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CCL LEADER DEVELOPMENT

R
 OADMAP
4  COREDEVELOPMENT
                                                                                     PROGRAMS

                                                                                  6  SPECIALIZEDSKILL
                                                                                     DEVELOPMENTPROGRAMS

                                                                                      8  LEADERSHIPCOACHING
                                                                                  10  LEADERSHIPASSESSMENTS

                                                                                  12  CUSTOMIZEDSERVICES

                                                                                  14  LEADERDEVELOPMENT
                                          H
                                                      L
                                                                                      ROADMAPDEFINED
                G                    D


            Q            O
    B                   R                                                                          J
                    C
A
                P                                 I
                                                            N
        K                                                              S

                                                  T                            E




                                              M
                                                                                                       F
                             CCL®isanchoredbyfivecampuses            CCLprogramsareofferedaroundtheglobe—atits
                             inNorthAmerica,EuropeandAsia:            fivecorecampusesandattheseadditionallocations:
                             	   A 	San	Diego,	California,	USA             	   F 	 Mt.	Eliza,	Victoria,	Australia   	   N 	 Dubai,	UAE
                             	   B 	 Colorado	Springs,	Colorado,	USA       	   G 	 Ontario,	Canada                  	   O 	 Hartford,	Connecticut,	USA
                             	   C 	 Greensboro,	North	Carolina,	USA       	   H 	 Copenhagen,	Denmark              	   P 	 St.	Petersburg,	Florida,	USA
                             	   D 	 Brussels,	Belgium                     	   I 	 Cairo,	Egypt                     	   Q 	 Peoria,	Illinois,	USA
                             	   E 	 Singapore                             	   J 	 Minato-Ku,	Tokyo,	Japan          	   R 	 College	Park,	Maryland,	USA
                                                                           	   K 	 Mexico	City,	Mexico              	   S 	 Pune,	India
                                                                           	   L 	 Moscow,	Russia                   	   T 	 Addis	Ababa,	Africa
                                                                           	 M	 Bellville,	South	Africa
The Center for Creative Leadership’s
LeaderDevelopmentRoadmap
accelerates your strategy and business
results by unlocking leadership potential.
Thequalityofyourleadership
                               drivestheperformanceofthe
                               organization.
                               CCLacceleratesyourstrategyandbusinessresultsbyunlockingthe
                               leadershippotentialinyourorganization.CCLdrivesresultsbypartnering
                               withorganizationstoalignleadershipstrategywithbusinessgoals,
                               optimizetheorganizationalenvironmentforleadershipandharnessthe
                               energyofawell-developedworkforce.




                               CCL’sLeaderDevelopment
                               Roadmap:Real Challenges,
                               Focused Development
                               BasedonCCL’s40yearsofresearchanddirectexperiencedeveloping
                               thousandsofleadersannually,theLeaderDevelopmentRoadmaphelps
                               youtargetthereal-worldchallengesuniquetoeachlevelofleadership.
                               TheRoadmapprovideseasyaccesstotheprograms,products,coaching
                               andservicesthatleadersneedtosucceed.




CCL’sLeaderDevelopment
Roadmapmeetsyouwhere
youareandtakesyouwhere
youwanttogo.
Howtousethisguide
The Leader Development Roadmap connects the challenges leaders face
every day with the essential skills they need to be successful. We’ve created
a flexible suite of development resources targeted to five levels of leaders:




LEADINGSELF:Individual contributors, professional staff and emerging leaders
LEADINGOTHERS:Leaders of individual contributors
LEADINGMANAGERS:Leaders of managers and/or senior professional staff
LEADINGTHEFUNCTION:Leaders of functions or divisions
LEADINGTHEORGANIZATION:Leaders of the enterprise
Browse the following pages to see the array of programs, coaching,
assessments and other resources for each level. Take a closer look at
the challenges and the focus areas for development on page 15.

For assistance in finding the right resources for you or your organization,
please visit www.ccl.org or contact your local regional headquarters:

CCL-Americas +1 336 545 2810
CCL-Europe,MiddleEast,Africa +32 (0)2 679 0910
CCL-Asia-Pacific +65 6854 6000
“ heCenterisknowngloballyasthe
      T
     goldstandardinleadershipdevelopment
     forexecutives,sotheseniorleaderswe
     approachknowtheywillbeparticipating
     inaqualityinitiative.”
     Nancy Coffee – President and CEO, The Leadership Academy                                     FUNDAMENTAL
                                                                                                  FOURLEADER
                                                                                                  COMPETENCIES:
                                                                                                  •   Self Awareness
                                                                                                  •   Learning Agility
                                                                                                  •   Influence
                                                                                                  •   Communication


4    COREDEVELOPMENTPROGRAMS
     CCLcoreleadershipprogramsbuildthemostcriticalskillsforsuccessateachlevelof
     leadership.TheyaregroundedinCCL’s“Fundamental Four”leaderskills,drivenby
     essentialoutcomesandfocusedonkeyrequirementsforsuccessateachlevel.

