Grow with Inbound Marketing:
Spend 60% Less on Leads for
Customer Acquisition
Kirsten Knipp
Director, Product Evangelism, HubSpot
@kirstenpetra
June 15, 2011
The Bad News
Traditional Marketing Is Hard

        800-555-1234
        Annoying
        Salesperson
The Good News…
       Inbound Marketing:
       Get Found using Google,
       Social Media and Blogs


         Top 5 Web Marketing
           Book on Amazon

         InboundBook.com
The Market Is Here Now
The Great News…




            Source: State of Inbound Marketing 2011
Here‟s Why
Ask yourself …
Am I regularly creating
 remarkable content?
Am I optimizing
     my content for
search and social media?
Am I promoting
my content via all channels,
 including social media?
Am I converting as
   many visitors into
leads and sales as I can?
Am I analyzing the results to
 improve my marketing?
Stop thinking like a
marketer or advertiser.
Start thinking part publisher,
    socializer & scientist.
Get Found
 Convert
Getting Found


 Create


 Optimize


 Promote
Know your Audience
Define your „Persona‟
     • What are their goals and aspirations?
     • What motivates and inspires them?
     • What are their problems/pains/obstacles?
     • How do they consume information (on- and offline)?
     • What/who influences their buying decisions?
     • What's important to them?


19
Draw People Down the Funnel

         SUSPECT: Just Browsing, Attract Me

                PROSPECT: Learning More
                      LEAD: Interested
                           Nurture & Engage




         1) Different depth & value of content at each stage
     2) Different willingness to share personal data at each stage

20
Content for Suspects
     Just Browsing, Attract Me …
     Draw them in with optimized & FREE content

     •   Blog Posts
     •   Short Videos
     •   Fun Testimonials
     •   Any Short Form Content
     •   Other




21
Content for Prospects
     I’m Learning More, Help me Research?
     Give mid-weight content, for the price of „staying in touch‟
     Get an email address …

     •   Tips
     •   Checklists
     •   Curated list of „best blogs‟
     •   Low touch tools (graders)
     •   Contests
     •   Other


22
Content for Leads
     Interested, Help Solve my Problem …
     Remarkable content or offers, in return for details (full form)

     •   eBooks & White Papers
     •   Webinars
     •   30-Minute assessments
     •   Free Trials
     •   Demo Request / RFP
     •   Other



23
Publish Everything
•   Blog
•   Podcast
•   Videos
•   Photos
•   Presentations
•   eBooks
•   Webinars
•   News Releases
Grow Traffic with Remarkable Content

• Blogging Attracts More Visitors




               Source: Data from over 1,500 businesses - http://hub.tm/BlogROI
46% of companies who blog
   have gotten revenue
  because of their blog.
More Content = More Leads & Sales

        • Blog More to Increase Results




                        Source: HubSpot State of Inbound Marketing 2011
Getting Found


 Create


 Optimize


 Promote
Two Sides of Optimization




On-Page           Off-Page
How Google Weighs Optimization


             On
           Page
           (25%)

                     Off
                    Page
                    (75%)



  Off-page optimization is critical
How Do You Get Links?




Create content worth linking to …
Blogging Attracts Inbound Links




             Source: Data from over 1,500 businesses - http://hub.tm/BlogROI
Where is Search Headed?
Where Everyone Else is Going
SEO in 2011 & Beyond




On-Page    Off-Page   Social Graph
UK Social Spend Doubling Annually
Getting Found


 Create


 Optimize


 Promote
Listen & Engage




• Social Media Monitoring …
• Twitter
• Facebook Discussions
• LinkedIn Answers
• What’s relevant in your country or industry?
Build Networks, Share Content of Value
What Gets Shared?

Rarely                          Frequently
Shared                             Shared




• Product info              • New data
• Free trials               • Funny videos
• Software documentation    • Top-notch posts
Content is King Across Channels
“More brands are trying to work out how to drive
their social strategies … research shows the
complementary roles the two sites [Facebook &
YouTube] can take.
Key findings are that brands advertising on
YouTube and Facebook benefit from the attributes
of each, while content is the driving force for
whether users share or ‘like’ a brand.”

           -Bruce Daisley, UK Head of YouTube & Google Display
Content & Social for Every Industry
Make Sharing Easy
How Can Sharing Deliver Leads?
Blog Post
                                                                  Tweet

                                                 Orchestra uses 10 FREE business tools to run our
                                                 business. Check it out: http://bit.ly/8Wrel


                  Joint effort                                Email from
                  discussion                                  Website Form
            We’ll mention you, you mention us             ...we have a free tool, can you mention our
                                                          website and product?...


                 Partner                                      Mention in
                 Links                                        Newsletter
                                                              Unique Hubspot tokenized URL




$                 Web Lead
                  via CTA
     Lead Source: Newsletter via Hubspot Token
                                                              Traffic to
                                                              Orchestra.com

                                                                                Courtesy of
                                                                             HubSpot Customer:
Social Media Drives Sales




                  Source: State of Inbound Marketing 2011
Get Found
 Convert
47
48
Recognize This?




