Johncolucci

Johncolucci

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  774 HAMILTON AVENUE• WATERBURY, CONNECTICUT 06706 PHONE - (H) – 203-753-9587 - (C) 203-578-5278 E-MAIL [email protected] JOHN MICHAEL COLUCCI EDUCATION Naugatuck Valley Technical College, May 2002 - June 2005 AS Degree in Computer Information Systems Computer Processing Institute – 1987 -1988 Certificate – Data Entry TECHNICAL SKILLS UNIX Solaris, Linux (Red Hat), HP NSK and ANSI TACL, Windows NT/ 2000, Tivoli, Prognosis SCF, Pathway, Batchcom, Tapecom , Spoc GUI Interface (in house Interface Using Win-Runner automation), Safe Com, And XYGATE, Unisys 6400, Unisys 2200, Solaris, UNIX (Red Hat), HP AIX, Active Directory ,PUTTY, Windows remote desktop, VERITAS Net Backup, HP Open view, IIS, DNS, DHCP. Solaris- 5 thru 9. MQ Series and IQMS, SEO, Key words Submittal, Dream weaver Cs3 and Front Page, Veritas NetBackup Operations and administration. Systems - Windows, F5, Unix IBM Running Cross Connects, Fiber connection understanding Fluke device PROFESSIONAL EXPERIENCE Peek Systems – Subcontractor for Dell and HP January 2009 – present Technical support Working for multiple companies from Department of Defense Contract departments installing dual monitors per request from there CEO , Ann Taylor installed multiple PC’s monitor and pc and configure them to work for there departments, Trane- data migration from one pc to another, JP Morgan Security department in Shelton and Bridgeport migration PC from one place to another and setting up users on docking stations and workstations that is all configured for Local networking, also Wipe and build and reimage laptops and desktop for new versions of Open desk installations. Upgrading Memory in the Bronx location office on dell desktop since Microsoft office utilizes a lot of memory. IKON DOCUMENT SOLUTIONS – Hartford, CT March 2008 – September 2008 The Technical Operations Specialist (TOS) Support resource for Hartford office using Scan-To File (S2F). Work with LDS sales and operations to complete quick projects in a timely manor for post processing of S2F projects including but not limited to: 1. Conversion of data to major Lit support software per client request 2. Data Manipulation to include bates capture; file renaming and Load file conversion from one Lit support program to another. 3. Non - IKON CD import conversions. 4. Custom load files not able to be created using S2F working with IPRO, summation, and Summation Concordance, E-Discovery.
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  QWEST TECHNOLOGIES –Tampa, Florida Nov 2007 – Feb 2008 Veritas NetBackup System Admin and IP Flooring Contract for HP Provide on-site shift coverage support to include trouble monitoring, ticket management, UNIX, Windows, and VERITAS Net Backup support for users that utilize the system. Troubleshooting different types of problems between LAN, DSL, netback, and other issue that arise through the day or night. Cover on-site position in datacenter operations (collocation center) and will be working alone at times. Normal roles and responsibilities include customer escorts (including asset tracking and management), monitoring of ticketing system and monitoring systems.Responding to and resolving trouble tickets in a timely manner based on our contractual SLAs. Monitoring of backup platform to ensure successful completion of backup and restore jobs. UNIX and Windows system administration may be asked to run data cabling and complete cross connects. Check facilities equipment such as PDUs, UPS, HVAC, Generator, and fire panels for status if asked, Data Center Environments knowledge. Network Cabling and Troubleshooting. UNIX and Windows administration. AT&T , SAN DIEGO, CA MAY 2006 - MAY 2007 SYSTEM ADMINISTRATOR (SUB-CONTRACTOR – TEK MEHANDRA (24X7 - 365 DAYS WORKPLACE ENVIRONMENT (DATA CENTER) (Systems supported) – (Unix, Red Hat, Apache Tomcat, Tandem-Nonstop, Web sphere, Windows NT/ 2000) • Provided alert monitoring and application support Production and development support environment for Enterprise Application Services and Cingular customers(Unix, RedHat, Apache, TomCat, Tandem-Nonstop, Web sphere) • Scheduled and run jobs in. (UNIX using $universe and Tandem using Tivoli, Prognosis and Netbatch) • Troubleshoot issues with various internal groups. (Web sphere , Tandem, Unix/Linux, Windows, Safe Com, And XYGATE) • Follow processes and procedures when resolving or escalating issues. • Conducted process audits and root cause analysis to improve productivity and quality. • Prepared detailed technical documentation. • Created LSA every week and using the Tandem HP Open View as a ticketing system. • Detected errors in Windows, UNIX and other systems. Use HP Open view to detect system errors. Document everything! • Monitor system activity and Run batch jobs using $universe in Solaris , HP AIX and Unix Systems Flavors. • Monitor Citrix servers for Off-shore personal in Puni and Norda India for any issue and escalate to upper management for connectivity and load balance of the service. • Understand Mainframe Architecture Design and Midrange Architecture Design when diagnose problems • Monitor Prognosis for CPU, TCPIP; expand lines and disk packs on the Tandem, Web sphere and SQL and Oracle database for performance. • Maintain HTML and Java Applets for Cingular and AT@T systems and report back to the developer on the error and outcome of problems. • Checking EMS logs to see if there any problems to diagnose problems with TCPIP lines and application that support those lines. • Resetting password and checking status in Safe Com and xygate with other utilizes to make it safe for users and not overloading the services.
