Introducing rapid-start enterprise service desk

Introducing rapid-start enterprise service desk

• 1.
  THE RAPID-START ENTERPRISE SERVICE DESK Createand deploy service desks instances in less than 60 seconds
• 2.
  Travel Legal Human resources Finance Facilities Everyenterprise has several service teams that are just like IT
• 3.
  Reference frameworks andstandards like ITIL, COBIT, ISO/ICE 2000 Emphasis on self-service Automated processes and workflows Metrics-driven visibility and insights into operations and customer experience Technology adoption for service management functions But they have differences in service delivery Service management in non-IT teams Service management in IT teams
• 4.
  Because they look likethis
• 5.
  And this leadsto... Lack of standardization of services across different business functions Disjointed end- user experience by dealing with multiple teams and apps Disparate and redundant tools reflecting underlying silos The investments into IT process, tools, and best practices that benefit the IT team not being extended to other teams
• 6.
  But why arethey different? A lot of operational efficiency problems in IT are solved with technology and process automation. Unlike IT, technology adoption doesn't always take the front seat in other business functions Complex, costly, and cumbersome implementations can create another Big Dig situation IT is so busy firefighting that strategic technology projects often take a back seat
• 7.
  What if they weren't?
• 8.
  This means you get... Aconsistent end-user experience across service teams A central portal for end users to raise and track issues IT standards and best practices extended to other service teams Seamless service management with a single tool across the enterprise
• 9.
  Leverage investments inIT to benefit other service management teams Do that quickly and easily without overhead And the best way to get there?
• 10.
  RAPID-START ENTERPRISE SERVICE DESK Built onthe industry-leading, flagship ITSM app ServiceDesk Plus; used by over 100,000 service desks worldwide Introducing the
• 11.
  RAPID-START ENTERPRISE SERVICE DESK The One organization One portal Multiple instances
• 12.
  Create and deployservice desk instances in less than 60 seconds RAPID-START ENTERPRISE SERVICE DESK The
• 13.
  Single enterprise directory Unique servicedesk instances Service automation Built-in catalog and templates Centralized request portal Key features
• 14.
  Single enterprise directory Maintainusers, service desks, authentications, and associations in one place.
• 15.
  Unique service deskinstances Create separate service desk instances for each business function and facilitate organized service delivery using code-free customizations.
• 16.
  Service automation Implement ITSMworkflows to efficiently manage all aspects of the business service life cycle.
• 17.
  Built-in catalog andtemplates Accelerate service management adoption across departments by using prebuilt templates and service catalogs unique to each business unit.
• 18.
  Centralized request portal Showcaseall the services that end users require using a single portal based on each individual's access permissions.
• 19.
  Create and deploya service desk instance in under 60 seconds. Choose between any of the three ServiceDesk Plus editions for each instance and switch between editions as required. Give end users a central portal for multiple service desk instances. Rapid start Flexible Centralized Unique features
• 20.
  Having separate servicedesk instances for IT, facilities and records allows us to track the issues separately while giving us access to the other departments' resources. With the new version of ServiceDesk Plus, we feel like the firm's support and administration departments are working together to provide assistance. I love that it's customizable, easy to use and available at a great price. Beverley Seche, Network Administrator at Stark & Stark, Attorneys at Law.
• 21.
  Thank you me_itsm servicedeskplus www.servicedeskplus.com [email protected]