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LECTURE L05
TECHNOLOGICAL REVOLUTION
Modules
Module 1 - Technology Evolution

Module 2 - Innovation

Module 3 - Business Transformation

Module 4 - Infrastructure

Module 5 - Algorithms and Platforms

Module 6 - Future of Work
Module 2 - Innovation
L05 Technological Revolutions

L06 Innovation

L07 Diffusion of Innovation

L08 Becoming Invisible

Assignment 2
LECTURE L05
TECHNOLOGICAL REVOLUTION
Agenda
Technological revolutions

The Age of Oil, Automobile and Manufacturing

Current revolution —similaries

Generations
WHEN IN A TECHNOLOGICAL REVOLUTION

THE HARDEST THING TO UNDERSTAND IS THAT
YOU ARE IN ONE
We tend to overestimate the immediate
impact of technology and underestimate
the long-term impact
Timing is everything
We tend to place emphasis on the
technology itself, when it is really the social
and cultural change that will be the most
dramatic
Perception is everything
WE EMPHASIZE

TECHNOLOGY
BUT IGNORE THE
SOCIAL AND CULTURAL
IMPACT
Is it really up to politicians with their 12
point plans?
Economic Growth
Large revolutions that transform society
and change the way people live
What is the nature of them?
Are the similarities between them?
Do they always progress in the same way?
Technological Revolution
The 20th century was the age of
automobile, oil and mass manufacturing
Example of a Technological Revolution
THE WORLD IN 1899
Local and linear
L05 Technological Revolutions
The Great Horse Manure Crisis of 1894
“In 50 years every street in London would
be buried under nine feet of manure.”
— An article in Times of London, 1894
New Technological Revolution takes off
Henry Ford (1863 – 1947)
Ford Model-T 1908
Ford Model-T 1908
IRRUPTION
Car companies
Hottest technology companies at the time
New Class Emerges
Inequality rises - few people get very rich
Right age, place, time, and sex
Andrew MellonAndrew Carnegie Henry Ford John D. Rockefeller
FRENZY
The Roaring Twenties
L05 Technological Revolutions
L05 Technological Revolutions
The 1929 Wall Street Stock Crash
The crash began on October 24. Institutions and
financiers started to buy stocks to keep them up.
The stock bounced back only to collapse on
Tuesday, 29th - Black Tuesday.
L05 Technological Revolutions
The Great Depression
Depression spread world-wide and lasted
until the second Great War
Turning Point
Fundamental changes are made to move
from the frenzy mode, shaped by financial
criteria to synergy mode, solidly based on
growing production capabilites
Turning Point
Carlota Perez, Technological Revolution and Financial Capital
From 1960 to 1980 there was
unprecedented consumer demand
because of the affluent middle class
(Baby Boomers) both in US and
Europe
Source: Retail Revival
SYNEGRY
Prosperity
Benefits of the new technology spreads
More productive economies
Golden Age
Post-war America - „The Glory Days“
STAGNATION
Improvements in technology are waining
Younger generation feels left out
Mistrust, status quo is questioned
Stagnation
Carlota Perez, Technological Revolution and Financial Capital
Technological Revolution
INSTALLATION
PERIOD
TURNING

POINT
DEPLOYMENT
Age of Oil and

Automobile
1908
The Roaring
Twenties
1929-33 & 43 Post-war Golden Age
Source: Carlota Perez
INSTALLATION
PERIOD
TURNING

POINT
DEPLOYMENT
The Industrial 

Revolution
1771 Canal mania 1793-97 The Great British Leap
Age of Steam

and Railways
1829 Railway mania 1848-50 The Victorian Boom
Age of Steel
and Electricity 1875
Infrastructure

bubbles
1890-95
The Belle Époque (Europe)

Progressive Era (USA)
Age of Oil and

Automobile
1908
The Roaring
Twenties
1929-33 & 43 Post-war Golden Age
Source: Carlota Perez
Technological Revolution
The Long View
The Industrial
Revolution

