands, hair,skin (make-up), smell, glasses/lenses and teethYOUR PRESENTATIONVoice (pitch, speed, intonation, timing and content)
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  Face and Bodylanguage
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  Manners
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  Etiquette
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  BehaviourEssentials for Imagebuilding
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  Can you picturethe image of successful person ?Decide which adjectives describe your image.They should apply to you tooThink Tank
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  DressingAppropriate for everynormal occasion -Classes, Seminars, Functions, Events ,dinners, party etc.Voice– Academic research proves that 38% of the impression you makefrom the way you sound and only 7% from what you actually say– Pleasant to listen toIn controlSincereConfidentConvincing– Accents and variation– Avoid ‘sounds’ like grunts, clearing one’s throat, anervous cough, ums and ars, grinding teeth etcHow Far is your thinking
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  Non-verbal behaviour– Fromour face (the way we look)• Eye contact – Normal eye contact, not false fixed stare • Smile– Warm, genuine and frequent smile• Facial expressions– Relax– Not winces, frowns pursing lips screwing up eyes,biting lips and clenched jaw.Learn to look happier, less pinched and smile moreResult : YOU ACTUALLY FEEL HAPPIER AND MOREPOSITIVE AND FEEL GOOD OF YOUR SELF
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  From our bodyTheway we move - walk, stand and sit– Walk» an assertive, purposeful person will take longer,slowerand more definite strides» Less confident counterparts may scurry, plod and shuffle– Standing (Posture)» Stand with feet side by side » Keep legs straight but not tense » Breath slowly and evenly» Roll your shoulders back » Lift chin slightly– Sitting» Sit squarely and neatly» Your back should be firmly parallel to the back of the chair» Arm should be folded loosely on your lap» Your leg should be folded or crossed tidily
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  Mannerism, Etiquette andBehaviourGreetings– Your accessibility style» Passive approach / Active approach» Body talk• Handshake• Openness to others– Express immediate situation– Revealing information about yourself • Showing interest– Focus– Listening– responding– Asking questions– Compliment
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  Conversational Dynamics– “Doyou think about how others feel about themselvesafter they speak with you?”– What you say and do impacts the way people feel about themselves– How people feel after interacting with you on a first encounter is especially important, because it will impact how they feel about you, at that moment and perhaps permanently.– IF YOU MAKE OTHER PEOPLE UNDERSTOOD ANDHAPPY, THEY MAY PROJECT THAT GOOD FEELINGONTO YOU AND FEEL POSITVELY ABOUT YOU.
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  – 4 FOCUSIN IMAGE BUILDING :• How you feel about yourself– Confident– Comfortable• How you feel about other person– Base on their respond to you– You evaluate others based on what they say and do– You make quick decision about their personality, howmuch you like them and so on• How other person feels about you– Positively / negatively– Whether the other person smiles and pay attention toyou, laughs at your jokes, and seem engaged.• How the other persons feels about himself /herself– Other person feel proud or insightful when talking to youConclusion