This document provides guidelines on documented information as required by ISO 9001:2015. It defines documented information as information that must be controlled and maintained, and can be in any format or medium. Documented information serves several objectives including communication, providing evidence of conformity, knowledge sharing, and preserving organizational experiences. Both documents required for the quality management system and those necessary for effective operations must be maintained. Records are a type of documented information needed to provide evidence of results achieved and must be retained. The document lists numerous examples of the types of records required by different clauses of ISO 9001:2015.