49
Give them Direction
Home Page         Content Pages




     700+ Landing Pages
Keep in Touch with Content & Offers
Help your Sales Team Connect
Get Found
 Convert
Become a Marketing Scientist
Qualitative: Blog & Brand-Social Reach
  Recognition | Industry Websites   Thought Leadership Status




                                       Web 2.0 Penetration



  Recognition | Industry Leaders




                                                     Courtesy of
                                                  HubSpot Customer:
Quantitative: Overall Reach




                          Courtesy of
                       HubSpot Customer:
Measure Sources of Traffic, Leads & Sales




                                 Courtesy of
                              HubSpot Customer:
Invest More in What Works … Inbound
Channels Gaining Importance: 2009 v. 2011
Final Thoughts
(Then Workshop!)
Traditional Sales
Inbound Sales & Marketing
Can You Put the Pieces Together?




                              d.j.k. on flickr
HubSpot Puts the Pieces Together
Workshop:
Let’s Go Inbound …
Developing a Content Plan for Your Funnel

         SUSPECT: Just Browsing, Attract Me

                PROSPECT: Learning More
                      LEAD: Interested
                           Nurture & Engage




         1) Different depth & value of content at each stage
     2) Different willingness to share personal data at each stage

66
Inbound Workshop – Use Handout
 1. Form Group & Pick Company
 2. Develop Persona & Content Strategy
 3. Create Content Idea Backlog
     1. Suspect – think blog topics
     2. Prospect – think checklists, tutorials
     3. Lead – think eBook, assessment, trial

 4. Discuss Next Steps
67
Questions Before
       We Begin?




68
Form Groups & Volunteer or Pick Someone



                   Form Groups &
                    Find or Pick a
                      Volunteer
Additional Resources
• Read “Inbound Marketing” Book
  www.InboundBook.com

• Grade your website:
  www.WebsiteGrader.com

• Try HubSpot for Free:
  www.hubspot.com/free-trial-uk

• Check out more free resources:
  www.HubSpot.com/marketing-hubs
Thank you!
Contact Kirsten Knipp:
•1-888-HubSpot
•www.Twitter.com/kirstenpetra
•www.LinkedIn.com/in/kirstenpetra
•Company: www.HubSpot.com
•Blog: blog.HubSpot.com
•Free Tool: www.WebsiteGrader.com

Inbound Marketing - Get Found by More Customers (Inverness HIE Event)