     CCL’sprogramsaredeeplypersonalandcustomizedtoeachlearner.CCL’sprovenmodelof
     developmentintegratesAssessment, Challenge andSupport,helpingleadersinternalize
     essentiallessonsandcreateactionplansforimprovement.

     AlumniconsistentlyrankCCLprogramsamongthetopintheworldinsurveysconducted
     bytheFinancial TimesandBusinessWeek.Exploreeachprogramtofindoutwhy.
LEADING                      LEADING                      LEADING                       LEADINGTHE                     LEADINGTHE
          SELF                         OTHERS                        MANAGERS                          FUNCTION                      ORGANIZATION




  Leadership                    Maximizing                     Leadership                       Leadingfor                   Leadershipat
 Fundamentals                   YourLeadership                 Development                     Organizational                    thePeak
                                   Potential                        Program                           Impact:The
                                                                                                     Looking Glass
                                                                                                       Experience
Introduces the fundamentals     Prepares first-time managers     Builds the leadership skills      Enhances the ability to lead    Maximizes personal leadership
  of effective leadership for     to achieve lasting results      and confidence needed to         strategically while balancing      power to accelerate the
    greater success, faster.           through people.         translate strategy into effective       short and long-term          organization’s commitment,
                                                                   action on the front line.               perspectives.               alignment and results.




 www.ccl.org/lf                 www.ccl.org/mlp                 www.ccl.org/ldp                    www.ccl.org/loi                  www.ccl.org/lap




                 CoreDevelopmentPrograms
6   SPECIALIZEDSKILLDEVELOPMENTPROGRAMS
    Specializedskilldevelopmentprogramsgiveleadersanimmersionintospecificleadership
    topics.Thesehighlyfocusedexperiencesareworkingsessions,designedtohelpleaders
    applywhattheylearntotheircurrentsituations–andtotheirfuturegoals.

    Whetherleadersneedtosharpentheirexperienceinstrategicleadership,buildcritical
    coachingskills,successfullyleadinnovationorcreatecommitmentinateam,these
    programsprovidedeepinsightandpracticaltoolsforsuccess.
LEADING      LEADING                               LEADING                           LEADINGTHE                             LEADINGTHE
  SELF         OTHERS                                 MANAGERS                              FUNCTION                              ORGANIZATION


                                                                                 DevelopingtheStrategicLeader
                                                                                   Focuses strategic thinking, acting and influencing skills
                                                                                         to more effectively lead strategy execution


                           LeadingTeamsforImpact
                          Strengthens ability to manage and lead teams to
                              experience the power of collective effort


                               TheWomen’sLeadershipProgram
                                Provides understanding and development in a wide range
                                 of issues affecting professional women in organizations


                     InnovationLeadership
                 Builds a culture that fosters creativity, cultivates
                         learning, and accelerates growth


                    CoachingforHumanResourcesProfessionals
                            Strengthens coaching skills and shares best practices in coaching


                   LeadershipDevelopmentforHRProfessionals
                 Increases leadership capacity to strengthen HR partnerships with senior management


                              CoachingforGreaterEffectiveness
                  Develops skills in coaching others to increase productivity and improve performance


                             AssessmentCertificationWorkshop
                     Become certified to administer CCL’s powerful suite of 360-degree assessments




    SpecializedSkillDevelopmentPrograms
CCLCOACHING
                                                                                            SERVICESPROVIDE:
                                                                                            • High quality assessments
                                                                                            • A commitment to proven leadership
                                                                                              development methods
                                                                                            • Rigorously trained coaches
                                                                                            • A confidential, safe environment
                                                                                              for growing as a leader

8   LEADERSHIPCOACHING
    Steepedinmorethanfourdecadesofresearchandpracticalknow-how,CCL’scoaching
    helpsleadersmasternewattitudesandbehaviorsthatdrivebusinessresults.

