Improving customer service within the supply chain
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Container tracking systems can improve supply chain visibility, security, and customer value. By using technologies like RFID, GPS, and wireless networks, container tracking provides real-time location information that cuts costs, increases efficiency, and ensures reliable delivery of the right products to customers. Focusing on customer value through improved communication and access to shipment data builds good relationships and satisfaction.
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Improving customer service within the supply chain
- 1. IMPROVING CUSTOMER VALUE WITHIN THE SUPPLY CHAIN THE IMPACT OF CONTAINER TRACKING SYSTEMS By Govardhan Rajayogam 1 st of October 2009
- 2. PRESENTATION OUTLINE The Industry Today The Intent of Tracking Containers Container Tracking Systems How Container Tracking Improves the Industry Focusing on Customer Value Final Thoughts
- 5. THE INDUSTRY TODAY Trade has elevated in recent years Increased risk International trade largely dependant on containers Competitive Chains
- 6. THE PURPOSE OF TRACKING CONTAINERS Sharpen the visibility in the supply chain Improve availability of accurate real time information Enhance security Facilitating the collaborative network Supporting the plans Reduces insurance costs Offering value to customers
- 7. CONTAINER TRACKING SYSTEMS Influence of Technology EDI (Electronic Data Interchange) RFID (Radio Frequency Identification) GPS (Global Positioning System) GNSS (Global Navigation Satellites System) Wi-Fi (Wireless Fidelity)
- 8. HOW CONTAINER TRACKING IMPROVES THE INDUSTRY Cuts costs Provides real time information Increased visibility & service reliability Improved Efficiencies Reduces unnecessary emissions to the environment Better Inventory Management Refined security
- 9. TRACKING CONTAINERS FOCUSING ON CUSTOMER VALUE Receiving the right products Better Communication Accessible data Reliable service
- 10. FINAL THOUGHTS Improves the processes/ performance Good Relationships Efficient/ Effective Satisfaction
- 11. THANK YOU ANY QUESTIONS ?