Arkwright’s mill

in Cromford
1771
Age of Steam

and Railways

Manchester-
Liverpool Rocket
line
1829
Age of Steel and
Electricity

Carnegie
Bessemer steel
plant, Pittsburg
1875
Age of Oil and
automobile

Ford’s model T
plant, Detroit
1908
Age of
Information

Intel’s microchip,
Santa Clara
1971
Technical Revolutions span over generations
Starts with a cluster of technological revolutions
in a particular place
Source: Carlota Perez
3. Industrial Revolution2. Industrial Revolution1. Industrial Revolution
The Long View
The Industrial
Revolution

Arkwright’s mill

in Cromford
1771
Age of Steam

and Railways

Manchester-
Liverpool Rocket
line
1829
Age of Steel and
Electricity

Carnegie
Bessemer steel
plant, Pittsburg
1875
Age of Oil and
automobile

Ford’s model T
plant, Detroit
1908
Age of
Information

Intel’s microchip,
Santa Clara
1971
Technical Revolutions span over generations
Starts with a cluster of technological revolutions
in a particular place
Source: Carlota Perez
Installation period Deployment Period
Institutional
recomposition
Degreeoftechnologicalmaturity

andmarketsaturation
time
Crash 2000-2008
Big bang Intel 4004
1971
Next big bang
Techno-economic
split
IRRUPTION
Financial Bubble
Time
FRENZY
Golden Age
SYNERGY
MATURITY
Source: Carlota Perez
An event the signifies the start of an new
revolution
Something that changes the world
Technology Trigger
The Industrial
Revolution

Arkwright’s mill

in Cromford
1771
Age of Steam

and Railways

Manchester-
Liverpool Rocket
line
1829
Age of Steel and
Electricity

Carnegie
Bessemer steel
plant, Pittsburg
1875
Age of Oil and
automobile

Ford’s model T
plant, Detroit
1908
Age of
Information

Intel’s microchip,
Santa Clara
1971
Source: Carlota Perez
The Irruption Phase: A Time for Technology
Starts with technology trigger - an event or
item that signals beginning of a new era
Old paradigms are mature and stagnant
Unemployment rises, partly due to
economic stagnation and technological
replacement
New technology is pursued by
entrepreneurs
Despair and impotence affect those loosing
out
Old industries see declining profits
Policymakers try to keep and protect
outdated industries
Political uncertainty and division, sometimes
new movements
The Irruption Phase: A Time for Technology
The Frenzy Phase: A Time for Finance
Financial capital takes over - paper economy
decouples the real economoy
Small number of people get very rich,
inequality rises
Massive migration as people look for
opportunities
The Frenzy Phase: A Time for Finance
Time of speculations, corruption, and love of
wealth
The wealth that has grown and concentrated
in relatively few hands is greater that can be
absorbed by real investment
Excess money goes into infrastucture, over
investment
L05 Technological Revolutions
The Turning Point
A conceptual device to represent the
fundamental change required to move from
frenzy mode to synergy
Process of contextual change
Move from individualism to collective well-
being
Period that is ripe for reshaping regualtions
and policies
The Synergy Phase: A Time for Production
Golden age
Infrastructure serves as engines of growth
Wealth gets distributed as investment is in
production
The Synergy Phase: A Time for Production
Full employment - production
Reign of the middle class
New paradigms are now accepted and
permeates every activity
The Maturity Phase: A Time for Questioning
Markets get saturated
Technology is stable and mature,
productivity gains are drained
The young start to see things as ‘all wrong’ -
movements form
Time of questioning
The Maturity Phase: A Time for Questioning
Company mergers
Migration of activities to less-saturated
markets abroad
Age of Information and Telecommunications
1947
Programmable all-purpose
electronic computers start to have
impact on big businesses and
government
Automation starts, jobs get lost
IBM mainframes
Mainframe
1965
Minicomputers allow mid-sized
companies and academia to have
time shared computing power
Automation continues
Minicomputers
Fifth Technological Revolution
starts
Intel 1971
The Technology Trigger 1971
1981
Personal Computer allowed small
companies and individuals to own and
program computers
Generative platform
Opened up a huge revolution - created a
new industry
Personal Computers
IRRUPTION
Bill Gates Steve Jobs Michael Dell Larry Ellison
Tech Companies
1995
Opened up a new way for people to
communicate and exchange data
Generative platform, 

