Essentials of Tourism Destination Management
Raúl Revuelta, Ph.D.; MHRM; Q&EM




Director of Tourism Studies
Director of Extracurricular Activities
raul.revuelta@ie.edu


Tourism Consultant

Ski Paradise Editor
Ski Paradise is ranked No. 21 worldwide on the Skiing Top 50 in blogrank.
The list tracks close to 20,000 blogs and evaluates them based on 20+ different factors.




Skiinfo Country Manager
But Above All…

I am truly passionate about skiing
and mountains!
Essentials of Tourism Destination Management
                 Ski & Mountain Resorts
                       Seminar’s Learning Resources


1. Radio & TV Podcasts

2. TV Series (Mad Men, South Park, …)

3. Case Studies (from inside & outside the Industry)

4. Workshops

5. Online resources: websites, videos, etc.

6. Articles & Books




                 Essentials of Tourism Destination Management
Essentials of Tourism Destination Management
                             Seminar’s Methodology



1. Lectures

2. Focus Point Discussions

3. Case Analysis

4. Workshops

5. Group Presentations

6. Individual Presentations




                   Essentials of Tourism Destination Management
Let’s Take Off




Essentials of Tourism Destination Management
1. An Introduction to Destination Management

    1.1.- Defining a Tourism Destination

    1.2.- The Basic Elements of the Tourist Destination

    1.3.- Defining Destination Management

    1.4.- Why Does the Destination Have to be “Managed”?

    1.5.- The Customer Journey




                 Essentials of Tourism Destination Management
 Tourism is the world's largest industry.

 Today, the business volume of tourism equals or even surpasses that of oil
exports, food products or automobiles.


 Tourism has experienced continued growth and deepening diversification to
become one of the fastest growing economic sectors in the world.

 This growth goes hand in hand with an increasing diversification and
competition among destinations.




                      Essentials of Tourism Destination Management
Key numbers:


     The contribution of tourism to economic activity worldwide is estimated at some
    5%. Tourism's contribution to employment tends to be slightly higher relatively and is
    estimated in the order of 6-7% of the overall number of jobs worldwide (direct and indirect).


     From 1950 to 2010, international tourism arrivals expanded at an annual rate of 6.2%,
    growing from 25 million to 940 million.


     The income generated by these arrivals grew at an even stronger rate reaching
    around US$ 919 billion (€ 693 billion) in 2010.




Source: UNWTO



                             Essentials of Tourism Destination Management
Key numbers:


     While in 1950 the top 15 destinations absorbed 88% of international arrivals, in 1970 the
    proportion was 75% and 55% in 2010, reflecting the emergence of new destinations, many
    of them in developing countries.


     As growth has been particularly fast in the world's emerging regions, the share in
    international tourist arrivals received by emerging and developing countries has steadily
    risen, from 32% in 1990 to 47% in 2010.


     International tourist arrivals grew by nearly 7% in 2010 to 940 million;




Source: UNWTO



                             Essentials of Tourism Destination Management
Destination management is a subject of growing importance
as destinations compete to provide the highest quality of experience for visitors…




Source: Vail Resorts



                       Essentials of Tourism Destination Management
…and to manage the impacts of tourism on host communities...




             Essentials of Tourism Destination Management
…and environments.




Essentials of Tourism Destination Management
To avoid things like this…




Essentials of Tourism Destination Management
…or this…




Essentials of Tourism Destination Management
Reactions to hosting tourists vary enormously from place to place…




               Essentials of Tourism Destination Management
From lingering resentment towards outsiders…




     Essentials of Tourism Destination Management
To an almost obsessive hunger for visitors…




    Essentials of Tourism Destination Management
Focus Point: Living with Tourists

BBC presenter Ros Atkins looks at attitudes to tourism in Cornwall, England and the Caribbean nations
                             of Trinidad and Tobago and The Bahamas.




