Jinan Babu
- 1. Jinan Babu A.R. Assistant Consultant Email: [email protected] Phone: +91 8095169574 Career Objective: To take up a challenging role where in my managerial, technical and interpersonal skills would be utilized to arrive at solutions that helps customer in realizing the business needs and at the same time helping in enhancing the organization’s growth. Professional Summary: • 8 years of extensive experience in Business Intelligence technologies • Worked as Production Support Team Lead, ETL Analyst, BI Lead, Product Manager, Risk Analyst, Informatica Admin, Business Analyst, Salesforce Wave Analytics Developer. • 7 years Support / Enhancement/ Business Analysis /Risk Analysis/Admin experience in data warehouse tools (Informatica, Teradata, BO, Cognos), UNIX and SQL. • Was on Onsite assignment for 4 years (Mexico). • Working closely with super users. • Proficient in support activities which includes ticket handling, case analysis, trouble shooting of issues, RCA, requirement analysis and business analytical activities. • Worked on Reporting tools (BO and Cognos) • Worked with Business users for UAT, Product Test, Deployment, Training and End user post go- live support • Expertise in handling/managing data loads during database outage activities • Strong knowledge on service delivery support • Good knowledge of user access management activities • Knowledge on SQL • Knowledge on Salesforce Wave analytics development and architecture • Exposure to Onsite/Offshore working model • Excellent client management and collaborative skills • Possess effective communication, problem solving, analytical, leadership skills and willingness to learn and master new technologies quickly • Expertise in working with end-users for support, troubleshooting and giving effective & efficient resolutions for the technical issues within given SLA • Ability to work independently and as a team Achievement Awards: • On The Spot Award • Customer Appreciation Awards • Service and Commitment Award • Certified Green Belt in Six Sigma Quality • Certified in Commercial Lending
- 2. Career Profile: Dates Organization Designation 02-July-2007 - Till Date TATA Consultancy Services Assistant Consultant Technical Skill Set: Operating System Windows (98/2000/XP/Vista/Win7), UNIX Languages C, SQL, SAQL Tools Informatica 9 Cognos 8 Redwood Cronacle 8 IRIS Web Clarify Tool Service Desk Manager Service Now Business Object Salesforce Wave Analytics Salesforce Flex designer Toad SQL Assistant Database Teradata, Oracle Process improvement initiatives: • Automated monthly script run process during close period (Savings $ 23000 USD) • Created IRIS cases online tracker page which has resulted in value addition to customer (Savings $ 17010 USD) • Helped team members in creating UNIX script which would help in getting the details of all failed loads emailed to our DL as a proactive monitoring measure • Created a UNIX script which will list out the Cronacle scheduler’s status. This helped to reduce manual effort spent on checking scheduler’s status Projects: Project 1: Project Name Salesforce Wave analytics- Cloud Computing Project Type Architect and Developer Client GE Healthcare Period August 2016 to till date Description of Project The primary role of my team is to develop wave dashboards as per client needs. Team will work with Europe business and make sure the new dashboard design/enhancement is completed within the given timeline as per the business
- 3. requirement. The main source of dashboard data is salesforce and CSV files. Team is responsible for fixing any data issues reported by Business in wave dashboard. Technology Salesforce Wave Analytics Role Team Lead Team Size 4 Roles and Responsibilities: Role Wave Dashboard developer Responsibilities • Support any data issues with the existing dashboard • Create new wave dashboards as per business requirement. • Working with Salesforce team for source data issues. • Weekly status calls with business. • Coordinating with various teams • Working with Dell Boomi team for enhancement requests. • Delivering quality data to the users on time • Prepare shift plan for the associates. • Provide daily, weekly updates to the client on open data issues/dashboard status. • Mentor new team members Project 2: Project Name HQ RISK PM Support Project Type Product Manager – Business and Risk Analysis Client GE Capital Period March 2014 to July 2016 Description of Project The primary role of PM Support team is to support Commercial IRIS application. PM Team will work with Business/various IT teams for issue solution, quality data delivery and ensure smooth certification process. Submission of varied business related attributes for business reporting and analytics purpose. Submissions would reflect in IRIS Front end and BOXI Reports per desired method of extraction. PM Team is responsible for fixing any data/application issues reported by Business and ensure quality data delivery
