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July 2018 connected thinking for heat networks
The document discusses the importance of efficient community heating schemes for providing reliable and affordable heat to residents, addressing challenges such as customer perception and operational issues. It distinguishes between community heating and district heating, outlines relevant regulations, and emphasizes the role of metering to improve energy efficiency and reduce CO2 emissions. Additionally, it highlights the need for engagement, quality systems, and smart technology to enhance customer satisfaction and performance management.
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July 2018 connected thinking for heat networks
- 1. Connected thinking: Making heatnetworks energy efficient
- 2. It’s no surprisethat an efficient community heating scheme will provide better benefits and a reliable, consistent service to residents. But… how can this be done and what needs to be considered?
- 3. It’s no surprisethat an efficient community heating scheme will provide better benefits and a reliable, consistent service to residents. But… how can this be done and what needs to be considered? It’s not rocket science… we know that in order to have happy residents you need to provide: Reliable, quality and convenient heat.
- 4. It’s no surprisethat an efficient community heating scheme will provide better benefits and a reliable, consistent service to residents. But… how can this be done and what needs to be considered? Reliable heat Comfort & convenience Affordable heat It’s not rocket science… we know that in order to have happy residents you need to provide: Reliable, quality and convenient heat.
- 5. Thechallenges Lack of knowledge Debtexposure Customer perception and satisfaction Vulnerable residents Poorly operated schemes
- 6. Thechallenges How do weaddress these challenges? With engagement, ensuring quality systems and affordability. Lack of knowledge Debt exposure Customer perception and satisfaction Vulnerable residents Poorly operated schemes
- 7. An example district heating scheme Communityheating Vs district heating: The difference
- 8. An example district heating scheme Communityheating Vs district heating: The difference District heating is the distribution of heat from a large scale generation to various buildings connected to a network. This could include apartment buildings, commercial outlets, leisure centres and stadiums.
- 9. 7 8 9 1 0 1 1 1 2 Anexample of a community heating scheme Community heating Vs district heating: The difference
- 10. 7 8 9 1 0 1 1 1 2 Anexample of a community heating scheme Community heating Vs district heating: The difference Community heating is a centralised heating system that supplies heat and hot water to one building block with more than one heat customer.
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- 12. HeatNetworkRegulations What is it? TheEnergy Efficiency Directive (EED) promotes energy efficiency in the EU to achieve the Commission’s 2020 20% headline target on energy efficiency. The Heat Network (Metering and Billing) Regulations 2014 implements the requirements of the EED with respect to the supply of distributed heat, cooling, hot water and cold water.
- 13. Heat Network Regulationsscope: What is covered?
- 14. Heat Network Regulationsscope: What is covered? District heat networks: • Multiple buildings • 1 or more customers Communal heating • 1 building • Multiple customers
- 15. Heat Network Regulationsscope: What is covered? District heat networks: • Multiple buildings • 1 or more customers Communal heating • 1 building • Multiple customers The building is for multiple domestic and/ or non-domestic multi occupancy use.
- 16. Heat Network Regulationsscope: What is covered? District heat networks: • Multiple buildings • 1 or more customers Communal heating • 1 building • Multiple customers The building is for multiple domestic and/ or non-domestic multi occupancy use. E.G. Apartment: (domestic) - Cooking facilities - Sanitary facilities - Used as living space Multi use (non-domestic) - Partitioned space - Non-residential activity - May be some shared services
- 17. The heat supplier– who is it? The heat supplier is: • The supplier to the final customer • Collecting payment/buying the fuel • Authority to fit meters This could be either the owner, operator/managing agent, service agent or other.
- 18. The heat supplier– who is it? The heat supplier is: • The supplier to the final customer • Collecting payment/buying the fuel • Authority to fit meters This could be either the owner, operator/managing agent, service agent or other. THIS COULD BE YOU!
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- 23. Benefits: final customermetering
- 24. Benefits: final customermetering Reduces CO2 emissions
- 25. Benefits: final customermetering Reduces CO2 emissions Addresses fuel poverty through behavioural change
- 26. Benefits: final customermetering Reduces CO2 emissions Addresses fuel poverty through behavioural change Performance management
- 27. Benefits: final customermetering Reduces CO2 emissions Addresses fuel poverty through behavioural change Reduces consumption Performance management
- 28. What do youthink? Open windows in winter: A symptom of flat rate charging for heat? Benefits: final customer metering Reduces CO2 emissions Addresses fuel poverty through behavioural change Reduces consumption Performance management
- 29. What smart meteringhas meant for the residents 1Accurate and timely bills
- 30. What smart meteringhas meant for the residents 1 2 Accurate and timely bills Convenient payment options (online, phone or shop)
- 31. What smart meteringhas meant for the residents 1 2 Accurate and timely bills 3 Convenient payment options (online, phone or shop) In-home display Transparency over spend
- 32. What smart meteringhas meant for the residents 1 2 Accurate and timely bills 3 Convenient payment options (online, phone or shop) 4 In-home display Transparency over spend Bringing together cost and control
- 33. What smart meteringhas meant for the residents 1 2 Accurate and timely bills 3 Convenient payment options (online, phone or shop) 4 In-home display Transparency over spend 5Choice Bringing together cost and control
- 34. What smart meteringhas meant for the residents 1 2 Accurate and timely bills 3 Convenient payment options (online, phone or shop) 4 In-home display Transparency over spend 5Choice Bringing together cost and control “Because the whole family are out at work all day, I’m only paying for what we use is beneficial to our family. We are spending less on energy.” Sheffield City Council resident.
- 35. Bringing together costand control Smart metering system
- 36. Bringing together costand control Thermostat & programmer Smart metering system
- 37. Bringing together costand control Budgeting controls Thermostat & programmer Smart metering system
- 38. Bringing together costand control Budgeting controls Thermostat & programmer Smart metering system
- 39. Bringing together costand control Budgeting controls Thermostat & programmer Smart metering system Reduces costs for residents
- 40. Duty to meter:Point of entry meters • Applies to district heat networks, not community schemes • Only required where technically possible • If not in place you are liable for action after 30th April 2015
- 41. Duty to meter:Point of entry meters • Applies to district heat networks, not community schemes • Only required where technically possible • If not in place you are liable for action after 30th April 2015
- 42. Duty to meter:Point of entry meters • Applies to district heat networks, not community schemes • Only required where technically possible • If not in place you are liable for action after 30th April 2015
- 43. Proving the difference: Whyuse point of entry meters?
- 44. Proving the difference: Whyuse point of entry meters? Proving your losses
- 45. Proving the difference: Whyuse point of entry meters? Proving your losses Making it fair for residents
- 46. Proving the difference: Whyuse point of entry meters? Proving your losses Making it fair for residents Measure to improve
- 47. Proving the difference: Whyuse point of entry meters? Proving your losses Making it fair for residents Measure to improve
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- 53. Flow temperatures Metering Return temperaturesPeak loadsPumpcosts ££ £ Measuringperformance
- 54. CIBSE/ADE CP1 Codeof Practice for heat networks
- 55. CIBSE/ADE CP1 Codeof Practice for heat networks
- 56. CIBSE/ADE CP1 Codeof Practice for heat networks If heat networks are to form a significant part of our future low carbon energy infrastructure in the UK, and meet client and customer expectations, then they need to be designed, built and operated to a high quality. This Code has been produced to assist in achieving that aim by raising standards right across the supply chain.
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- 59. Streamline your approach TheCIBSE/ ADE Code of Practice outlines and ties together the roles and responsibilities of the supply chain on a heat network. Use it to understand who and how a heat network project is tied together – keeping in mind the strategic aims and its goals.
- 60. Why are heatnetworks different?
- 61. Why are heatnetworks different?
- 62. Why are heatnetworks different? It is emphasised that a heat network will only rarely operate at its peak design condition and for the majority of the time the demands will be much lower, typically 10-25% of the peak demand.
- 63. Why are heatnetworks different? It is emphasised that a heat network will only rarely operate at its peak design condition and for the majority of the time the demands will be much lower, typically 10-25% of the peak demand.
- 64. The building network:Key issues The solution? Find out & go take a look Lack of insulation • Terminal runs • Valves Lack of optimisation Poor return temperatures Section 3.9 of the CP1: A must read!
- 65. Bringing together BEMSand metering Metering is not just about billing… think about temperature flow rates for performance. 0 50 18 22 26 30 34 38 42 46 2 6 10 14 18 22 26 30 34 38 42 46 2 6 10 14 18 22 26 30 34 38 42 46 2 Centigrade Half hourly period Delta T 1 5 17 Metering BEMS strategy
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- 67. Portfolio management • Leaguetables & benchmarking • Connecting buildings for better efficiencies and telemetry • Managing performance
- 68. Portfolio management • Leaguetables & benchmarking • Connecting buildings for better efficiencies and telemetry • Managing performance
- 69. Portfolio management • Leaguetables & benchmarking • Connecting buildings for better efficiencies and telemetry • Managing performance
- 70. Example: Switch2 optimisedashboard When a heating scheme is connected together, metering data can be interrogated to provide a clear picture of actual consumption and display room for improvement.
- 71. Example: Switch2 optimisedashboard When a heating scheme is connected together, metering data can be interrogated to provide a clear picture of actual consumption and display room for improvement.
- 72. It’s about gettingcustomers engaged
- 73. It’s about gettingcustomers engaged Providing smart equipment
- 74. It’s about gettingcustomers engaged Providing smart equipment Anticipating Resident needs
- 75. It’s about gettingcustomers engaged Providing smart equipment Anticipating Resident needs Integrated communication channels with online services
- 76. It’s about gettingcustomers engaged Providing smart equipment Anticipating Resident needs Customer services, engineers & events Integrated communication channels with online services
- 77. It’s about gettingcustomers engaged Providing smart equipment Anticipating Resident needs Customer services, engineers & events Feedback & surveys Integrated communication channels with online services
- 78. To summarise: Thinkabout…
- 79. To summarise: Thinkabout… Metering
- 80. To summarise: Thinkabout… Metering Behavioural change
- 81. To summarise: Thinkabout… Metering Behavioural change Reduced consumption
- 82. To summarise: Thinkabout… Metering Behavioural change Reduced consumption
- 83. To summarise: Thinkabout… Metering Behavioural change Reduced consumption Inform BEMs strategies
- 84. To summarise: Thinkabout… Metering Behavioural change Reduced consumption Inform BEMs strategies Cultural change in plant room operations
- 85. To summarise: Thinkabout… Metering Behavioural change Reduced consumption Inform BEMs strategies Cultural change in plant room operations Prioritise investments
- 86. To summarise: Thinkabout… Metering Behavioural change Reduced consumption Inform BEMs strategies Cultural change in plant room operations Prioritise investments Reduced public spend
- 87. To summarise: Thinkabout… Metering Behavioural change Reduced consumption Inform BEMs strategies Cultural change in plant room operations Prioritise investments Reduced public spend
- 88. Download your freeenergy efficiency checklist: • Gain an understanding of why community heating might under-perform • Pinpoint areas of improvement • Maximise your schemes potential • Bring down the cost of heat and hot water for residents
Editor's Notes
- #6 The overall challenges fir heart network operator
- #7 The overall challenges fir heart network operator
- #49 Data collection – easier and data more comprehensive
- #50 Data collection – easier and data more comprehensive
- #51 Data collection – easier and data more comprehensive
- #52 Data collection – easier and data more comprehensive
- #53 Data collection – easier and data more comprehensive
- #54 Data collection – easier and data more comprehensive
- #58 Page 6
- #59 Page 6
- #60 Page 6
- #66 2 things: billing- also about performance management. Bill picture (done 13/06). continuous improvement circle with metering in one and Bems strategy in the other
- #73 Because of the varied demographics, customer communication is a constantly evolving area. Our lines of communication and feedback from residents varies greatly from phone calls, face to face events or engineer visits, second hand from the client. Although… Phone and email contact is still the most popular route of communication, online methods are continuing to grow and we have seen significant growth in a preference for self serve through our app, online chat is part of the future! Social media – growing means of contact where expectations for a fast response are very high. Companies have to be nimble to respond to these demands as well as managing traditional communication methods. EXAMPLE United Airlines - video went viral when passengers took (and shared) video of a man being forcibly dragged off a plane by security when he was randomly selected and declined to forfeit his seat for airline maintenance workers. There are some strong resident Facebook groups for district heating who are very active and share lots of information. We need to be open and transparent and responsive to social media to ensure we are not targeted by these. Different pace and expectation And don’t you just love complaints? A genuine, free feedback that tells you where your processes are broken! – All complaints should be embraced as an improvement opportunity. For general feedback about our services, we commit to independent customer surveys which allow us to assess and plan continuous improvement strategies to benefit all of our customers.
- #74 Because of the varied demographics, customer communication is a constantly evolving area. Our lines of communication and feedback from residents varies greatly from phone calls, face to face events or engineer visits, second hand from the client. Although… Phone and email contact is still the most popular route of communication, online methods are continuing to grow and we have seen significant growth in a preference for self serve through our app, online chat is part of the future! Social media – growing means of contact where expectations for a fast response are very high. Companies have to be nimble to respond to these demands as well as managing traditional communication methods. EXAMPLE United Airlines - video went viral when passengers took (and shared) video of a man being forcibly dragged off a plane by security when he was randomly selected and declined to forfeit his seat for airline maintenance workers. There are some strong resident Facebook groups for district heating who are very active and share lots of information. We need to be open and transparent and responsive to social media to ensure we are not targeted by these. Different pace and expectation And don’t you just love complaints? A genuine, free feedback that tells you where your processes are broken! – All complaints should be embraced as an improvement opportunity. For general feedback about our services, we commit to independent customer surveys which allow us to assess and plan continuous improvement strategies to benefit all of our customers.
- #75 Because of the varied demographics, customer communication is a constantly evolving area. Our lines of communication and feedback from residents varies greatly from phone calls, face to face events or engineer visits, second hand from the client. Although… Phone and email contact is still the most popular route of communication, online methods are continuing to grow and we have seen significant growth in a preference for self serve through our app, online chat is part of the future! Social media – growing means of contact where expectations for a fast response are very high. Companies have to be nimble to respond to these demands as well as managing traditional communication methods. EXAMPLE United Airlines - video went viral when passengers took (and shared) video of a man being forcibly dragged off a plane by security when he was randomly selected and declined to forfeit his seat for airline maintenance workers. There are some strong resident Facebook groups for district heating who are very active and share lots of information. We need to be open and transparent and responsive to social media to ensure we are not targeted by these. Different pace and expectation And don’t you just love complaints? A genuine, free feedback that tells you where your processes are broken! – All complaints should be embraced as an improvement opportunity. For general feedback about our services, we commit to independent customer surveys which allow us to assess and plan continuous improvement strategies to benefit all of our customers.
- #76 Because of the varied demographics, customer communication is a constantly evolving area. Our lines of communication and feedback from residents varies greatly from phone calls, face to face events or engineer visits, second hand from the client. Although… Phone and email contact is still the most popular route of communication, online methods are continuing to grow and we have seen significant growth in a preference for self serve through our app, online chat is part of the future! Social media – growing means of contact where expectations for a fast response are very high. Companies have to be nimble to respond to these demands as well as managing traditional communication methods. EXAMPLE United Airlines - video went viral when passengers took (and shared) video of a man being forcibly dragged off a plane by security when he was randomly selected and declined to forfeit his seat for airline maintenance workers. There are some strong resident Facebook groups for district heating who are very active and share lots of information. We need to be open and transparent and responsive to social media to ensure we are not targeted by these. Different pace and expectation And don’t you just love complaints? A genuine, free feedback that tells you where your processes are broken! – All complaints should be embraced as an improvement opportunity. For general feedback about our services, we commit to independent customer surveys which allow us to assess and plan continuous improvement strategies to benefit all of our customers.
- #77 Because of the varied demographics, customer communication is a constantly evolving area. Our lines of communication and feedback from residents varies greatly from phone calls, face to face events or engineer visits, second hand from the client. Although… Phone and email contact is still the most popular route of communication, online methods are continuing to grow and we have seen significant growth in a preference for self serve through our app, online chat is part of the future! Social media – growing means of contact where expectations for a fast response are very high. Companies have to be nimble to respond to these demands as well as managing traditional communication methods. EXAMPLE United Airlines - video went viral when passengers took (and shared) video of a man being forcibly dragged off a plane by security when he was randomly selected and declined to forfeit his seat for airline maintenance workers. There are some strong resident Facebook groups for district heating who are very active and share lots of information. We need to be open and transparent and responsive to social media to ensure we are not targeted by these. Different pace and expectation And don’t you just love complaints? A genuine, free feedback that tells you where your processes are broken! – All complaints should be embraced as an improvement opportunity. For general feedback about our services, we commit to independent customer surveys which allow us to assess and plan continuous improvement strategies to benefit all of our customers.
- #78 Because of the varied demographics, customer communication is a constantly evolving area. Our lines of communication and feedback from residents varies greatly from phone calls, face to face events or engineer visits, second hand from the client. Although… Phone and email contact is still the most popular route of communication, online methods are continuing to grow and we have seen significant growth in a preference for self serve through our app, online chat is part of the future! Social media – growing means of contact where expectations for a fast response are very high. Companies have to be nimble to respond to these demands as well as managing traditional communication methods. EXAMPLE United Airlines - video went viral when passengers took (and shared) video of a man being forcibly dragged off a plane by security when he was randomly selected and declined to forfeit his seat for airline maintenance workers. There are some strong resident Facebook groups for district heating who are very active and share lots of information. We need to be open and transparent and responsive to social media to ensure we are not targeted by these. Different pace and expectation And don’t you just love complaints? A genuine, free feedback that tells you where your processes are broken! – All complaints should be embraced as an improvement opportunity. For general feedback about our services, we commit to independent customer surveys which allow us to assess and plan continuous improvement strategies to benefit all of our customers.