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The document discusses the future of banking in India. It notes that competition between banks will increase as more private players enter the market. International banking giants are also establishing operations in India and bringing superior technology. Customers now have a wider selection of banks and products to choose from. Emerging technologies like biometric ATMs, smart cards, and accelerated loan processing will enhance the customer experience and make banking more secure and convenient. A large young population and many underserved rural customers present opportunities for banks to expand their retail customer base.