permissionless innovation
Created new industries,
transformed businesses
3.4 billion connected
Internet
FRENZY
L05 Technological Revolutions
2007
The smartphone revolution takes off
with new possibilities
Powerful computer in your pocket
Access to 4 million apps
Constant access to the Internet
Smartphone
Mainframe
1947
Minicomputer
1965
PC
1981 1995
Internet Smartphone
2007
The Shortening Waves
INSTALLATION
PERIOD
TURNING

POINT
DEPLOYMENT
Age of 

Information
1971
Internet mania and

financial casino
2000 & 2008
The Industrial 

Revolution
1771 Canal mania 1793-97 The Great British Leap
Age of Steam

and Railways
1829 Railway mania 1848-50 The Victorian Boom
Age of Steel
and Electricity 1875
Infrastructure

bubbles
1890-95
The Belle Époque (Europe)

Progressive Era (USA)
Age of Oil and

Automobile
1908
The Roaring
Twenties
1929-33 & 43 Post-war Golden Age
The New Golden Age?
Source: Carlota Perez
Technological Revolution
Installation period Deployment Period
Institutional
recomposition
Degreeoftechnologicalmaturity

andmarketsaturation
time
Crash 2000-2008
Big bang Intel 4004
1971
Next big bang
Techno-economic
split
IRRUPTION
Financial Bubble
Time
FRENZY
Golden Age
SYNERGY
MATURITY
Source: Carlota Perez
Is the turning point over?
The Danger in Turning points
After synergy and maturity, unrest and new movement start
to emerge and they are not silence, but people start to listen.

