Importance of Communication in Business by Neeraj Bhandari (Surkhet, Nepal)

Importance of Communication in Business by Neeraj Bhandari (Surkhet, Nepal)

• 1.
  IMPORTANCE OF COMMUNICATION INBUSINESS Presented By : Neeraj Bhandari Om P Gupta Miraj Bhattarai Kaushal Adhikari
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  WHAT COMMUNICATION IS?  Activity of conveying information through the exchange of thoughts.  A process by which information is exchanged between individuals through a common system of symbols The basic purpose of communication is to inform, educate and entertain people
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  HOW WE COMMUNICATE? Communication Verbal Written Oral Non-Verbal Formal Informal
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  TYPES OF COMMUNICATION Non-verbal Communication Nonverbal communication is the sending or receiving of wordless messages. Such as  gesture  body language,  posture,  tone of voice or  facial expressions Nonverbal communication is all about the body language of speaker.  Verbal Communication Verbal communication refers to the form of communication which is done by word of mouth and a piece of writing
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  LAW FOR VERBAL COMMUNICATION KISS KeepIt Short and Simple
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  TYPES OF VERBAL COMMUNICATION OralCommunication In oral communication, Spoken words are used Keep in mind : Pitch Volume Speed Clarity of speaking.
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  TYPES OF VERBAL COMMUNICATION WrittenCommunication In written communication, written signs or symbols are used to communicate. A written message may be printed or hand written.  In written communication message can be transmitted via email, letter, report, memo etc.
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  IN FACT… Written Communicationis most common form of communication being used in business. So, it is considered core among business skills.
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  HOW TO STARTA BUSINESS EMAIL Start email by saying, “Dear Sir/Madam” receiver is unknown. OR “Dear Mr.Farhan” receiver is known. OR “Dear Team” receivers are multiple.  Greet the receiver by saying “Good day to you” OR “Hope you be doing fine” OR “I hope all is good at your end”
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  HOW TO CONVEYTHE MESSAGE IN EMAIL  AGAIN KISS – Keep it short and simple. I am sending you this e-mail to inquire if ... “ OR If you are replying to an e-mail, you could start with, "Thank you for your (recent) e-mail. I am sorry for the delay in replying to you, but I am pleased to inform you ... “
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  HOW TO ENDA BUSINESS EMAIL Be polite and try to make a smiling ending, by saying:  I will be waiting for your response ASAP.  Please do let me know by when I can expect to have it.  Do let me know your suggestions in this regard.  I hope to see your response /feedback in next few hours / days.
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  COMMON MISTAKES Not includingthe email thread in your reply. Not using a professional account. ([email protected]) Not replying to all. Cc’ing the world. Rambling. (plz, u, tc,ur) Writing unprofessionally. (I want to inform to you). Creating unnecessary back-and-forth.
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  CONSEQUENCES OF SENDINGAN IMPROPER BUSINESS EMAIL Productivity sapper Poor impressions Lack of Control Falling into the wrong hands Career limiting
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  BAD BUSINESS EMAIL- EXAMPLE
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  BENEFITS OF BUSINESS COMMUNICATION Bestopportunity to make an outstanding first impression. Using powerful words, images and messages, business professionals can craft strong internal relationships. Better interpersonal interactions. Better for conflict management.
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  7C’S OF COMMUNICATION
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  THANK YOU