    Ourleadershipcoachingsolutionscanmakeadifferenceatalllevelsoftheorganization,
    fromafirst-timemanagertotheCEO.Ourcoachesalsoworkwithgroupsandteamsto
    facilitatelearningandpushforimprovedperformance.
LEADING     LEADING                             LEADING                               LEADINGTHE                      LEADINGTHE
  SELF        OTHERS                               MANAGERS                                  FUNCTION                       ORGANIZATION


                                    CoachingSkillsWorkshops                                                                       APEX
                               Customized coaching-skill program within organizations                                            In-depth, C-level
                                                                                                                               leadership coaching

                            CoachingforGreaterEffectiveness
                               Public program that develops skills in coaching others to
                                   increase productivity and improve performance
                                                                                                                       SeniorLeadership
                                                                                                                        TeamCoaching
                                                                                                                        Executive coaches uncover
                   CoachingforHumanResourceProfessionals                                                              hidden challenges and
                Public program that strengthens coaching skills and shares best practices in coaching                       drive team results


                                                                     ExecutiveCoaching
                                                   Drives results with one-on-one, customized leadership development



                                         TransitionCoaching
                          Helps individual leaders prepare for or excel at career transitions



                                     TeamandGroupCoaching
                Allows teams to work together and create shared understanding to increase effectiveness



                             ProgrammaticFollow-onCoaching
                  Maintain momentum after a development program with goal-achievement coaching




    LeadershipCoaching
10   LEADERSHIPASSESSMENTS
     CCL’sassessmentsarepowerfuldriversoflearningandchange.Ourassessmentandfeedback
     processhelpsleadersmeasurewheretheyare,clarifyneedsandgoals,andsetdirectionfor
     furtherdevelopment.

     CCLpioneeredtheuseofassessmentsandfeedbackinleadershipdevelopmentdecadesago.
     Ourexpertiseandstate-of-the-art,research-basedassessmenttoolshaveearnedthetrust
     ofthousandsofHRprofessionalsandconsultantsbecausethey:

          • Easilyfitintoexistingorganizationaldevelopmentprograms-andofferrelevantobservableandmeasurableresultson
           leadershipskillsmanagerslearnthroughexperience.
          • Provideoptionsforcustomizationthatcanincreaserelevance,ownershipandadvocacythroughouttheorganization.
          • Providestatisticallyvalidandreliableresultsthathelpindividualsandteamsaligntheirperformanceobjectiveswith
           thoseoftheentireorganization.
          • Providelanguageoptionsforusewithnon-Englishspeakingemployees.
LEADING                               LEADING                               LEADING                              LEADINGTHE                                LEADINGTHE
  SELF                                  OTHERS                                 MANAGERS                                 FUNCTION                                 ORGANIZATION


                                                            KEYStoCreativityandInnovation
                      Organizational Assessment: Assess organizational climate for creativity and innovation by measuring specific management practices


                                                                                       LeadershipGapIndicator
                                                              Organizational Assessment: Identify and address critical skill gaps in organizational leadership


         JobChallengeProfile
 Self Assessment: Use job assignments to develop skills


    LearningTacticsInventory
Self Assessment: Profile preferred learning behaviors and                                                                         ExecutiveDimensions®
           develop individual learning plans                                                                            360-Degree Assessment: Address top level leadership issues


                                                                                            Benchmarks®
                                                360-Degree Assessment: Measure 16 skills and perspectives critical for success and five possible career derailers


                                                                   SKILLSCOPE®
                                   360-Degree Assessment: Assess 15 key job-related skills essential for managerial success


                                                                            Prospector®
                                                  360-Degree Assessment: Gain feedback on the skills most often found in
                                                    successful executives and the behaviors needed to acquire those skills


                                                                          360ByDesign®
                     360-Degree Assessment: Customizable development tool measuring key leadership skills and behaviors identified by an organization


                                                          AssessmentCertificationWorkshop
                                                Become certified to administer CCL’s powerful suite of 360-degree assessments




         Assessments
12   CUSTOMIZEDSERVICES
     CCL’scustomizedservicesalloworganizationstodeveloptheleadershipcompetenciesneeded
     tomeetspecificchallengesandbusinessrealities.