  • 1.
    Grow with InboundMarketing: Spend 60% Less on Leads for Customer Acquisition Kirsten Knipp Director, Product Evangelism, HubSpot @kirstenpetra June 15, 2011
  • 2.
  • 3.
    Traditional Marketing IsHard 800-555-1234 Annoying Salesperson
  • 4.
    The Good News… Inbound Marketing: Get Found using Google, Social Media and Blogs Top 5 Web Marketing Book on Amazon InboundBook.com
  • 5.
    The Market IsHere Now
  • 6.
    The Great News… Source: State of Inbound Marketing 2011
  • 7.
  • 8.
  • 9.
    Am I regularlycreating remarkable content?
  • 10.
    Am I optimizing my content for search and social media?
  • 11.
    Am I promoting mycontent via all channels, including social media?
  • 12.
    Am I convertingas many visitors into leads and sales as I can?
  • 13.
    Am I analyzingthe results to improve my marketing?
  • 14.
    Stop thinking likea marketer or advertiser.
  • 15.
    Start thinking partpublisher, socializer & scientist.
  • 16.
  • 17.
    Getting Found Create Optimize Promote
  • 18.
  • 19.
    Define your „Persona‟ • What are their goals and aspirations? • What motivates and inspires them? • What are their problems/pains/obstacles? • How do they consume information (on- and offline)? • What/who influences their buying decisions? • What's important to them? 19
  • 20.
    Draw People Downthe Funnel SUSPECT: Just Browsing, Attract Me PROSPECT: Learning More LEAD: Interested Nurture & Engage 1) Different depth & value of content at each stage 2) Different willingness to share personal data at each stage 20
  • 21.
    Content for Suspects Just Browsing, Attract Me … Draw them in with optimized & FREE content • Blog Posts • Short Videos • Fun Testimonials • Any Short Form Content • Other 21
  • 22.
    Content for Prospects I’m Learning More, Help me Research? Give mid-weight content, for the price of „staying in touch‟ Get an email address … • Tips • Checklists • Curated list of „best blogs‟ • Low touch tools (graders) • Contests • Other 22
  • 23.
    Content for Leads Interested, Help Solve my Problem … Remarkable content or offers, in return for details (full form) • eBooks & White Papers • Webinars • 30-Minute assessments • Free Trials • Demo Request / RFP • Other 23
  • 24.
    Publish Everything • Blog • Podcast • Videos • Photos • Presentations • eBooks • Webinars • News Releases
  • 25.
    Grow Traffic withRemarkable Content • Blogging Attracts More Visitors Source: Data from over 1,500 businesses - http://hub.tm/BlogROI
  • 26.
    46% of companieswho blog have gotten revenue because of their blog.
  • 27.
    More Content =More Leads & Sales • Blog More to Increase Results Source: HubSpot State of Inbound Marketing 2011
  • 28.
    Getting Found Create Optimize Promote
  • 29.
    Two Sides ofOptimization On-Page Off-Page
  • 30.
    How Google WeighsOptimization On Page (25%) Off Page (75%) Off-page optimization is critical
  • 31.
    How Do YouGet Links? Create content worth linking to …
  • 32.
    Blogging Attracts InboundLinks Source: Data from over 1,500 businesses - http://hub.tm/BlogROI
  • 33.
  • 34.
  • 35.
    SEO in 2011& Beyond On-Page Off-Page Social Graph
  • 36.
    UK Social SpendDoubling Annually
  • 37.
    Getting Found Create Optimize Promote
  • 38.
    Listen & Engage •Social Media Monitoring … • Twitter • Facebook Discussions • LinkedIn Answers • What’s relevant in your country or industry?
  • 39.
    Build Networks, ShareContent of Value
  • 40.
    What Gets Shared? Rarely Frequently Shared Shared • Product info • New data • Free trials • Funny videos • Software documentation • Top-notch posts
  • 41.
    Content is KingAcross Channels “More brands are trying to work out how to drive their social strategies … research shows the complementary roles the two sites [Facebook & YouTube] can take. Key findings are that brands advertising on YouTube and Facebook benefit from the attributes of each, while content is the driving force for whether users share or ‘like’ a brand.” -Bruce Daisley, UK Head of YouTube & Google Display
  • 42.
    Content & Socialfor Every Industry
  • 43.
  • 44.
    How Can SharingDeliver Leads? Blog Post Tweet Orchestra uses 10 FREE business tools to run our business. Check it out: http://bit.ly/8Wrel Joint effort Email from discussion Website Form We’ll mention you, you mention us ...we have a free tool, can you mention our website and product?... Partner Mention in Links Newsletter Unique Hubspot tokenized URL $ Web Lead via CTA Lead Source: Newsletter via Hubspot Token Traffic to Orchestra.com Courtesy of HubSpot Customer:
  • 45.
    Social Media DrivesSales Source: State of Inbound Marketing 2011
  • 46.
  • 47.
  • 48.
  • 49.
  • 50.
    Give them Direction HomePage Content Pages 700+ Landing Pages
  • 51.
    Keep in Touchwith Content & Offers
  • 52.
    Help your SalesTeam Connect
  • 53.
  • 54.
  • 55.
    Qualitative: Blog &Brand-Social Reach Recognition | Industry Websites Thought Leadership Status Web 2.0 Penetration Recognition | Industry Leaders Courtesy of HubSpot Customer:
  • 56.
    Quantitative: Overall Reach Courtesy of HubSpot Customer:
  • 57.
    Measure Sources ofTraffic, Leads & Sales Courtesy of HubSpot Customer:
  • 58.
    Invest More inWhat Works … Inbound
  • 59.
  • 60.
  • 61.
  • 62.
    Inbound Sales &Marketing
  • 63.
    Can You Putthe Pieces Together? d.j.k. on flickr
  • 64.
    HubSpot Puts thePieces Together
  • 65.
  • 66.
    Developing a ContentPlan for Your Funnel SUSPECT: Just Browsing, Attract Me PROSPECT: Learning More LEAD: Interested Nurture & Engage 1) Different depth & value of content at each stage 2) Different willingness to share personal data at each stage 66
  • 67.
    Inbound Workshop –Use Handout 1. Form Group & Pick Company 2. Develop Persona & Content Strategy 3. Create Content Idea Backlog 1. Suspect – think blog topics 2. Prospect – think checklists, tutorials 3. Lead – think eBook, assessment, trial 4. Discuss Next Steps 67
  • 68.
    Questions Before We Begin? 68
  • 69.
    Form Groups &Volunteer or Pick Someone Form Groups & Find or Pick a Volunteer
  • 70.
    Additional Resources • Read“Inbound Marketing” Book www.InboundBook.com • Grade your website: www.WebsiteGrader.com • Try HubSpot for Free: www.hubspot.com/free-trial-uk • Check out more free resources: www.HubSpot.com/marketing-hubs
  • 71.
    Thank you! Contact KirstenKnipp: •1-888-HubSpot •www.Twitter.com/kirstenpetra •www.LinkedIn.com/in/kirstenpetra •Company: www.HubSpot.com •Blog: blog.HubSpot.com •Free Tool: www.WebsiteGrader.com