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Keynote presentation Dreamforce to You, Copenhagen, 11th of November 2015
This document summarizes Salesforce's customer success platform and innovations in cloud computing. It discusses how Salesforce is moving to a new model of customer success through its cloud platform, which provides a flexible, scalable environment for apps, data, and workflows. It also highlights key aspects of Salesforce's platform including the Sales Cloud, Service Cloud, Marketing Cloud, analytics capabilities, and partnerships with Microsoft.
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Keynote presentation Dreamforce to You, Copenhagen, 11th of November 2015
- 1. Get ready fora new kind of Customer Success Michael Zink Vice President
- 2. Cloud Computing Pioneer NewTechnology Model New Business Model New Philanthropic Model 1960s Mainframe 1980s Client/Server Cloud Today
- 3. Subtitle text APIs Flexible, Scalable,Metadata Platform Workflow Data & Objects IdentityAnalyticsCollaborationMobile UI 2,700+ Partner Apps Largest Enterprise Ecosystem Cloud Mobile Social Data Science Trusted Multitenant Cloud Fast App Dev & Customization Common data model, workflows, and collaboration. Built for desktop and mobile. Everything is Powered by the Salesforce Platform AnalyticsCommunityMarketingServiceSales AppsComplete CRM
- 4. SF 1 Mobileslide Subtitle text The Customer Platform to Sell from Anywhere Sell from any mobile device 2,000+ AppExchange apps Build custom mobile apps Customized for you
- 5. Analytic slide Subtitle text GetAnswers at the Speed of Thought Any Sales Rep Engages Data Mobile Access to KPIs Insight into Any Data Manage & Grow Pipeline Sales Coaching & Performance Forecast with Accuracy
- 6. Subtitle text Four Thingsthat Matter Sales Rep Productivity Customer Experience Customer Insights Innovation
- 7. Innovation Speakers 10:30am -4:30pm 9:00am - 10:00am Travis Kalanick Uber Main Keynote 1:00pm - 3:00pm Keynote 5:00pm - 6:00pm Mindfulness Day 10:00am - 1:00pm Marc & Parker Q&A 2:00pm - 3:00pm Tuesday Wednesday Friday Satya Nadella Microsoft Marc Benioff & Friends Josh Tetrick Hampton Creek Rick Welts Golden State Warriors Will Marshall Planet Labs Welcome to 10M+ Online Viewers 400+ Partner Exhibitors 170K+ Registrants 1,600+ Sessions 8 Industry Keynotes Goldie Hawn Jack Kornfield Tara Brach Donna Karan Padmasree Warrior 11:00am - 12:00pm Meng Tan Larry Brilliant 15 Marc Benioff Larry Baer San Francisco Giants Women’s Leadership Keynote 5:00pm - 6:00pm Susan Wojcicki Thursday Product Keynotes Jessica Alba VIP performance with John Legend Dreamfest & UCSF Benefit 7:00pm - 11:00pm Gayle King Aaron Levie Box Adrian Grenier Actor & Entrepreneur Emily Chang Bloomberg
- 8. Salesforce & MicrosoftPartnership + Salesforce1 for Office Salesforce integration with SharePoint and OneDrive for Business Salesforce and Windows 10 integration Salesforce Wave, PowerBI, and Excel Integration Salesforce for Office
- 9. Patrik Himmelsfärd Solution Engineer. TorbenMarkussen Director Solution Engineering. #DF2U
- 10. Future Looking Statements Safeharbor statement under the Private Securities Litigation Reform Act of 1995: This presentation may contain forward-looking statements that involve risks, uncertainties, and assumptions. If any such uncertainties materialize or if any of the assumptions proves incorrect, the results of salesforce.com, inc. could differ materially from the results expressed or implied by the forward-looking statements we make. All statements other than statements of historical fact could be deemed forward-looking, including any projections of product or service availability, subscriber growth, earnings, revenues, or other financial items and any statements regarding strategies or plans of management for future operations, statements of belief, any statements concerning new, planned, or upgraded services or technology developments and customer contracts or use of our services. The risks and uncertainties referred to above include – but are not limited to – risks associated with developing and delivering new functionality for our service, new products and services, our new business model, our past operating losses, possible fluctuations in our operating results and rate of growth, interruptions or delays in our Web hosting, breach of our security measures, the outcome of any litigation, risks associated with completed and any possible mergers and acquisitions, the immature market in which we operate, our relatively limited operating history, our ability to expand, retain, and motivate our employees and manage our growth, new releases of our service and successful customer deployment, our limited history reselling non-salesforce.com products, and utilization and selling to larger enterprise customers. Further information on potential factors that could affect the financial results of salesforce.com, inc. is included in our annual report on Form 10-K for the most recent fiscal year and in our quarterly report on Form 10-Q for the most recent fiscal quarter. These documents and others containing important disclosures are available on the SEC Filings section of the Investor Information section of our Web site. Any unreleased services or features referenced in this or other presentations, press releases or public statements are not currently available and may not be delivered on time or at all. Customers who purchase our services should make the purchase decisions based upon features that are currently available. Salesforce.com, inc. assumes no obligation and does not intend to update these forward-looking statements.
