Downloaded 23 times
More Related Content
Similar to NUS-ISS Learning Day 2016 - Improve IT Project Management and other IT Processes using the Lean Approach
NUS-ISS Learning Day 2016 - Improve IT Project Management and other IT Processes using the Lean Approach
- 1. #ISSlearn IMPROVE IT PROJECTMANAGEMENT AND OTHER IT PROCESSES USING THE LEAN APPROACH 15 Jul 2016 / Chandra 1
- 2. #ISSlearn Lean Definition Lean: Therelentless pursuit of adding value for the customer, waste elimination, and continuous improvement from a standard at the point of activity by everyone, everywhere, everyday! So what is Value Add? If an activity changes our product, is done right the first time, and our customers are willing to pay for it, then it is value-added https://upload.wikimedia.org/wikipedia/commons/9/9e/2014_Toyota_Corolla_%28ZRE172R%29_A scent_sedan_%282014-04-11%29.jpg https://en.wikipedia.org/wiki/Toyota_Motor_Manufacturing_Indiana#/media/File:Toyota_M otor_Manufacturing_Indiana_Front_Entrance.jpg 2
- 3. #ISSlearn Lean Principles 1. Specifythe value from the standpoint of the end customer 2. Identify all the steps in the value stream, eliminating where possible those steps that do not create value. 3. Make the value-creating steps occur in tight sequence so the product will flow smoothly toward the customer. 4. As flow is introduced, let customers pull value from the next upstream activity. 5. Begin the process again and continue until a state of perfection is reached in which perfect value is created with no waste. 3
- 4. #ISSlearn Lean IT Foundation Whatis Lean IT? “Lean IT is the extension of lean manufacturing and services principles to the development and management of information technology products and services. Its goal is to continuously improve the value delivered by IT organizations to their customers and the professionalism of IT people” Lean IT focuses on improving IT people, IT processes and information technology in order to deliver more value to its customers. 4
- 5. #ISSlearn Lean Thinking https://www.youtube.com/watch?v=RxDw0Q_gVt0 An Introductionto Lean Thinking (see video till 8:07 minutes) 5
- 6. #ISSlearn Lean – 7Wastes + 1 Anything that ties up resources to create something customers or stakeholders do not value is waste. 6
- 7. #ISSlearn Lean – SevenWastes Exercise See if you can identify the type of waste demonstrated before the explanation comes up on the video (video will be stopped before each explanation comes up) Lean 7 Waste: Arrange Dining Set for Guest: https://www.youtube.com/watch?v=dLhWoa-TmJY Explanation (start from 1:44 minutes): Lean 7 Waste: Factory Example: https://www.youtube.com/watch?v=PpNmsQm_YSw 7
- 8. #ISSlearn Lean – BallPoint Game Iteration Scores 1 2 3 Rules I will assign all of you as one big team Ball must hand from one person to another until go into counting basket & every one must touch the ball Ball must NOT be thrown (for safety) No ball to your direct left/right neighbour Start Point where inventory basket = End Point where counting basket is located •Time box Iteration = 3 min In between = 2 min 8
- 9. #ISSlearn Lean – BallPoint Game Potential Learning Points Same time, but productivity improved (workflow has been altered) Idea of iteration Power of retrospective – concept of fail fast Importance of shared goals Self-organizing team Face to face communication Pull system maximizes flow – no point throwing balls to someone who isn’t ready to catch them 9
- 10. #ISSlearn Project Management Isa Application of knowledge, skills, tools, and techniques to meet project requirements This includes: Identifying requirements Defining clear and achievable objectives Balancing the competing demands for Scope, Quality, Delivery & Cost Adapting the approach to the concerns and expectations of the various stakeholders 10
- 11. #ISSlearn Waterfall Project –Where is the Waste? Requirement Design Code Test Implement See next few slides for some Examples of Project Waste and Lean solutions. 11
- 12. #ISSlearn 1. Waiting Waste RequirementDesign Code Test Implement 2 months 2 months 4 months 1.5 months 0.5 months Long wait for those working downstream 12
- 13. #ISSlearn 1. Waiting –Analysis and Improvement with Lean Develop Draft Design Review by Peer http://www.dilbert.com/fast/2006-08-03/ Review by Chief Solution Architect Review by Boss Develop Draft Design Review by Peer Review by Chief Solution Architect 1 month 1 week 1 week 2 weeks As-Is To-Be (AFTER Improvement) 1 month 1 week Example 13 Lean Improvements via Value Stream Mapping: • Make Peer and Architect reviews concurrent • Remove Review by Boss as it is non-value add (since this Boss is not a technical expert – process was left over from previous boss who was expert) • Reduced by 3 weeks
- 14. #ISSlearn 2. Defects Waste Therewill always be defects. Any way to reduce them / catch them earlier when easier/cheaper to fix? 14
- 15. #ISSlearn 2. Defects -One Lean Way to Reduce Rework Effort from Defects http://en.wikipedia.org/wiki/File:Test-driven_development.PNG Test-Driven Development – Detect defects early and reduce rework effort Test-Driven Development (create automated test cases first BEFORE coding and then test iteratively while coding) 15
