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Making Revolutionary Transformational Change a Reality
Mamie Jones, VP of Product Technology at Intuit, discusses leading a major transformational change effort within the organization over three years. She outlines key ingredients for success including support from leadership, autonomy to make decisions, a fearless HR partner, and competence to drive progress. The transformation focused on updating the product, engaging employees, implementing an agile process, and building a scalable platform. As a result of these efforts, the organization saw major improvements such as new leadership and employees, increased employee satisfaction, an established PMO, and transition to an fully agile organization.
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Making Revolutionary Transformational Change a Reality
- 1. Intuit Confidential andProprietary Do the Nations’ Taxes Mamie Jones, VP of Product Technology April, 2015
- 2. 1 So who hasbeen affected by transformational change?
- 3. 2 So, how wasor is it
- 4. 3 Transformational changeis hard A majority of efforts fail Key ingredients for success
- 5. 4 I was determined notto FAIL
- 6. 5 Evolution Meets Revolution Product Vision& Roadmap Innovation, Speed & Delight People Highly Skilled Highly Engaged Process Predictable, Repeatable Agile Platform Scalable, Reliable Flexible, Secure
- 7. 6 Where we neededto go Superior products that customers LOVE Engaged, skilled and talented team Agile process Solid end to end architecture / infrastructure We Can’t Do That Slow to Market Little to No Innovation Three years ago
- 8. 7 Ingredients for success Support… A boss or partner that is 100% behind you Autonomy… And a safety net to make tough decisions Hiring, financial, technology, process etc. Fearless HR Partner… to help drive necessary change Competence… to demonstrate progress and drive trust Persistence… Good things take time
- 9. 8 So, what doyou do next
- 10. 9 Capture hearts andminds, …. but its easier said than done
- 11. 10 Great talent… Yourteam has achieved greatness & can do it again Make a statement… Help those who can’t make the leap move on Leverage change agents… To accelerate change and influence others Recognize early… You have people who desperately want the change Remember, it’s not easy… But nothing great is easily won. First, recognize some important facts!
- 12. 11 So, here is whatwe did
- 13. 12 Respect thepast Teach skills needed to “change” Leverage your “leapers” Recognize not everyone will! Listen and Learn Talk to everyone Ask the same questions Make it safe Be Genuine Capture quotes/themes
- 14. 13 What we heardin 2012 “I’m stale right now.” “I have implementation fatigue” “We know what we’re doing, but leaders don’t” “Everything is a priority.” “Our cycle time is way too long.” “There is no collaboration or E2E thinking.” “We don’t learn from our mistakes.”
- 15. 14 What we arehearing now “We have passionate and committed people.” “We are working better together.” “The new infusion of talent is awesome.” “:We are constantly improving.” “We have the right focus, on our customers.” “We are starting to drive faster outcomes” “Love the shift!”
- 16. 15 Kick start thejourney Get people out of the office And out of their comfort zone Group teams to tackle issues together Bring Burning Platform to Life Vote on top 3 Issues to tackle Define Next Steps
- 17. 16 People Process Platform
- 18. 17 People Set expectations Make tough decisions early Parachute the right people in Let people shine Listen and adjust often Celebrate, recognize and have fun Let the fun begin!
- 19. 18 Process Set Expectations Make toughdecisions early Adjust Often Celebrate Have Fun Process: Agile Done Right Create Transparency Build a PMO organization Dedicate cross functional teams Listen to the teams’ ideas Provide tools, systems & support Get out of the way!
- 20. 19 Platform and Infrastructure Service Oriented Architecture...component based Standard tools to drive efficiency… Dev, PMO, infrastructure, CI/CD, automation etc. Open APIs… accelerated development for new apps and devices Reduce tech complexity… increased efficiency and productivity … all in service to unleashing INNOVATION
- 21. 20 Nurture change ContinuallyCommunicate & Listen… weekly notes, skip levels, lunches Leadership Development… books, workshops and summits Showcase Innovation… show & tells, tech forums, etc. Recognize and Celebrate… public thank- you’s, newsletters, Socials
- 22.
- 23. 22 Evolution Meets Revolution Product Contributions to Open Source 600% improvement in web page load times People 100% new leaders, 20% initial turnover in organization Survey scores rose >10 pts to best in class at 86 Process PMO organization that didn’t exist before 100% Agile Organization Platform Flexible, Secure Availability ~ 80% to 100%
- 24. 23 The problems today arejust different… We’ve come a long way, but we are never done
- 25.