                             Essentials of Tourism Destination Management
Focus Point: Living with Tourists

                                                    Cornwall

   Cornwall is a unitary authority and ceremonial county of England, within the United Kingdom. It is
   bordered to the north and west by the Celtic Sea, a part of the Atlantic Ocean, to the south by the
            English Channel, and to the east by the county of Devon, over the River Tamar.
                Cornwall has a population of 537,400, and covers an area of 3,563 km2 .
                             The administrative centre and only city is Truro.




Source: Wikipedia


                              Essentials of Tourism Destination Management
Focus Point: Living with Tourists

                                                 Cornwall

Tourism is estimated to contribute up to 24% of Cornwall's gross domestic product (GDP). Cornwall's
     unique culture, spectacular landscape and mild climate make it a popular tourist destination.
Surrounded on three sides by the English Channel and Celtic Sea, Cornwall has many miles of beaches
     and cliffs; the South West Coast Path follows a complete circuit of both coasts. Other tourist
 attractions include moorland, country gardens, museums, historic and prehistoric sites, and wooded
  valleys. Five million tourists visit Cornwall each year, mostly drawn from within the UK. Visitors to
  Cornwall are served by airports at Newquay and Plymouth. Nightsleeper and daily rail services run
                         between Cornwall, London and other regions of the UK.


                                             Visit Cornwall




Source: Wikipedia



                             Essentials of Tourism Destination Management
Essentials of Tourism Destination Management
Focus Point: Living with Tourists

                                               The Bahamas

 The Bahamas, officially the Commonwealth of the Bahamas, is a nation consisting of 29 islands, 661
      cays, and 2,387 islets (rocks). It is located in the Atlantic Ocean north of Cuba and Hispaniola
(Dominican Republic and Haiti), northwest of the Turks and Caicos Islands, and southeast of the United
  States (nearest to the state of Florida). Its land area is 13,939 km2, with a population of 353,658. Its
                                                capital is Nassau.




Source: Wikipedia



                              Essentials of Tourism Destination Management
Focus Point: Living with Tourists

                                              The Bahamas

   One of the most prosperous countries in the Caribbean region, The Bahamas relies on tourism to
generate most of its economic activity. Tourism as an industry not only accounts for over 60 percent of
 the Bahamian GDP, but provides jobs for more than half the country's workforce. In 2008 4.6 million
                      tourists visited The Bahamas, 85% from the United States.
 After tourism, the next most important economic sector is financial services, accounting for some 15
                                            percent of GDP.




                            Explore The Islands of The Bahamas




Source: Wikipedia



                             Essentials of Tourism Destination Management
Essentials of Tourism Destination Management
Hotel Atlantis a Kerzner International Resorts Property




         Essentials of Tourism Destination Management
Essentials of Tourism Destination Management
Focus Point: Living with Tourists

                                        Trinidad and Tobago
 The Republic of Trinidad and Tobago is an archipelagic state in the southern Caribbean, lying just off
 the coast of northeastern Venezuela and south of Grenada in the Lesser Antilles. It shares maritime
   boundaries with other nations including Barbados to the northeast, Guyana to the southeast, and
                                   Venezuela to the south and west.
  The country covers an area 5,128 square kilometres with a population of 1,227,505 and consists of
  two main islands, Trinidad and Tobago, and numerous smaller landforms. Trinidad is the larger and
    more populous of the main islands, comprising about 94% of the total area and 96% of the total
                                      population of the country.




Source: Wikipedia



                             Essentials of Tourism Destination Management
Focus Point: Living with Tourists

                                       Trinidad and Tobago

Unlike most of the English-speaking Caribbean, Trinidad and Tobago's economy is primarily industrial,
                              with an emphasis on oil and gas (40% GDP).
 Tourism and manufacturing are also important to the local economy (5% GDP). Tourism is a growing
        sector, although not proportionately as important as in many other Caribbean islands.
In 2008 437,279 tourists visited Trinidad and Tobago, 44% from the United States, 12% from Canada,
                                           and 10% from UK.