     Foreachclient,ourapproachisconsistentbuttheoutcomeisone-of-a-kind.Weemploy
     ourrigorousD6process-Discover,Diagnose,Design,Develop,Deliver,Discern–tocreate
     customizedsolutionsfortoughleadershipchallenges.Whethertheneedisforalarge-scale
     changeinitiativeorasmallerdevelopmentprogramforadivisionordepartment,CCL’s
     customizedservicescanbetailoredtoalllevelsinyourorganization.
LEADING     LEADING                 LEADING                  LEADINGTHE             LEADINGTHE
  SELF        OTHERS                   MANAGERS                     FUNCTION              ORGANIZATION




 1               DISCOVERyourbusinesschallenge.
                  Examine the internal and external business drivers of the problem.



 2                  DIAGNOSEyourleadershipneed.
                Connect your business challenge with the underlying leadership issues.



 3                DESIGNyourcustomizedsolution.
                           Draw the blueprint to your leadership solution.



 4                          DEVELOPtheinitiative.
                   Build your customized leadership solution to your specifications.



 5                          DELIVERyoursolution.
                                      Exceed your expectations.



 6                            DISCERNtheimpact.
                Demonstrate the real results you can deliver back to your organization.




    CCL’sCustomDesignProcess
14   LEADERDEVELOPMENTROADMAPDEFINED
     Leadershipskillsshouldcontinuetoevolveandadaptinordertomeettheconstantly
     changingconditionsandchallengesofaglobalmarketplace.CCL’sRoadmapconnects
     leaderstotherightdevelopmentattherighttime.WiththeRoadmap,organizations
     havetheinformationtheyneedtosteerleaderdevelopment,fuelsustainedsuccess,
     andprepareallleadersforwhat’snext.
LEADING                           LEADING                         LEADING                  LEADINGTHE                           LEADINGTHE
           SELF                              OTHERS                           MANAGERS                     FUNCTION                            ORGANIZATION


 Challenges                         Challenges                        Challenges                    Challenges                            Challenges
	 •	Prepare	for	management	         	 •	Transition	from	               	 •	Integrate	cross	-          	 •	Set	vision	and	build	toward	       	 •	Set	organizational	
    or leadership role                  individual performer to            functional perspectives        the future                             direction
	 •	Build	common	leadership             leading a team                     in decisions               	 •	Balance	trade-offs	                	 •	Foster	alignments	across		   	
    language in organization        	 •	Build	relationships	to	        	 •	Handle	complexity              between the short                      the organization
	 •	Increase	personal	                  get work done                  	 •	Manage	politics                and long-term                      	 •	Gain	commitment	for	
    effectiveness and               	 •	Deal	effectively	with	                                        	 •	Align	organization	for		       	       performance
                                                                       	 •	Sell	ideas	to	senior	
    performance                         conflict                                                          strategy implementation
                                                                           leaders                                                           	 •	Refine	and	build	strong		    	
                                   	 •	Solve	problems                 	 •	Select		lead	managers	                                              executive persona
                                       successfully                                          
                                                                           for high performance       
                                                                                             
                                              
        FundamentalFourLeaderCompetencies:Selfawareness,learningagility,influence,communication

 Competencies                       Competencies                     Competencies                    Competencies                         Competencies
	 •	Establishing	credibility        	 •	Coaching	                     	 •	Thinking		acting	         	 •	Being	visionary                    	 •	Creating		
	 •	Leading	with	purpose                developing others                  systemically               	 •	Driving	results                        articulating vision

	 •	Delivering	results              	 •	Leading	team	                  	 •	Managing	organizational	   	 •	Strategic	thinking		              	 •	Creating	strategic	
                                        achievement                        complexity                     acting                                 alignment
	 •	Doing	whatever	it	takes
                                    	 •	Building		maintaining		   	   	 •	Negotiating	adeptly        	 •	Creating	engagement                	 •	Developing	a	
	 •	Interpersonal	savvy                 relationships                                                                                            leadership and talent
                                                                       	 •	Selecting		developing	    	 •	Identifying	innovation		       	
	 •	Embracing	flexibility           	 •	Resolving	conflict                 others                                                                strategy aligned with
                                                                                                          opportunities for new                  business strategy
	 •	Tolerating	ambiguity            	 •	Learning	to	delegate           	 •	Taking	risks	                  businesses
                                                                                                                                             	 •	Leading	the	culture
	 •	Understanding	one’s	own		   	   	 •	Confronting	problem			     	   	 •	Implementing	change        	 •	Working	across	
    values and culture                  employees                                                         boundaries                         	 •	Executive	image
                                                                       	 •	Managing	globally	
                                    	 •	Innovative	problem	                dispersed teams            	 •	Leading	globally                   	 •	Creating	a	culture	of		 	    	
                                        solving                                                                                                  innovation

