jamiekelleyresume2016

jamiekelleyresume2016

• 1.
  Jamie D Kelley 512N Roselawn West Memphis, AR 72301 Mobile: 870.636.1252 Email: [email protected] Professional Objective To acquire a position within a growing company that is seeking a bright and highly motivated customer care representative with a technical skillset. Employment History Mimeo.com 3350 MIAC Cove, Memphis, TN 38118 (phone: 901.566.8900) Senior Customer Service Representative - Technical Escalations Responsibilities: 03/2007 - 03/2016 • Answer, investigate, and resolve customer technical problems via phone, email and/or chat or via internal escalation, to ensure timely production and delivery of customer ordered products. • Field general customer calls of a technical nature including but not limited to proxy and firewall infrastructure, advanced browser issues, printing options, website protocols and security configuration issues. • As a product expert, maintain knowledge of company processes, products, and releases in order to provide quick and appropriate solutions both internally and externally. • Efficiently and accurately document contacts, follow up, and resolutions, through Salesforce.com, with the goal of closing issues within an appropriate timeframe. • Resolve print file issues through us of MS Office Products, Adobe Acrobat Pro, etc., and assist customers in the creation of PDF files, downloading/uploading. • Solve issues involving the installation of the company's software to user's systems. • Performed prepress for all digital media and simple printed documents • Produced all digital media received during my shift including, CD/DVD and USB.
• 2.
  Bindery Coordinator Responsibilities: 03/2007 -03/2008 •Plans and schedules workflow for each department and operation according to previously established manufacturing sequences and lead times. • Confers with department supervisors to determine status of assigned projects. • Expedites operations that delay schedules and alters schedules to meet unforeseen conditions. • Coordinates training schedules and meetings. Prepares production reports. Solectron Global Services 6380 E Holmes Rd, Memphis, TN 38141 (Phone: 408.576.7000) Team Lead - HP Laptop Repair Cell Responsibilities: 1/2004 -3/2007 • Ensure and coordinate the accurate movement of inbound product throughout its repair cycle. • Lead and organize employee productivity. • Eliminate any roadblocks and mishaps during the repair process. • Assist the supervisor in monitoring attendance and disciplinary issues with the staff. • Assist engineering with the maintenance of the created process and ensure that it is being repeated on the production floor. • Facilitate reports and information to both the production floor and management. IDE:XX Distribution Center 6100 E Shelby Drive, Memphis, TN 38141 (Phone: 901.565.2100) Electronics Technician I Responsibilities: • Repair veterinary diagnostic equipment. • Ship and receive product. • Perform quality inspection to finished product. 4/1997-3/2000 • Research database for service history attached to instruments and enter repair related data.