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  • Trouble shooting different types of system between Unix cron netback $uverse, Tandem Netback with Tivoli, and Prognosis and other Netback sources SunGard, Burlington, MA Jan 2006 - March 2006 CUSTOMER SUPPORT TECHNICIAN TIER 1 AND 2 SUPPORT – (CONTRACTOR – US CONSULTANTS) (24X7 - 365 DAYS WORKPLACE ENVIRONMENT (DATA CENTER) • Ensured physical system and facility infrastructures are within established operational parameters. • Assisted and consulted with customers in the design and implementation of customer architectures. • Assisted Customer in the physical layout and installation of their equipment in SunGard's secure cabinets on HP Non Stop Systems. • Ensured customer installations are in accordance with standard procedures and Service Level Agreements. • Monitor and trouble shoot Tivoli and Prognosis Netback function and escalating to the proper people • Provided Tier 1 and 2 supports to SunGard's customers. • Developed, maintained, and manage relationships with assigned customers. • Primarily responsible for monitoring customer applications and SunGard's operational architecture through a Network Operating Center (NOC) environment. • Responded to alarms in accordance with SunGard procedures. • Utilized technical expertise to analyzed, troubleshoot and reacted to issues requiring immediate attention on Tandem Systems. • Issued trouble tickets when necessary. • Maintained detailed logs and notebooks regarding customer applications, security, and operational readiness. • Ensured the quality of service delivery continues to meet SunGard ISO certification requirements. • Assisted the Systems Engineer to develop and maintain LAN/WAN customer environments and systems administration support. • SunGard Pre-built ticketing software to contact online support programmers to resolve issues. • Monitoring CISCO, Windows, and LAN and WAN lines for performance and disruptions. • Understand Mainframe Architecture Design and Midrange Architecture Design when diagnose problems • Consult with Midrange and Mainframe to see where the problem on (Tandem, Websphere, Unix or Solaris) • Checking EMS logs to see if there any problems to diagnose problems with TCPIP lines and application that support those lines. • Monitor Prognosis for CPU, TCPIP, expand lines and disk packs on the Tandem, Websphere and SQL and Oracle database for performance. • Resetting password and checking status in Safe Com and xygate with other utilizes to make it safe for users and not overloading the services.
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  NESTLE WATERS ,GREENWICH, CT APR 2005 - JAN 2006 SYSTEM SUPPORT ADMINISTRATOR – DATA CENTER (CONTRACTOR – TEK SYSTEMS) (24X7 - 365 DAYS WORKPLACE ENVIRONMENT (DATA CENTER) SYSTEMS SUPPORTED: - (UNIX, RED HAT, APACHE, TOM CAT, WINDOW SERVERS AND SOLARIS 6 AND 7) • Ensured physical security and facility infrastructure are within established operational parameters. • Assisted and consult with customers in the design and implementation of customer architectures. • Assist the customer in the physical layout and installation of their equipment in Nestle Waters of North America. • Ensured customer installations are in accordance with standard procedures and Service Level Agreements. • Using Active Directory for wide application that is on different systems and monitor and trouble shooting Sap and backups for different systems that are listed below • Provided Tier 1 and 2 supports to Nestle Waters of North America customers. • Developed, maintained, and managed relationships with assigned customers. • Primarily responsible for monitoring customer applications and Nestle Waters of North America operational architecture through a Network Operating Center (NOC) environment. • Responded to alarms in accordance with Nestle Waters of North America procedures. • Utilized technical expertise to analyze, troubleshoot and react to issues requiring immediate attention on Unix, Linux, Window 200, NT and 2003, Apache, Tomcat • Completed assigned work orders in an efficient manner. • Issued trouble tickets when necessary. • Maintained detailed logs and notebooks regarding customer applications, security, and operational readiness. • Monitored and executed backups by using Data Protector by HP. • Performed Job Tasks in JSS Perform Scripts in UNIX Shell to monitor jobs that are run in JSS with Control M. Use Active directory to setup passwords and monitor activity around the Networks and create backups for Windows environment. • Helped programmers with the patch work and upgrades of Windows, UNIX, and