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John R
- 1. John R. HamiltonJr. 5027 Austerlitz Dr Cell: 267-575-2191 Colorado Springs, CO 80923 Email:[email protected] QUALIFICATIONS • Over twenty years of Retail Management Experience driving sales. • Extensive Customer Service Skills • Strengthened the bonds of the team to produce strong sales results • Transformed the culture in the Call Center to make it a fun place to work • Dedicated • Results driven • Motivator By leading by example ACCOMPLISHMENTS • Petsmart Outstanding Customer Service Award • 2 x Recipient of the 212 Degree Award PROFESSIONAL EXPERIENCE CANIDAE DOG FOOD: BRAND AMBASSADOR SEPTEMBER 2015-PRESENT • DEMO REP/CUSTOMER SERVICE MARKETSTAR/DOGSWELL DOG FOOD: BRAND AMBASSADOR APRIL 2014-SEPTEMBER 2015 • DEMO REP/CUSTOMER SERVICE REUNION HOMES: TILE SETTER JULY 2014-JAN 2017 ROCKLAND ENTERPRISES: TILE SETTER NOV 2013-JULY 2014 WagNWash: Store Manager
- 2. July 2012 –October 2013 • Maintains store staff job results by coaching, counseling, and disciplining employees; planning, monitoring, and appraising job results. • Secures merchandise by implementing security systems and measures • Ensuring positive customer experience, by having a strong interaction with the customer and their pet on the sales floor and in the wash. • Ensuring product is available to our customer at all times. ACS Inc: Quality Assurance Rep September 2009 – July 2012 • Supervise, coach, mentor a team of 109 Call Center Representatives to insure the top performance for Customer Service based on the Client Guidelines. • Provide as needed additional training on systems and product knowledge. • Leader in driving Rep Resolve with assigned teams consistently over the last 4 months. Chipotle Mexican Grill: Crew Member/Kitchen Manager in Training August 2008-August 2009 • Customer service in a fast paced Restaurant • K.M.I.T. scheduling, training, managing the kitchen, ordering supplies Bed Bath & Beyond; Customer Service Manager August 2007- June 2008 • Train and provide ongoing coaching to team members to ensure a high level of Customer Satisfaction. • Responsible for managing the Bridal department, which includes but is not limited to assisting with new registries, training staff and fostering a positive Customer experience to create customer loyalty. • Develop and implement employee incentives and contests to improve sales performance. • Serve as Manager on Duty as required. • Conduct product training for all staff members and New Hires. Petco Inc., General Manager September 2004-August 2007 Feasterville, PA • Utilized exceptional verbal and written communication skills in the daily Interaction with customers and various levels of Senior Management. • Independently prioritize and accomplish multiple management tasks within established timeframes by effectively planning and managing workload. • Responsible for the management of employees which includes but is not limited to delegating work, interviewing and training of employees and planning work assignments. • Played a key role in motivating and training staff to upsell products and promotions, which resulted in a 95% increase in sales over a one-year timeframe.
- 3. Petsmart Inc, PresentationManager March 2002-June 2004 Warminster, PA • Improved appearance of store by ensuring that Plan-O-Grams were set up according to company standards. • Motivated a staff of more than 30 associates to meet or exceed business objectives through the utilization of positive reinforcement and the creation of a team environment. • Responsible for providing coaching, counseling, training and issuing disciplinary action when necessary. • Interviewed and hired personnel. Manpower Temporary Services, Customer Service Representative March 2001-March 2002 • Responsibilities included handling inbound telephone calls, filing, confirming orders while utilizing various software programs including Microsoft Word and Excel. • Ensured time sensitive health related orders were placed and completed to meet required deadlines. Staples Office Supply, Sales Manager 2000-2001 Warminster, PA • Accountable for fostering a sales culture to strategically enhance Customer Service and Store Productivity through effective management and execution of selling skills Cub Foods, Loss Prevention and Front End Manager 1997-1999 Colorado Springs, CO • Responsible for implementing plans to reduce shrinkage both internally and externally for a 2 million dollar store. • Apprehended and prosecuted shoplifters. • Scheduled, hired, trained and handled multiple Manager in Charge responsibilities. • Managed 16 cashiers and service center. Customer Service, training, hiring and preparing schedule based on monthly projected sales. EDUCATION HS. Diploma; Widefield High School, Widefield, CO
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