1. Rising Immigrations

2. Increasing inequality

3. The Perception of corruption

4. A big financial crisis

Talking About Generations
Generations
Major technological shifts always happens with generations
Research into understanding generations and how they behave
Here are some of the stereotypes - and should be used as a
guideline, not absolute facts
Although we see trends human nature is usually the same in any
generation
Silent Generation
Born 1925 until 1942, sometimes called “Lucky Few” and are retired
today
Born too early for WWII but before the Baby Boomers
Entered the workplace in a booming economy, the Sputnik Era - high
wagers, low fixed rate mortgages
The healthiest and most educated generation of elders that ever
lived—and, of course, the wealthiest.
The last Silent cohort reached age 65 in 2007 - perfect timing to the
end!
Baby Boomers
Born 1946 until 1964, following the booming years after World War II.
Larger than previous generation.
Associated with privilege. Time of widespread government subsidies
in post-war housing and education, and increasing affluence. The
boomers moved to the suburbs and were perfect consumers for the
newly erected malls.
Received peak levels of income. Therefore, the boomers were
perfect consumers. In 2015, the boomers are between 51 and 69
years.
Generation X
Born ca. 1965 until 1980, MTV generation
Grew up when the wife stopped being a housewife and started
working so Xers became latchkey kids, and got used to daycare and
divorce as well as microwave dinners (there is a theory that states
that microwave owens and divorce is related).
This is the generation in the middle - boomers and millennials
Got access to computers at school and later work, played video
games in arcades. Just as the baby boomers, the Xers are passive
consumers. This is the last generation to use email as main form of
correspondence.
Born ca. 1980 until 2000 - the net generation or NetGen
Grew up with computers and the internet, and played video games
on consoles at home. With online technologies this generation is
much better connected with their parents.
More liberal than previous generations and more open minded, don’t
mind big governments if they get service.
Unlikely to conform to a routine schedule like working 9-5 or
showing up at any particular time, work according their own
schedule, output driven. Not as loyal, move from one job to the next.
Millennials
Many millennials prefer smartphone and a laptop to having a car
They like staying in crowded urban areas and are less likely to
choose to live in suburbs
Workplaces that want to attract millennials are open spaces,
elegantly designed with lots of different places to work like sofas,
picnic tables - far away from Dilbert like cubicle place
Millennials
Millennials
Millennials are self centered and want to be the center of attraction
Whereas ad for the Xers and boomers showed some hero or role
model that they should look up to and want to become (and thus buy
the product, see the movie etc)
These ads don’t work for millennials as they are used to be the star -
and don’t want to be anybody else
L05 Technological Revolutions
Millennials
Have the reputation of choosing brands but lacking loyalty
They are quicker to switch brands, loyalty is shorter
Today we have much more choses, much more brands are available
and the sources of information that let you switch brands is far
bigger than ever
A consumer may choose a brand if a friend recommends it
Millennials
In the book Retail Revival, author points out that brands that are
winning with the millennials, of course they need to be good, but
also:
•Authentic like Lululemon, living what their brands espouses and
being real
•Purpose driven like TOMS Shoes, supporting human purpose
beyond pure profit;
•Quick to change like Apple, constantly driving obsolescence with
its latest products; and
•Socially savvy like Zappos.com, nurturing the visibility of everyone
in the company through social networks.
Millennials
Comparing Generations
Millennials use technology differently
What makes your generation unique?
Comparing Generations
0	
1,000	
2,000	
3,000	
4,000	
5,000	
6,000	
20	 21	 22	 23	 24	 25	 26	 27	 28	 29	 30	 31	 32	 33	 34	 35	 36	 37	 38	 39	 40	 41	 42	 43	 44	 45	 46	 47	 48	 49	 50	 51	 52	 53	 54	 55	 56	 57	 58	 59	 60	 61	 62	 63	 64	 65	 66	 67	 68	 69	 70	 71	 72	 73	 74	 75	 76	 77	 78	 79	 80	 81	 82	 83	 84	 85	 86	 87	 88	 89	 90	 91	 92	 93	 94	 95	 96	 97	 98	 99	100	101	102	103	104	105	106	107	108	
Series1	
Millennials
76,321
Gen-X
59,302
Baby boomers
69,897
hippies/“counterculture”
Beatles Kingdom
World war II
World war I
Values and traditions
MTV
Latchkeys
smartphones
computers/net
computers/BASIC
Punk
Born at farms
TV
Religion
Gögn frá Hagstofunni
Radio/telegrams
Rás2
Youtube
Social Media
Selfies
Bond
Movie starsQueen
Live Aid
Spotify
Netflix
Silent and before
30,054
game consoles
Arcades
Generations
Industrial/progress
LP
CD
Key Insight
Research suggest that millennials are in some ways different than
the previous generations, in particular their use of technology.
This is the generation that established businesses need to attract as
customers, and that means using the same technology as they do -
smartphones, web sites, and social media.
Then try to figure out the Snapchat generation
Next
Innovation

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L05 Technological Revolutions