- 16. #ISSlearn Table of Cotents for 6-monthslong project with lots of requirements 3. Overproduction & Inventory & Excess Processing - Requirements (1a) https://www.bportugal.pt/pt-PT/PoliticaMonetaria/Documents/CCBM2_Public_Business_Requirement_Document.pdf http://www.villagesoft.com/images/FastStart_OffPack_ChangReq1.gif Overproduced requirements get superseded and need to be changed before development completed - i.e. REWORK 16
- 17. #ISSlearn 3. Overproduction &Inventory & Excess Processing - Requirements (1b) http://ijcsi.org/papers/IJCSI-9-3-1-170-174.pdf Requirement Changes cause expensive rework. 17
- 18. #ISSlearn 3. Requirements Overproduction& Excess Inventory/Processing – Lean improvement E.g. SCRUM – Produce just enough requirements for each short Sprint development (e.g. 2 week) and no changes allowed during Sprint http://www.youtube.com/w atch?v=XU0llRltyFM Adapted from: http://www.agilenutshell.com/assets/methods/scrum/scrum-overview.png 18 OR split conventional project into short PHASES to reduce requirements overproduction and excess inventory/processing
- 19. #ISSlearn 4. Excess Processing(duplicate documentation) of Requirements Large Overlap in Content for example Requirements Document Test Cases Functional Specs All repeat some parts of the requirements documentation 19
- 20. #ISSlearn 4. Requirements ExcessProcessing (duplicate documentation) – a Lean Solution E.g. Combined Requirements, Functional Specs, Test Cases for SCRUM development OR use requirements/test tool which does similar for conventional projects http://www.its-all-design.com/being-an-agile-business-analyst/ Story ID Story Name As a... (Actor) I can... (Goal) Flow Step When I... (Action) Then... (Acceptance Criterion) Prototyped Agreed PW/MG Agreed TUG Agreed Dev Notes Test Status Defect Defect Priority Defect Status S012 View Widgets List (Enhancements) General User Better understand the widgets list Main 1 Request to view the widgets list (any org type) 2 The column headings indicate what happens when the column content is clicked Y 18/11/09 25/11/09 CMC Pass 3 Column 1 header is "Req No" (previously "Seq No") Y 18/11/09 25/11/09 CMC Pass 4 The widgets are grouped by initiative (with initiative sub- headers and colour coding) Y 23/11/09 25/11/09 CMC Pass 5 A new column "Key Req" indicates whether key widget (including use of icons and/or colour) Y 23/11/09 25/11/09 CMC CMC: Will need to have ALT text for the Icon as well for accessibility Pass 6 For each answered key widget, the Attainment Level column includes a "status" indicator showing whether or not Attainment Level 2 reached Y 23/11/09 25/11/09 CMC CMC: Again also needs ALT text for icon Pass 1) Alt text should read "Attainment Level 2 met/not met for Key Widget". Medium Closed Pass It's showing the cross icon correctly but it's showing the key icon instead of the tick icon Medium Closed 20 Requirements Functional Specs Test Case
- 21. #ISSlearn 21© 2016National University of Singapore. All Rights Reserved Lean Project Management Principles Descriptions 1 Base your management decisions on a long-term philosophy 2 Create continuous process flow to bring problems to the surface 3 Use “Pull” systems to avoid overproduction 4 Level out the workload 5 Build a culture of stopping to fix problems; to get quality right at the first time
- 22. #ISSlearn 22© 2016National University of Singapore. All Rights Reserved Lean Project Management Principles Descriptions 6 Standardized tasks and processes are the foundation for continuous improvement and employee empowerment 7 Use visual control so no problem is hidden 8 Use only reliable, thoroughly tested technology that serves your people and processes 9 Grow leaders who thoroughly understand the work, live the philosophy and teach it to others 10 Develop exceptional people and teams who follow company’s philosophy
- 23. #ISSlearn 23© 2016National University of Singapore. All Rights Reserved Lean Project Management Principles Descriptions 11 Respect your extended network partners and suppliers by challenging them and help them to improve 12 Go and see for yourself to thoroughly understand the situation 13 Make decisions slowly by consensus, thoroughly consider all options; implement decision rapidly 14 Become a learning organization through relentless reflection and continuous improvement
- 24. #ISSlearn 24© 2016National University of Singapore. All Rights Reserved Applying Lean to Project Management Project Initiating Process Project Planning Process Project Executing Process Project Monitoring and Controlling Process Project Closing Process
- 25. #ISSlearn 25© 2016National University of Singapore. All Rights Reserved Benefits of Lean Project Management Empowerment of the right people to take decision at low level Short ways of communication both horizontally (to the ‘Client’ organization) and vertically (escalation and cascading) Standardized processes to ensure everybody uses good practices All elements of governance are fine-tuned to work together Tools are there to support the team
- 26.
- 27. #ISSlearn For Further Information •For related courses: • Lean IT – https://www.iss.nus.edu.sg/ProfessionalCourses/SearchCourse/C ourseDetail/tabid/267/cid/359/cname/nicf-lean-it-foundation- certification/Default.aspx • Others – http://www.iss.nus.edu.sg/ProfessionalCourses/CourseCatalogue. aspx • For other information: • Please refer to: • http://www.iss.nus.edu.sg/ • Or email Chandra at: • [email protected] 27(Total Slides=42) ITSM - Learning Day.pptx © 2015 National University of Singapore. All Rights Reserved