This document discusses key performance indicators (KPIs) including definitions, types of KPIs, how to create them, and common mistakes. It provides information on KPI acronyms and lists free resources for KPI materials. The document outlines steps to create KPIs for a construction technician position and describes factors to consider such as linking KPIs to strategy and not creating too many. It also defines different types of KPIs including process, input, output, leading, lagging, outcome, qualitative and quantitative.