  • 2. Modules Module 1 - Technology Evolution Module 2 - Innovation Module 3 - Business Transformation Module 4 - Infrastructure Module 5 - Algorithms and Platforms Module 6 - Future of Work
  • 3. Module 2 - Innovation L05 Technological Revolutions L06 Innovation L07 Diffusion of Innovation L08 Becoming Invisible Assignment 2
  • 5. Agenda Technological revolutions The Age of Oil, Automobile and Manufacturing Current revolution —similaries Generations
  • 6. WHEN IN A TECHNOLOGICAL REVOLUTION
 THE HARDEST THING TO UNDERSTAND IS THAT YOU ARE IN ONE
  • 7. We tend to overestimate the immediate impact of technology and underestimate the long-term impact Timing is everything
  • 8. We tend to place emphasis on the technology itself, when it is really the social and cultural change that will be the most dramatic Perception is everything
  • 9. WE EMPHASIZE
 TECHNOLOGY BUT IGNORE THE SOCIAL AND CULTURAL IMPACT
  • 10. Is it really up to politicians with their 12 point plans? Economic Growth
  • 11. Large revolutions that transform society and change the way people live What is the nature of them? Are the similarities between them? Do they always progress in the same way? Technological Revolution
  • 12. The 20th century was the age of automobile, oil and mass manufacturing Example of a Technological Revolution
  • 13. THE WORLD IN 1899
  • 16. The Great Horse Manure Crisis of 1894 “In 50 years every street in London would be buried under nine feet of manure.” — An article in Times of London, 1894
  • 18. Henry Ford (1863 – 1947)
  • 21. Car companies Hottest technology companies at the time
  • 22. New Class Emerges Inequality rises - few people get very rich Right age, place, time, and sex Andrew MellonAndrew Carnegie Henry Ford John D. Rockefeller
  • 26. The 1929 Wall Street Stock Crash The crash began on October 24. Institutions and financiers started to buy stocks to keep them up. The stock bounced back only to collapse on Tuesday, 29th - Black Tuesday.
  • 28. The Great Depression Depression spread world-wide and lasted until the second Great War
  • 30. Fundamental changes are made to move from the frenzy mode, shaped by financial criteria to synergy mode, solidly based on growing production capabilites Turning Point Carlota Perez, Technological Revolution and Financial Capital
  • 31. From 1960 to 1980 there was unprecedented consumer demand because of the affluent middle class (Baby Boomers) both in US and Europe Source: Retail Revival SYNEGRY
  • 32. Prosperity Benefits of the new technology spreads More productive economies
  • 34. Post-war America - „The Glory Days“
  • 36. Improvements in technology are waining Younger generation feels left out Mistrust, status quo is questioned Stagnation Carlota Perez, Technological Revolution and Financial Capital
  • 37. Technological Revolution INSTALLATION PERIOD TURNING
 POINT DEPLOYMENT Age of Oil and
 Automobile 1908 The Roaring Twenties 1929-33 & 43 Post-war Golden Age Source: Carlota Perez
  • 38. INSTALLATION PERIOD TURNING
 POINT DEPLOYMENT The Industrial 
 Revolution 1771 Canal mania 1793-97 The Great British Leap Age of Steam
 and Railways 1829 Railway mania 1848-50 The Victorian Boom Age of Steel and Electricity 1875 Infrastructure
 bubbles 1890-95 The Belle Époque (Europe)
 Progressive Era (USA) Age of Oil and
 Automobile 1908 The Roaring Twenties 1929-33 & 43 Post-war Golden Age Source: Carlota Perez Technological Revolution
  • 39. The Long View The Industrial Revolution Arkwright’s mill
 in Cromford 1771 Age of Steam
 and Railways Manchester- Liverpool Rocket line 1829 Age of Steel and Electricity Carnegie Bessemer steel plant, Pittsburg 1875 Age of Oil and automobile Ford’s model T plant, Detroit 1908 Age of Information Intel’s microchip, Santa Clara 1971 Technical Revolutions span over generations Starts with a cluster of technological revolutions in a particular place Source: Carlota Perez
  • 40. 3. Industrial Revolution2. Industrial Revolution1. Industrial Revolution The Long View The Industrial Revolution Arkwright’s mill
 in Cromford 1771 Age of Steam
 and Railways Manchester- Liverpool Rocket line 1829 Age of Steel and Electricity Carnegie Bessemer steel plant, Pittsburg 1875 Age of Oil and automobile Ford’s model T plant, Detroit 1908 Age of Information Intel’s microchip, Santa Clara 1971 Technical Revolutions span over generations Starts with a cluster of technological revolutions in a particular place Source: Carlota Perez
  • 41. Installation period Deployment Period Institutional recomposition Degreeoftechnologicalmaturity
 andmarketsaturation time Crash 2000-2008 Big bang Intel 4004 1971 Next big bang Techno-economic split IRRUPTION Financial Bubble Time FRENZY Golden Age SYNERGY MATURITY Source: Carlota Perez