                                    	 •	Embracing	change                                                                                     	 •	Catalyzing	change	

                                    	 •	Adapting	to	Cultural		 	   	                                                                         	 •	Leading	outwardly
                                        Differences




                  ChallengesCompetencies
NOTES
www.ccl.org
GetstartedWithCCL
We	look	forward	to	partnering	with	you	on	your	leadership	challenges	and	developing	the	
creative leadership that will lift you and your organization to new levels of success. To get
started, visit www.ccl.org or contact us at one of our regional headquarters:

CCL-Americas
Telephone  +1 336 545 2810
Facsimile  +1 336 282 3284
E-mail     info@ccl.org

CCL-Asia-Pacific
Telephone   +65 6854 6000
Facsimile   +65 6854 6001
E-mail      cclasia@ccl.org

CCL-Europe,MiddleEast,Africa
Telephone   +32 (0)2 679 0910
Facsimile   +32 (0)2 673 6306
E-mail      ccl.europe@ccl.org




Center for Creative Leadership, CCL®, its logo, Leadership Development Program (LDP)®, Benchmarks®, SKILLSCOPE®, Executive Dimensions®, and 360 By Design® are registered trademarks owned by
the	Center	for	Creative	Leadership.	Prospector®	is	a	registered	trademark	owned	by	Morgan	W.	McCall	Jr.	Gretchen	M.	Spreitzer,	and	Joan	Mahoney.	©	2010	Center	for	Creative	Leadership.		All	Rights	Reserved.	
Client Priority Code: LDR2010v001

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Leader Development Roadmap by CCL