                                         Trinidad & Tobago




Source: Wikipedia



                            Essentials of Tourism Destination Management
Int. Module: An Introduction to Destination Management

Int. Module: An Introduction to Destination Management

  • 1.
    Essentials of TourismDestination Management
  • 2.
    Raúl Revuelta, Ph.D.;MHRM; Q&EM Director of Tourism Studies Director of Extracurricular Activities [email protected] Tourism Consultant Ski Paradise Editor Ski Paradise is ranked No. 21 worldwide on the Skiing Top 50 in blogrank. The list tracks close to 20,000 blogs and evaluates them based on 20+ different factors. Skiinfo Country Manager
  • 3.
    But Above All… Iam truly passionate about skiing and mountains!
  • 4.
    Essentials of TourismDestination Management Ski & Mountain Resorts Seminar’s Learning Resources 1. Radio & TV Podcasts 2. TV Series (Mad Men, South Park, …) 3. Case Studies (from inside & outside the Industry) 4. Workshops 5. Online resources: websites, videos, etc. 6. Articles & Books Essentials of Tourism Destination Management
  • 5.
    Essentials of TourismDestination Management Seminar’s Methodology 1. Lectures 2. Focus Point Discussions 3. Case Analysis 4. Workshops 5. Group Presentations 6. Individual Presentations Essentials of Tourism Destination Management
  • 6.
    Let’s Take Off Essentialsof Tourism Destination Management
  • 7.
    1. An Introductionto Destination Management 1.1.- Defining a Tourism Destination 1.2.- The Basic Elements of the Tourist Destination 1.3.- Defining Destination Management 1.4.- Why Does the Destination Have to be “Managed”? 1.5.- The Customer Journey Essentials of Tourism Destination Management
  • 8.
     Tourism isthe world's largest industry.  Today, the business volume of tourism equals or even surpasses that of oil exports, food products or automobiles.  Tourism has experienced continued growth and deepening diversification to become one of the fastest growing economic sectors in the world.  This growth goes hand in hand with an increasing diversification and competition among destinations. Essentials of Tourism Destination Management
  • 9.
    Key numbers:  The contribution of tourism to economic activity worldwide is estimated at some 5%. Tourism's contribution to employment tends to be slightly higher relatively and is estimated in the order of 6-7% of the overall number of jobs worldwide (direct and indirect).  From 1950 to 2010, international tourism arrivals expanded at an annual rate of 6.2%, growing from 25 million to 940 million.  The income generated by these arrivals grew at an even stronger rate reaching around US$ 919 billion (€ 693 billion) in 2010. Source: UNWTO Essentials of Tourism Destination Management
  • 10.
    Key numbers:  While in 1950 the top 15 destinations absorbed 88% of international arrivals, in 1970 the proportion was 75% and 55% in 2010, reflecting the emergence of new destinations, many of them in developing countries.  As growth has been particularly fast in the world's emerging regions, the share in international tourist arrivals received by emerging and developing countries has steadily risen, from 32% in 1990 to 47% in 2010.  International tourist arrivals grew by nearly 7% in 2010 to 940 million; Source: UNWTO Essentials of Tourism Destination Management
  • 11.
    Destination management isa subject of growing importance as destinations compete to provide the highest quality of experience for visitors… Source: Vail Resorts Essentials of Tourism Destination Management
  • 12.
    …and to managethe impacts of tourism on host communities... Essentials of Tourism Destination Management
  • 13.
    …and environments. Essentials ofTourism Destination Management
  • 14.
    To avoid thingslike this… Essentials of Tourism Destination Management
  • 15.
    …or this… Essentials ofTourism Destination Management
  • 16.
    Reactions to hostingtourists vary enormously from place to place… Essentials of Tourism Destination Management
  • 17.
    From lingering resentmenttowards outsiders… Essentials of Tourism Destination Management
  • 18.
    To an almostobsessive hunger for visitors… Essentials of Tourism Destination Management
  • 19.