Solaris. Monitor online and off lines billing software in Control M and JCL for Poland Springs. • Created and loaded backup tapes that use Perl and UNIX Shell scripting to execute backups for Solaris, HP AIX and UNIX System. • Used VERITAS Netback up for different applications and support. • Created documentation for usage in procedures, booting and loading software on different boxes, plus how to read scripts before execution. • Checked Windows servers Configuration and to understand where they are located. • Understand Mainframe Architecture Design and Midrange Architecture Design when diagnose problems • Consult with Midrange and Mainframe to see where the problem on ( Unix, Windows, LAN lines, or Solaris • Run backups and monitor system Performance for Solars 6 and 7 and UNIX systems for next business day. • Monitoring CISCO, Windows, and LAN and WAN lines for performance and disruptions and backing up SQL, Oracle, and Sybase database for recovery in case of lost information or tracking
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  Nerds-To-Go.com, Inc www.Nerdstogo.com,Guilford, CT. Jan 2005 - Mar 2005 Systems Supported (PC, DESKTOPS, LAPTOPS) (WINDOWS, UNIX) • Provided On-Site Computer Support Services • Computer Repair, Computer Installations, System Analysis, Wireless • Network Integration Services, Upgrades Service and One-on-One Computer Training. • Provide Customer Support on the phone in my Surrounding Area using PC Anyware • Backing up systems - UNIX, NT, Windows 2000, Windows XP before repairing system. • Loaded and Configured network and Wireless connection for (Windows and Linux systems). NASDAQ STOCK MARKET, Trumbull, CT Feb 1994 - Dec 2004 System Administrator (24x7 - 365 days workplace environment (Data Center) SYSTEMS SUPPORTED: (TANDEM - NONSTOP, UNIX, AS6400, AS2200, WINDOWS SERVERS, SILO, SOLARS, IQMS, MQ SERIES AND SUPER MONTAGE CLUSTERING) • Responsible for supporting functional Tandem Integration systems, Testing and Production Environment. • Tested systems that are used for the testing of software releases to be implemented in the production environment. • Created documented procedures for installing new applications for weekend testing. • Responsible in Control and monitor the operations of Computer Hardware systems Monitoring minicomputers, networks of personal computers (PC’S), and mainframes, ensuring efficient use. • Maintained operating records such as machine performance and production reports. • Supported Programmers on Weekend Testing and putting back production systems and creating and performing backups in UNIX, Tandem, and NT systems. • Performed basic system problem determination using Tandem utilities such as TEDIT, FUP, PUP, PERUSE, SCF, SPOOLCOM, TAPECOM, PATHWAY, NETBATCH ,RDF. TMF, Enscribe, and other tunning scripts assisted system support staff with SYSGENS, hardware configurations and operating software changes. • Responded efficiently to customer inquiries by serving as an interface between customer and hardware/software vendors. • Managed service by using internal resources and vendors. • Responsible for running UNIX and NT backups on Production and Testing Systems • Responsible for Reviving Systems from Weekend Testing. • On 24x7 – 365 days Rotated different shifts from first, second and third shift for disaster recovery and update information for testing. • Used and Configuration of Prognosis and using Tivoli. • Used Win Runner to help create a Company Automation Net batch for online / offline system. • Checked transfer rate with RDF and TMF configuration for transferring data across platforms.
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  • Cross training on Solaris 5 and Unisys 2200 and Unisys6400 operation in a 365 day window environment. • Projects Help the installation with IQMS and MQ series on Tandem Non Stop Systems • Project install application that supports Super Montage Clustering of Application. • Monitoring San, TCPIP, and CTCI (Computer to Computer) for vendors (HP, MCI and World com etc.) • Understand Mainframe Architecture Design and Midrange Architecture Design when diagnose problems • Consult with Midrange and Mainframe to see where the problem on (Tandem, Unix, windows and Unisys) • Help perform measure and Tuning for system on Weekend testing and UAT testing for clients on weekend • Resetting password and checking status in Safe Com and xygate with other utilizes to make it safe for users and not overloading the services. Control Management for UAT testing for safe com for users outside for temporary access to the system to check data thru TMF and RDF.