INTRODUCTION TO COMMUNICATION SKILLS

INTRODUCTION TO COMMUNICATION SKILLS

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  Introduction To Communication Skills
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  ORAL COMMUNICATION • Oralcommunication is the process of expressing information or ideas by word of mouth. Learn more about the types and benefits of oral communication, and find out how you can improve your own oral communication abilities
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  ADVANTAGES • There aremany situations in which it makes sense to choose oral over written communication. Oral communication is more personal and less formal than written communication. If time is limited and a business matter requires quick resolution, it may be best to have a face-to-face or telephone conversation. There is also more flexibility in oral communication; you can discuss different aspects of an issue and make decisions more quickly than you can in writing. Oral communication can be especially effective in addressing conflicts or problems. Talking things over is often the best way to settle disagreements or misunderstandings. Finally, oral communication is a great way to promote employee morale and maintain energy and enthusiasm within a team.
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  DISADVANTAGES • Despite themany benefits of oral communication, there are many times when written communication is more effective.for example, you may want to exchange important information that needs to be documented using written communication
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  Types of oralcommunication • Oral communication is the process of verbally transmitting information and ideas from one individual or group to another. Oral communication can be either Formal or Informal. Examples of informal oral communication include: • Face-to-face conversations • Telephone conversations • Discussions that take place at business meetings • More formal types of oral communication include: • Presentations at business meetings • Classroom lectures • Commencement speech given at a graduation ceremony
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  Written communication skills Writtencommunication is the ability to use written language in a precise and accessible way in order to clearly express oneself to the intended audience. Many professionals spend a large proportion of their time writing so effective written communication is an essential skill.
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  ADVANTAGES • Easy topreserve • Easy presentation of complex matter • Permanent record • Prevention of wastage of time and money • Accurate presentation • Use as a reference • Delegation of authority • Longevity • Effective communication • Proper information
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  DISADVANTAGE • Expensive • Timeconsuming • Useless for illiterate person • Difficult to maintain secrecy • Lack of flexibility • Delay in response • Delay in decision making • Cost in record keeping • Complex words • Lack of direct relation
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  INTRODUCTION OF COMMUNICATION SKILSS LISTENING Listeningis the conscious processing of the auditory stimuli that have been perceived through hearing. Listening differs from obeying. Parents may commonly conflate the two, by telling a disobedient child that he "didn't listen to me"
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  INTRODUCTION TO COMMUNICATION SKILLS SPEAKING Speakingis an interactive process of constructing meaning that involves producing and receiving and processing information . Its form and meaning are dependent on the context in which it occurs, including the participants themselves, their collective experiences, the physical environment, and the purposes for speaking. It is often spontaneous, open- ended, and evolving. However, speech is not always unpredictable. Language functions (or patterns) that tend to recur in certain discourse situations
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