  • 42. An event the signifies the start of an new revolution Something that changes the world Technology Trigger The Industrial Revolution Arkwright’s mill
 in Cromford 1771 Age of Steam
 and Railways Manchester- Liverpool Rocket line 1829 Age of Steel and Electricity Carnegie Bessemer steel plant, Pittsburg 1875 Age of Oil and automobile Ford’s model T plant, Detroit 1908 Age of Information Intel’s microchip, Santa Clara 1971 Source: Carlota Perez
  • 43. The Irruption Phase: A Time for Technology Starts with technology trigger - an event or item that signals beginning of a new era Old paradigms are mature and stagnant Unemployment rises, partly due to economic stagnation and technological replacement New technology is pursued by entrepreneurs
  • 44. Despair and impotence affect those loosing out Old industries see declining profits Policymakers try to keep and protect outdated industries Political uncertainty and division, sometimes new movements The Irruption Phase: A Time for Technology
  • 45. The Frenzy Phase: A Time for Finance Financial capital takes over - paper economy decouples the real economoy Small number of people get very rich, inequality rises Massive migration as people look for opportunities
  • 46. The Frenzy Phase: A Time for Finance Time of speculations, corruption, and love of wealth The wealth that has grown and concentrated in relatively few hands is greater that can be absorbed by real investment Excess money goes into infrastucture, over investment
  • 48. The Turning Point A conceptual device to represent the fundamental change required to move from frenzy mode to synergy Process of contextual change Move from individualism to collective well- being Period that is ripe for reshaping regualtions and policies
  • 49. The Synergy Phase: A Time for Production Golden age Infrastructure serves as engines of growth Wealth gets distributed as investment is in production
  • 50. The Synergy Phase: A Time for Production Full employment - production Reign of the middle class New paradigms are now accepted and permeates every activity
  • 51. The Maturity Phase: A Time for Questioning Markets get saturated Technology is stable and mature, productivity gains are drained The young start to see things as ‘all wrong’ - movements form Time of questioning
  • 52. The Maturity Phase: A Time for Questioning Company mergers Migration of activities to less-saturated markets abroad
  • 53. Age of Information and Telecommunications
  • 54. 1947 Programmable all-purpose electronic computers start to have impact on big businesses and government Automation starts, jobs get lost IBM mainframes Mainframe
  • 55. 1965 Minicomputers allow mid-sized companies and academia to have time shared computing power Automation continues Minicomputers
  • 56. Fifth Technological Revolution starts Intel 1971 The Technology Trigger 1971
  • 57. 1981 Personal Computer allowed small companies and individuals to own and program computers Generative platform Opened up a huge revolution - created a new industry Personal Computers
  • 59. Bill Gates Steve Jobs Michael Dell Larry Ellison Tech Companies
  • 60. 1995 Opened up a new way for people to communicate and exchange data Generative platform, 
 permissionless innovation Created new industries, transformed businesses 3.4 billion connected Internet
  • 63. 2007 The smartphone revolution takes off with new possibilities Powerful computer in your pocket Access to 4 million apps Constant access to the Internet Smartphone
  • 65. INSTALLATION PERIOD TURNING
 POINT DEPLOYMENT Age of 
 Information 1971 Internet mania and
 financial casino 2000 & 2008 The Industrial 
 Revolution 1771 Canal mania 1793-97 The Great British Leap Age of Steam
 and Railways 1829 Railway mania 1848-50 The Victorian Boom Age of Steel and Electricity 1875 Infrastructure
 bubbles 1890-95 The Belle Époque (Europe)
 Progressive Era (USA) Age of Oil and
 Automobile 1908 The Roaring Twenties 1929-33 & 43 Post-war Golden Age The New Golden Age? Source: Carlota Perez Technological Revolution
  • 66. Installation period Deployment Period Institutional recomposition Degreeoftechnologicalmaturity
 andmarketsaturation time Crash 2000-2008 Big bang Intel 4004 1971 Next big bang Techno-economic split IRRUPTION Financial Bubble Time FRENZY Golden Age SYNERGY MATURITY Source: Carlota Perez
  • 67. Is the turning point over?
  • 68. The Danger in Turning points After synergy and maturity, unrest and new movement start to emerge and they are not silence, but people start to listen. 1. Rising Immigrations
 2. Increasing inequality
 3. The Perception of corruption
 4. A big financial crisis

