LarryLeon

LarryLeon

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  Larry L. Leon 9891Newport Way • Cypress, CA 90630 (714) 251-3192 • [email protected] SENIOR DESKTOP SUPPORT Over 15 years of direct experience in network administration, hardware/software installation and configuration, user technical support, problem solving and special projects. Certified Microsoft Professional (MCP), A+, and Hubble Premise Wiring. Energetic and self-motivated team player. Proven ability to work in both independent and Team environments. Exceptional communication, fluent in Spanish, interpersonal, intuitive, technical, and organizational and over 10 years in leadership skills. TECHNOLOGIES ●Windows XP/7 Pro/10 ●MS Exchange ●Active Directory ●Windows Server 2003/2008/2012 ●MS Office 2007/2013 ●VPN/SecurID ●TCP/IP, DNS, DHCP ●Veritas Net Backup ●Windows Security ●VMWare ●Symantec Antivirus ●Ghosting/Imaging PROFESSIONAL EXPERIENCE 6/15 – Present Edwards Lifesciences Irvine, CA Sr. Desktop Technician : Driving to provide excellence in our Desktop Support Team, revolving around clear documentation, consistent execution, and continual review for improvement. Primary focal for the Help Desk Team in escalating processes and procedures. Responsibilities include supporting and managing approximately 6,500 client workstations worldwide. Which includes: Exchange/Office 365, MS Office 2013, SCCM, Active Directory, Sharepoint, Citrix, Symantec, Skype, iPhone/Android, and Cisco VOIP. Day to day operations are logged on LanDesk Ticket Management System. 11/14 – 6/15 Choc Children’s Hospital Orange, CA Systems Support Specialist : Provide technical assistance to computer system users. Answer questions and resolve computer problems for clients in person, via telephone or from a remote location. Provide assistance concerning the use of computer hardware and software: Windows 7 Professional, Mac OS X 10.8.3, Norton AntiVirus , Citrix, iPhone/iPad, Android, Avaya VOIP System, Wireless Access Points, and HP printers. Administer user accounts, permissions, and access rights on Windows Server 2008/Exchange 2010. Work on escalated issues and log all activity on HEAT Ticket Management System. Assist the IT manager on projects/network maintenance and follow up with daily operations. 03/12 – 11/14 Spireon, Inc. Irvine, CA Sr. IT Support Specialist : Focused on diagnosing, troubleshooting and repairing issues that internal customers have at both Irvine sites. Manage all desktop hardware, software applications such as: Windows 7 Professional, Mac OS X 10.8.3, Trend Micro Client-Server Security Agent, Windows Security Updates, iPhone/iPad, VOIP IC3 System, Polycom, Aerhive Wireless Access Points, and Kyocera printers. Administer/maintain end user accounts, permissions, and access rights on Windows Server 2008/Exchange 2010 and Sharepoint. Supervise and train two help desk staff and assist with escalated issues and log all activity on Dell Kace Ticket Management System. Setup IT 1
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  schedule and meetingsin the department and assist the IT manager on projects/network maintenance. 10/06 – 03/12 Red Mountain Retail Group Inc. Santa Ana, CA Sr. Desktop Technician : Responsible for supporting all of Corp. and remote site: Phoenix, AZ and Clovis, CA. Maintain all desktop hardware, software applications such as: Windows XP/7 Professional, Mac OS X 10.5, Windows 2003/2008 Server, VMWare 4.1, Symantic Endpoint Protection, Symantec Messaging Gateway, Windows Security Updates, BlackBerry Enterprise Server and iPhone/iPad, Veritas Net Backup, VOIP TrixBox System. Also, administer/maintain end user accounts, permissions, and access rights. Work on special projects or any maintenance that is required. 10/04 – 10/06 RSI Anaheim, CA Sr. Desktop Technician : Provide support for all internal and remote sites: Mira Loma, Newport Beach, North Carolina, and Mexico sites. Manage all Windows 2000/2003 Servers which include: Symantic Antivirus updates, Windows Security Updates, Veritas Net Backup, and administer/maintain end user accounts, permissions, and access rights. Troubleshoot all warehouse technology such as: Wireless Access Points, Wireless Guns, Scanners, Label printers, and HP printers. Supervise and train three help desk staff and assist with escalated issues and log all activity on Track-It Ticket System. Setup IT schedule, meetings, and upcoming projects in the department. 9/03 – 7/04 Fidelity National Information Solutions Santa Ana, CA Help Desk Analyst : Served as the first initial point of contact, over the phone, providing solution of company’s software related problems. Answered a volume of troubleshooting calls of 50 – 60 per day and logged all activity on Remedy Ticket System. Implemented documentation onto company’s knowledge base used to troubleshoot software problems. Support users in a Windows 98/2000/XP environment-utilizing Outlook as the main email client. 1/03 – 8/03 American Home Loans Santa Ana, CA Desktop Support Technician : Answered all incoming calls from corporate users to outside branch and troubleshoot the problems. Support an Exchange 5.5/Outlook email system along with Windows 2000/XP on user workstations. Logged all activity on company’s proprietary software and assigned tickets to the appropriate department. Wrote documentation on installing and configuring certain types of software used by the company. Assisted the desktop support department on trouble tickets. 8/00 – 5/02 Epoch Internet Los Angeles, CA Data Center Technician : Answered a multiple volume of troubleshooting calls of 50 – 100 per day and logged all activity on company’s proprietary software. Support users in a Windows 2000/XP environment. Performed hardware installations which included: Processors, RAM, Hard Drives, Raid Cards, NIC Cards, SCSI cables. Mounted client’s servers and made/ran CAT 5 cabling in the Data Center. Troubleshoot all software and hardware related issues pertaining to servers, switches, and routers. Installed T1, POTS lines and monitored client servers using Big Brother software. Maintained the Data Center, which included: Cable management, Colocation rack management, and Dedicated Client Server management. Used VERITAS Net Backup software and performed backups, restores, and snapshots for clients. Monitored backup system and swapped tapes from Storage Tech unit. Administered and worked in an environment of 200+ servers with the following operating systems: WIN 2000, NT 4.0, REDHAT 6.2, 7.1 and Solaris 7.Worked with a variety of IBM and Sun servers and completed all installations for the following: RAID 1 & 5, SQL 7.0, SQL 7.0 enterprise edition, Cold Fusion 4.5, My SQL (Linux), IBM Websphere, IBM DB2. EDUCATION 1992 - 1996 Cypress High School Cypress, CA Diploma 1999 - 2000 Computer Education Institute Lake Forest, CA 2
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  Network Administration :A+MCP 3