Kpi based pms

Kpi based pms

• 1.
  KPI BASED PERFORMANCE MANAGEMENT SYSTEM MuhammadFarhan
• 5.
  WHAT IS KPI? KEY PERFORMANCE INDICATORS Key performance indicators (KPIs) are defined as quantifiable, specific measures of an organization’s performance in certain areas of its business. KPIs may vary by project, department or business; be weighted differently by each project, department or business; and be either financial, nonfinancial or both. (SHRM, USA) A measurable expression for the achievement of a desired level of results in an area relevant to the evaluated entity’s activity. (The KPI Institute, Melbourne) Doodle Video -
• 6.
  UNDERSTANDING PERFORMANCE TERMS Example:Increase market share to 28% by the end of the financial year under Marketing Director coordination. Objective KPI Target Owner Time
• 7.
  UNDERSTANDING PERFORMANCE TERMS Example:Increase market share to 28% by the end of the financial year under Marketing Director coordination. Objective Increase in Market Share KPI % Market Share Target 28% Owner Marketing Director Time By Financial year end
• 8.
  UNDERSTANDING PERFORMANCE TERMS Example:HRM software implementation by the end June 2017 under HR Head Objective KPI Target Owner Time
• 9.
  UNDERSTANDING PERFORMANCE TERMS Example:HRM software implementation by the end June 2017 under HR Head Objective HRM Software Implementation KPI $ Payroll processed, # of Automated Processes Target 3 Modules – Core Payroll, Employee DB, Reporting & ESS Owner HR Head Time June 2017
• 10.
  VALUE FLOW ANALYSIS LOGICALMODEL TO INDICATE THE VALUE GENERATION FROM INPUTS, PROCESS OUTPUTS AND OUTCOMES. Objectives Inputs Processes Output Outcomes Improve Customer satisfaction with service levels # CSRs $ CS Budget # Time to answer an inquiry # Meetings with key customers %Solved Inquiries %Customer Satisfaction Index # New clients from referrals %Returning customers
• 11.
  VALUE FLOW ANALYSIS LOGICALMODEL TO INDICATE THE VALUE GENERATION FROM INPUTS, PROCESS OUTPUTS AND OUTCOMES. Objectives Inputs Processes Output Outcomes Placement of vacant positions – Manager level
• 12.
  VALUE FLOW ANALYSIS– CHOOSE KPIS WISELY LOGICAL MODEL TO INDICATE THE VALUE GENERATION FROM INPUTS, PROCESS OUTPUTS AND OUTCOMES. Objectives Inputs Processes Output Outcome Placement of vacant positions – Manager level $ Position Budget $ Hiring Budget # of Positions – 10 # CVs Recvd # CVs Screened # CVs Shortlisted # Interviews held # Final Shortlisted # Offers Rejected # Offers Accepted Time to Hire % Positions taken more than 45 days to fill # On boarding $ Budget Variance $ Hiring Budget Var. # Probation completion #Net hire index # Placements completed 1 year # Placement completed 1 year with EE rating Revenue per FTE
• 13.
  THANK YOU, STAYBLESSED  FEEL FREE TO CONTACT [email protected] LINKED IN - HTTPS://PK.LINKEDIN.COM/IN/FARHAN26