- 4. Technology IRIS Web, Informatica (ETL Tool), Teradata (DB), SQL and BO (Reporting Tool) Role Team Lead Team Size 6 Roles and Responsibilities: Role Product Manager Team Lead Responsibilities • Support anything/everything related to Commercial IRIS • Tracking the issues/errors in IRIS Front end and fixing them. • Data Quality report generation and Validation. • Coordinating with various teams. • Temporary fixes prioritized. • Delivering quality data to the users on time • Assisting application teams during application development, enhancement and outages • BI release activities • Taking care of service now cases from users. • Monthly RCA calls with businesses. • Prepare shift plan for the associates. • Provide daily, weekly updates to the client on open incident/service request/problem status through calls/Mails. • Mentor the new team members Project 3: Project Name Business Intelligence Production Support Project Type Support and Maintenance Client GE Healthcare Period Aug 2008 to Feb 2014 Description of Project The project is intended to manage and run all the BI applications. BI Support team is responsible for the delivery of the data to the users spread across the world. This data is needed for critical decision making and future planning. Also the team will handle and track various issues that will occur while loading the data. This kind of analysis is very essential for resolving the issue and to reduce the failures in production. Through this we can make sure that quality data can be delivered to the user at the agreed time. The implementation of this project should not only give GEHC the strategic edge over its competitors but also the analytical and intelligent perspective to its current reporting systems in place.
- 5. Technology Informatica (ETL Tool), Teradata (DB), UNIX, Redwood Cronacle, SQL , Cognos and BOXI (Reporting Tool) Role Team Lead Team Size 10 Roles and Responsibilities: Role Team Lead and BI PST Specialist Responsibilities • Managing the BI production environment in GE Healthcare • Delivering quality data to the users on time • Daily monitoring of 600 jobs and fixing load issues if any • Co-ordination with Informatica, BOXI, Cognos and Cronacle Admin teams for various outages and communicating the same to program teams/users. • Assisting program teams during application development and release • Planning and preparing for the outages that are related to the environment • Writing Unix Scripts based on the requirement. • Resolution of data loading issues in Teradata. • Taking care of SDM cases from users by using SDM tool. • Tracking the defects and preparing statistical reports and charts. • Prepare shift plan for the associates. • Provide daily, weekly updates to the client on all project status through calls. • Mentor the new team members • Managing Application issue resolution • Assisting the Informatica/Cronacle/Teradata Upgrades • Handling Informatica Admin activities. Trainings Undergone: Program or Course Month/ Year Unix Feb 2012 Informatica 8.6 admin console Oct 2012 Teradata June 2013 Informatica 915 Feb 2014 IRIS Web March 2014
- 6. Big Data Feb 2015 Business Managerment October 2015 Salesforce Wave Analytics July 2016 Training Conducted: Program or Course Dates GAMS process In BI Dec 2012 Unix Basics April 2013 PST role in BI Nov 2013 Informatica Basics Feb 2014 SDM March 2014 Commercial IRIS Dec 2014 Service Now Oct 2015 Flex Designer Dec 2016 Education Qualification: Level Main Subject Marks in % Institute/University Year of Pass out Post-Graduation MCA 6.82 CGPA Sastra University,Thanjavur 2013 Graduation B.Sc Chemistry 87 Gove Victoria College/Calicut University 2007 Plus Two(12th) Physics, Chemistry & Mathematics 78 PMG HSS, Palakkad, Kerala 2004 S.S.L.C (10th) 88 KHS, Palakkad, Kerala 2002 Personal Details: Date of Birth 27–05-1987 Nationality Indian Languages Known English , Malayalam ,Tamil Extra-curricular activities: • 2nd Prize in Caroms held as part of indoor sports meet • Participated and completed TCS 10k Marathon • Table Tennis doubles champion in TCS Annual sports meet • 2nd Prize in Table Tennis singles held as part of Indoor sports meet