- 12. 4th Largest SoftwareCompany in the World in 2016 2013 • 2014 • 2015 2008 • 2009 • 2010 2011 • 2012 • 2013 2014 • 2015 2011 • 2012 2013 • 2014 2015 Most innovative companies in the world 4th largest software company based on analyst consensus revenue for FY2017. Salesforce fiscal 2016 guidance provided August 20th, 2015: “revenue for the company’s full fiscal year 2016 is projected to be approximately $6.60B to $6.625B.” $6.62BFY16 revenue guidance 20KFY16 employees
- 13. Billions connected things Trillions of customerinteractions MillionsThousands IoT Data Science Social Mobile CloudThe Connected World Everything and everyone is connected LAN/WAN Client Server SNA Mainframe Terminal
- 14. Get Ready fora New Kind of Customer Success Dev Syst Co Ad M ISV IoTIoT 1 to 1 customer relationships Write once, run great everywhere World’s largest enterprise ecosystem
- 15. NEW IoT Cloud Connect toeverything Massive scale Real-time Powered by Thunder
- 16. How the IoTCloud Works Capture customer IoT events1 Trigger 1 to 1 real time rules2 Engage customers 1 to 13 Salesforce IoT Cloud Powered by Thunder Salesforce Apps Sales, Service, Marketing, Communities Internet of Things Events Sensors, connected products, smartphones Enhanced customer profiles IoTIoT
- 17. The Salesforce CustomerSuccess Platform in Action American Express CommunityMarketingService AppsAnalytics Sales Intuit Mattel
- 18. Sales Cloud #1 Salesapplication Lightning Experience | New Sell faster as a team Sales Wave Analytics | New Sell smarter on any device Sales Platform & Ecosystem Sell the way you want
- 19. The Sales Cloudhas never been smarter Connected CRM & Email All your data in context Proactive & Intelligent Smart notifications, dynamic scheduling Connects to Salesforce1 Seamlessly keep your pipeline up-to-date Download today Connects to Sales Cloud NEW Jamie Wu opened your email: “Revised Acme proposal” SalesforceIQ for Sales Cloud
- 20. The Salesforce CustomerSuccess Platform in Action American Express CommunityMarketingService AppsAnalytics Sales Intuit Mattel
- 21. #1 Customer serviceplatform Service Cloud Lightning Service Console | New Empower agents with speed Service for Apps | New Personal, in-context support Service Wave Analytics | New Smarter service, instant insights
- 22. The Salesforce CustomerSuccess Platform in Action American Express CommunityMarketingService AppsAnalytics Sales Intuit Mattel
- 23. Marketing Cloud #1 Marketingapplication 1 to 1 customer journeys Connect every interaction Precision marketing Predict and personalize content Every channel, every device Email, mobile, social, ads & web
- 25. Agenda 08:00 - 08:30Registration and Breakfast 08:45 - 10:15 Keynote 10:15 - 10:45 Coffee KEYNOTE ROOM BREAKOUT ROOM 10:45 - 11:45 Business Digitalization The Power of the Platform 11:45 Lunch
- 26.