  • 70. Generations Major technological shifts always happens with generations Research into understanding generations and how they behave Here are some of the stereotypes - and should be used as a guideline, not absolute facts Although we see trends human nature is usually the same in any generation
  • 71. Silent Generation Born 1925 until 1942, sometimes called “Lucky Few” and are retired today Born too early for WWII but before the Baby Boomers Entered the workplace in a booming economy, the Sputnik Era - high wagers, low fixed rate mortgages The healthiest and most educated generation of elders that ever lived—and, of course, the wealthiest. The last Silent cohort reached age 65 in 2007 - perfect timing to the end!
  • 72. Baby Boomers Born 1946 until 1964, following the booming years after World War II. Larger than previous generation. Associated with privilege. Time of widespread government subsidies in post-war housing and education, and increasing affluence. The boomers moved to the suburbs and were perfect consumers for the newly erected malls. Received peak levels of income. Therefore, the boomers were perfect consumers. In 2015, the boomers are between 51 and 69 years.
  • 73. Generation X Born ca. 1965 until 1980, MTV generation Grew up when the wife stopped being a housewife and started working so Xers became latchkey kids, and got used to daycare and divorce as well as microwave dinners (there is a theory that states that microwave owens and divorce is related). This is the generation in the middle - boomers and millennials Got access to computers at school and later work, played video games in arcades. Just as the baby boomers, the Xers are passive consumers. This is the last generation to use email as main form of correspondence.
  • 74. Born ca. 1980 until 2000 - the net generation or NetGen Grew up with computers and the internet, and played video games on consoles at home. With online technologies this generation is much better connected with their parents. More liberal than previous generations and more open minded, don’t mind big governments if they get service. Unlikely to conform to a routine schedule like working 9-5 or showing up at any particular time, work according their own schedule, output driven. Not as loyal, move from one job to the next. Millennials
  • 75. Many millennials prefer smartphone and a laptop to having a car They like staying in crowded urban areas and are less likely to choose to live in suburbs Workplaces that want to attract millennials are open spaces, elegantly designed with lots of different places to work like sofas, picnic tables - far away from Dilbert like cubicle place Millennials
  • 76. Millennials Millennials are self centered and want to be the center of attraction Whereas ad for the Xers and boomers showed some hero or role model that they should look up to and want to become (and thus buy the product, see the movie etc) These ads don’t work for millennials as they are used to be the star - and don’t want to be anybody else
  • 79. Have the reputation of choosing brands but lacking loyalty They are quicker to switch brands, loyalty is shorter Today we have much more choses, much more brands are available and the sources of information that let you switch brands is far bigger than ever A consumer may choose a brand if a friend recommends it Millennials
  • 80. In the book Retail Revival, author points out that brands that are winning with the millennials, of course they need to be good, but also: •Authentic like Lululemon, living what their brands espouses and being real •Purpose driven like TOMS Shoes, supporting human purpose beyond pure profit; •Quick to change like Apple, constantly driving obsolescence with its latest products; and •Socially savvy like Zappos.com, nurturing the visibility of everyone in the company through social networks. Millennials
  • 81. Comparing Generations Millennials use technology differently
  • 82. What makes your generation unique? Comparing Generations
  • 83. 0 1,000 2,000 3,000 4,000 5,000 6,000 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 64 65 66 67 68 69 70 71 72 73 74 75 76 77 78 79 80 81 82 83 84 85 86 87 88 89 90 91 92 93 94 95 96 97 98 99 100 101 102 103 104 105 106 107 108 Series1 Millennials 76,321 Gen-X 59,302 Baby boomers 69,897 hippies/“counterculture” Beatles Kingdom World war II World war I Values and traditions MTV Latchkeys smartphones computers/net computers/BASIC Punk Born at farms TV Religion Gögn frá Hagstofunni Radio/telegrams Rás2 Youtube Social Media Selfies Bond Movie starsQueen Live Aid Spotify Netflix Silent and before 30,054 game consoles Arcades Generations Industrial/progress LP CD
  • 84. Key Insight Research suggest that millennials are in some ways different than the previous generations, in particular their use of technology. This is the generation that established businesses need to attract as customers, and that means using the same technology as they do - smartphones, web sites, and social media. Then try to figure out the Snapchat generation