    Focus Point: Livingwith Tourists BBC presenter Ros Atkins looks at attitudes to tourism in Cornwall, England and the Caribbean nations of Trinidad and Tobago and The Bahamas. Essentials of Tourism Destination Management
  • 20.
    Focus Point: Livingwith Tourists Cornwall Cornwall is a unitary authority and ceremonial county of England, within the United Kingdom. It is bordered to the north and west by the Celtic Sea, a part of the Atlantic Ocean, to the south by the English Channel, and to the east by the county of Devon, over the River Tamar. Cornwall has a population of 537,400, and covers an area of 3,563 km2 . The administrative centre and only city is Truro. Source: Wikipedia Essentials of Tourism Destination Management
  • 21.
    Focus Point: Livingwith Tourists Cornwall Tourism is estimated to contribute up to 24% of Cornwall's gross domestic product (GDP). Cornwall's unique culture, spectacular landscape and mild climate make it a popular tourist destination. Surrounded on three sides by the English Channel and Celtic Sea, Cornwall has many miles of beaches and cliffs; the South West Coast Path follows a complete circuit of both coasts. Other tourist attractions include moorland, country gardens, museums, historic and prehistoric sites, and wooded valleys. Five million tourists visit Cornwall each year, mostly drawn from within the UK. Visitors to Cornwall are served by airports at Newquay and Plymouth. Nightsleeper and daily rail services run between Cornwall, London and other regions of the UK. Visit Cornwall Source: Wikipedia Essentials of Tourism Destination Management
  • 22.
    Essentials of TourismDestination Management
  • 23.
    Focus Point: Livingwith Tourists The Bahamas The Bahamas, officially the Commonwealth of the Bahamas, is a nation consisting of 29 islands, 661 cays, and 2,387 islets (rocks). It is located in the Atlantic Ocean north of Cuba and Hispaniola (Dominican Republic and Haiti), northwest of the Turks and Caicos Islands, and southeast of the United States (nearest to the state of Florida). Its land area is 13,939 km2, with a population of 353,658. Its capital is Nassau. Source: Wikipedia Essentials of Tourism Destination Management
  • 24.
    Focus Point: Livingwith Tourists The Bahamas One of the most prosperous countries in the Caribbean region, The Bahamas relies on tourism to generate most of its economic activity. Tourism as an industry not only accounts for over 60 percent of the Bahamian GDP, but provides jobs for more than half the country's workforce. In 2008 4.6 million tourists visited The Bahamas, 85% from the United States. After tourism, the next most important economic sector is financial services, accounting for some 15 percent of GDP. Explore The Islands of The Bahamas Source: Wikipedia Essentials of Tourism Destination Management
  • 25.
    Essentials of TourismDestination Management
  • 26.
    Hotel Atlantis aKerzner International Resorts Property Essentials of Tourism Destination Management
  • 27.
    Essentials of TourismDestination Management
  • 28.
    Focus Point: Livingwith Tourists Trinidad and Tobago The Republic of Trinidad and Tobago is an archipelagic state in the southern Caribbean, lying just off the coast of northeastern Venezuela and south of Grenada in the Lesser Antilles. It shares maritime boundaries with other nations including Barbados to the northeast, Guyana to the southeast, and Venezuela to the south and west. The country covers an area 5,128 square kilometres with a population of 1,227,505 and consists of two main islands, Trinidad and Tobago, and numerous smaller landforms. Trinidad is the larger and more populous of the main islands, comprising about 94% of the total area and 96% of the total population of the country. Source: Wikipedia Essentials of Tourism Destination Management
  • 29.
    Focus Point: Livingwith Tourists Trinidad and Tobago Unlike most of the English-speaking Caribbean, Trinidad and Tobago's economy is primarily industrial, with an emphasis on oil and gas (40% GDP). Tourism and manufacturing are also important to the local economy (5% GDP). Tourism is a growing sector, although not proportionately as important as in many other Caribbean islands. In 2008 437,279 tourists visited Trinidad and Tobago, 44% from the United States, 12% from Canada, and 10% from UK. Trinidad & Tobago Source: Wikipedia Essentials of Tourism Destination Management