Ishaan Resume

Ishaan Resume

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  ISHAAN RAJ Mobile: +91-9650698966/9953937630~ E-Mail: [email protected] Profile Summary • A dynamic professional with nearly 7 years of experience in the areas of Retail Operations, Sourcing & Recruitment, Client Relationship Management, Customer Service, BPO and Sales. • Expertise in executing promotional activities for increasing sales, enhancing market share and improving business operations • A proactive individual with logical approach to challenges and ability to deliver effectively even within a highly pressurized working environment. • An effective individual with good problem solving ability and analytic skill to solve the problem efficiently. Objective I aspire to obtain a challenging position in a firm where I can make use of my knowledge and expertise in the development and growth of the organization. I am seeking a career, which provides ample scope for performing within a challenging work environment & which makes me confident of being a positive contributor for growth of the organization, I will be working for. Employment Details November'14 – Till Date: Working as Assistant Manager (Operations) with DLF Utilities Ltd. at DLF Promenade, Vasant Kunj. Key Result Areas • Spearheaded designing and execution of the entire gamut of Customer Services ensuring that services offered by the mall are at par with the International Standards of Hospitality. • Responsible for daily operations including promotional activities, interacting with the guest & strategic planning • Accountable for taking care of all the responsibilities handed over by the Marketing and the Operations Team. • Maximizing customer satisfaction level by monitoring customer complaints and providing efficient services. • Working within the guidelines established by HR, and with your employee, ensure that all direct reports and on-site staff are properly and efficiently managed, including coaching, performance management, and reviewing your staff with your Manager. • Gathering customers and tenant feedbacks and escalating the same to the concerned authorities for continuous improvement of total customers experience in the Mall. • Maintaining a daily report of total Footfall in the Mall and sharing the same with the Department Heads regularly. • Maintaining the complete record of the enrollments in different Promotional Activities in the Mall. • Hold weekly staff meetings to ensure that all staff is fully apprised of all activities. • Accountable for smooth functioning of the Mall. • Maintain the highest standards of repair and cleanliness to the Mall. Previous Experience Sept'13 – Oct’14: Worked as Team Lead Talent & Sourcing Acquisition with Manning Consulting, Karol Bagh. Key Result Areas • Responsible for daily operations of the Consultancy. • Maintaining healthy relations with the Clients. • Handling the Team and motivating them to achieve the Targets given by the Clients. • Screening the Candidates and preparing them for the job interview with the Clients. • Meeting with the Clients regularly and joining the Conference Call for the job updates. • Completing the Targets in the given time by the Clients and achieving Incentives for the Team. • Arranging regular Interviews by different Clients at the venue and fulfilling their hiring requirements. • Maintaining a smooth functioning of the Interview Process. • Meeting with new Clients and convincing them to sign a Contract for business. • Handling multiple Clients at the same time with ease. • Maintaining an Overall Monthly Progress Report and comparing it with the other Competitors in the Market.
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  June'12 – July’13:Worked as Sr. Tech Support Officer & Team Leader with Convergys, Gurgaon. Key Result Areas • Working for Orange Telecom, UK • Handling Customer Issues related to their phones bought from Orange. • Resolving the Technical/Handset Faults in the phones of various brands like Blackberry, Samsung, Apple, Nokia, etc for the UK people bought from Orange. • Accountable for team’s daily and monthly performance and productivity. • Motivating the Team and taking proper training sessions for better performance. • Maintaining monthly progress report for individual and team. May'10 – May’12: Worked as Sr. Sales Executive & Trainer with Global Transcribe, Jamshedpur. Key Result Areas • Involved in Tele Outbound Sales with US Clients. • Training the new hires on the US Voice & Accent • Training the batch allotted about the process and making them understand the parameters with ease. • Giving proper training on making sale and maintaining the monthly performance. • Taking mock tests from time to time to check the performance of a trainee. • Handling batches of 20-30 trainees with ease. • Selling External Hard Drives of Transcend to the people of United States over the phone. • Maintaining the individual performance with regular sale. • Performing under Target Pressure • Achieving the Targets in the given time resulting in the company’s growth. Skills & Abilities • Ability to withstand pressure & work within stringent guidelines. • Ability to work with cross functional and diversified groups. • Positive and upbeat approach to employee relations and guest complaints. • Pioneer in guest relations especially in creating service excellence. • Excellent communication and analytical skills including trend analysis. • Strong problem solving & decision making skills. Education • Graduation from Delhi University in 2013 • XII from DBMS English School, Jamshedpur in 2010 • X from DBMS English School, Jamshedpur in 2008 Extra-Curricular Activities • Served as Secretary for the Jamshedpur Youth Organization for Tomorrows India (JYOTI) for 2 years. A society established for the growth of cultural activities in schools and colleges. • Participated in various Theatre Plays in College and other places. • Actively involved in various curricular activities and won prizes at the School and College level. • Performed as Event Organizer in School and College functions and cultural events. Personal Details Date of Birth: 10th August, 1993
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  Language Known: Englishand Hindi Present Address: Room No. 13, Om Bhawan, 119-A1&2, Near Valmiki Mandir, Munirka, New Delhi-110067. Permanent Address: B 7/5, Aparajita Complex, Kunj Nagar, Sonari, Jamshedpur, Jharkhand-831011. SIGNATURE: DATE: