Karim alaa c.v update

Karim alaa c.v update

• 1.
  Curriculum Vitae Karim AlaaEldin Hassan Aly Souliman Nationality: Egyptian Date of Birth: 19 July 2015 Mobile Number: +971508679966 E-Mail Address: [email protected] O B J E C T I V E Seeking a suitable placement in a Suitable place, my aim is to grow and contribute to the growth and success of the organization with sheer determination, hard work, experience and self motivated ideas. E D U C A T I O N Computer Science Academy – Egypt 2005 -2009 BS. M.I.S. (Bachelor Degree in Management Information Systems). Certificates. CCNA Cisco Certified Network Associate. I.C.D.L. Certificated From United Nations Educational, Scientific and Cultural Organization. MCITP Arab Academy for Science and Technology and Maritime Transport A+ Arab Academy for Science and Technology and Maritime Transport Projects: • Network Project • SAP Project • Manage Engine Project Application: • SAP • ERP • Citrix
• 2.
  • SARS • RDS •Manage Engine • Active Directory L A N G U A G E S Arabic: Native Language. English: Fluent. W O R K E X P E R I E N C E • IT Helpdesk Specialist Engineer at |I n t e r n a t i o n a l D a i r y & J u i c e C o . A l m a r a i – B e y t i a n d I D J August 2013 – October 2014 Managing service requests, Software installation, Equipment’s, new computer setups upgrades, etc. Provide investigation, diagnosis, resolution and recovery for hardware/software problems. Communicated electronically or in person with computer users experiencing difficulties to determine, diagnose, and resolve problems onsite or remotely. Installed and configured Window operating systems, common software. Assessed hardware/software requirements, managed inventory, and supervised supply process, acquisition and deployment of products. Coordinated and followed-up with different teams/departments to ensure timely, high quality delivery of services as per plan/schedule, industry standards and operating procedures. I. Account Advisor Technical support engineer | Etisalat UAE • – December 2011 – August 2013 Explain the new technologies and gadgets to the customer while maintaining great communication skills to help them understand the benefits that it brings. Receiving faulty machines running quick system checks to diagnostic the problem and fixes it. Also we are selling product to customer over the phone. Page 2
• 3.
  • TEData technicalsupport | Egypt November 2009– November 2011. Broadband, VPN, Co-location, Hosting - TEData technical support and customer service. E X P E R I E N C E A N D S K I L L S o Excellent communication skills with the team and the clients. o Provided functional and technical support, troubleshooting and diagnosing hardware and software problems, including desktop, laptop, WAN, LAN, and remote systems. o Managing LAN/WAN installation and arrangement for Network PCs performing connectivity, system setup, daily backup, network virus inoculation, hardware and software trouble shooting Etc. o Consistently recognized for technical troubleshooting skills used to rapidly and cost-effectively resolve challenging technical issues. o Quickly learn and master new technology; equally successful in both team and self-directed settings; and proficient in a range of computer systems, languages, tools and testing methodologies. o Troubleshot network connectivity, network printing and user access issues. o Extensive experience with Microsoft products and Operating Systems such as Microsoft Office Suite and all Windows Family. o Set up user accounts including file permissions on shared drives. Monitored and resolved disk space issues on shared and home network drives o Prepared new desktops / Laptops, full installations, Windows update Antivirus updates. o Ability to lay down wired or wireless end to end network. . o Troubleshoot complex application and OS problems meeting required SLA's. o Delivering support through telephone, desk-side visits and email. o Done installation and configuration of all versions of windows and applications. o Excels at multi-tasking in a fast-paced environment, completing projects Page 3
• 4.
  within time andbudget constraints. o Strong technical writing and presentation skills. o Fast learner, enthusiastic, dedicated, organized, clear and logical thinker. o Cooperative, energetic and team-oriented individual, highly motivated to win. o Motivated, work well under pressure, reliable. o Get along with all types of people (self-discipline, patience, motivate, communicate clearly with customers) o Oversee the work of sales and related workers, such as retail salespersons, stock clerks and orders. o Self-confident and competitive: self-driven to succeed, energetic and cooperative teamwork. o Have the potential of learning new technologies and with new products. o Technical supporting and problems solving with decision making skills. o Great Customer Service attitude - interested in all human development fields (NLP - Human communication Technology) o Managing and controlling large networks. o Computer Assemble, installing windows, solve computer hardware/software problems. o Microsoft Office Package (Excel, Word, PowerPoint, Front Page, Outlook). o Experienced Visual Basic, Photoshop, Swich Max, HTML, PHP, FrontPage. o Completing merchandise orders and arranging work schedules. "I am really up to challenge person with an open minded vision, and I know that I will do whatever it takes to finish my work and get it done. I am confident in my ability to meet and exceed your expectations, and hope you will invite me to meet with you for a personal interview. I look forward to it " Sincerely, Page 4