  • 2. 4 COREDEVELOPMENT PROGRAMS 6 SPECIALIZEDSKILL DEVELOPMENTPROGRAMS 8 LEADERSHIPCOACHING 10 LEADERSHIPASSESSMENTS 12 CUSTOMIZEDSERVICES 14 LEADERDEVELOPMENT H L ROADMAPDEFINED G D Q O B R J C A P I N K S T E M F CCL®isanchoredbyfivecampuses CCLprogramsareofferedaroundtheglobe—atits inNorthAmerica,EuropeandAsia: fivecorecampusesandattheseadditionallocations: A San Diego, California, USA F Mt. Eliza, Victoria, Australia N Dubai, UAE B Colorado Springs, Colorado, USA G Ontario, Canada O Hartford, Connecticut, USA C Greensboro, North Carolina, USA H Copenhagen, Denmark P St. Petersburg, Florida, USA D Brussels, Belgium I Cairo, Egypt Q Peoria, Illinois, USA E Singapore J Minato-Ku, Tokyo, Japan R College Park, Maryland, USA K Mexico City, Mexico S Pune, India L Moscow, Russia T Addis Ababa, Africa M Bellville, South Africa
  • 3. The Center for Creative Leadership’s LeaderDevelopmentRoadmap accelerates your strategy and business results by unlocking leadership potential.
  • 4. Thequalityofyourleadership drivestheperformanceofthe organization. CCLacceleratesyourstrategyandbusinessresultsbyunlockingthe leadershippotentialinyourorganization.CCLdrivesresultsbypartnering withorganizationstoalignleadershipstrategywithbusinessgoals, optimizetheorganizationalenvironmentforleadershipandharnessthe energyofawell-developedworkforce. CCL’sLeaderDevelopment Roadmap:Real Challenges, Focused Development BasedonCCL’s40yearsofresearchanddirectexperiencedeveloping thousandsofleadersannually,theLeaderDevelopmentRoadmaphelps youtargetthereal-worldchallengesuniquetoeachlevelofleadership. TheRoadmapprovideseasyaccesstotheprograms,products,coaching andservicesthatleadersneedtosucceed. CCL’sLeaderDevelopment Roadmapmeetsyouwhere youareandtakesyouwhere youwanttogo.
  • 5. Howtousethisguide The Leader Development Roadmap connects the challenges leaders face every day with the essential skills they need to be successful. We’ve created a flexible suite of development resources targeted to five levels of leaders: LEADINGSELF:Individual contributors, professional staff and emerging leaders LEADINGOTHERS:Leaders of individual contributors LEADINGMANAGERS:Leaders of managers and/or senior professional staff LEADINGTHEFUNCTION:Leaders of functions or divisions LEADINGTHEORGANIZATION:Leaders of the enterprise Browse the following pages to see the array of programs, coaching, assessments and other resources for each level. Take a closer look at the challenges and the focus areas for development on page 15. For assistance in finding the right resources for you or your organization, please visit www.ccl.org or contact your local regional headquarters: CCL-Americas +1 336 545 2810 CCL-Europe,MiddleEast,Africa +32 (0)2 679 0910 CCL-Asia-Pacific +65 6854 6000
  • 6. “ heCenterisknowngloballyasthe T goldstandardinleadershipdevelopment forexecutives,sotheseniorleaderswe approachknowtheywillbeparticipating inaqualityinitiative.” Nancy Coffee – President and CEO, The Leadership Academy FUNDAMENTAL FOURLEADER COMPETENCIES: • Self Awareness • Learning Agility • Influence • Communication 4 COREDEVELOPMENTPROGRAMS CCLcoreleadershipprogramsbuildthemostcriticalskillsforsuccessateachlevelof leadership.TheyaregroundedinCCL’s“Fundamental Four”leaderskills,drivenby essentialoutcomesandfocusedonkeyrequirementsforsuccessateachlevel. CCL’sprogramsaredeeplypersonalandcustomizedtoeachlearner.CCL’sprovenmodelof developmentintegratesAssessment, Challenge andSupport,helpingleadersinternalize essentiallessonsandcreateactionplansforimprovement. AlumniconsistentlyrankCCLprogramsamongthetopintheworldinsurveysconducted bytheFinancial TimesandBusinessWeek.Exploreeachprogramtofindoutwhy.
  • 7. LEADING LEADING LEADING LEADINGTHE LEADINGTHE SELF OTHERS MANAGERS FUNCTION ORGANIZATION Leadership Maximizing Leadership Leadingfor Leadershipat Fundamentals YourLeadership Development Organizational thePeak Potential Program Impact:The Looking Glass Experience Introduces the fundamentals Prepares first-time managers Builds the leadership skills Enhances the ability to lead Maximizes personal leadership of effective leadership for to achieve lasting results and confidence needed to strategically while balancing power to accelerate the greater success, faster. through people. translate strategy into effective short and long-term organization’s commitment, action on the front line. perspectives. alignment and results. www.ccl.org/lf www.ccl.org/mlp www.ccl.org/ldp www.ccl.org/loi www.ccl.org/lap CoreDevelopmentPrograms
  • 8. 6 SPECIALIZEDSKILLDEVELOPMENTPROGRAMS Specializedskilldevelopmentprogramsgiveleadersanimmersionintospecificleadership topics.Thesehighlyfocusedexperiencesareworkingsessions,designedtohelpleaders applywhattheylearntotheircurrentsituations–andtotheirfuturegoals. Whetherleadersneedtosharpentheirexperienceinstrategicleadership,buildcritical coachingskills,successfullyleadinnovationorcreatecommitmentinateam,these programsprovidedeepinsightandpracticaltoolsforsuccess.
  • 9. LEADING LEADING LEADING LEADINGTHE LEADINGTHE SELF OTHERS MANAGERS FUNCTION ORGANIZATION DevelopingtheStrategicLeader Focuses strategic thinking, acting and influencing skills to more effectively lead strategy execution LeadingTeamsforImpact Strengthens ability to manage and lead teams to experience the power of collective effort TheWomen’sLeadershipProgram Provides understanding and development in a wide range of issues affecting professional women in organizations InnovationLeadership Builds a culture that fosters creativity, cultivates learning, and accelerates growth CoachingforHumanResourcesProfessionals Strengthens coaching skills and shares best practices in coaching LeadershipDevelopmentforHRProfessionals Increases leadership capacity to strengthen HR partnerships with senior management CoachingforGreaterEffectiveness Develops skills in coaching others to increase productivity and improve performance AssessmentCertificationWorkshop Become certified to administer CCL’s powerful suite of 360-degree assessments SpecializedSkillDevelopmentPrograms
  • 10. CCLCOACHING SERVICESPROVIDE: • High quality assessments • A commitment to proven leadership development methods • Rigorously trained coaches • A confidential, safe environment for growing as a leader 8 LEADERSHIPCOACHING Steepedinmorethanfourdecadesofresearchandpracticalknow-how,CCL’scoaching helpsleadersmasternewattitudesandbehaviorsthatdrivebusinessresults. Ourleadershipcoachingsolutionscanmakeadifferenceatalllevelsoftheorganization, fromafirst-timemanagertotheCEO.Ourcoachesalsoworkwithgroupsandteamsto facilitatelearningandpushforimprovedperformance.
  • 11. LEADING LEADING LEADING LEADINGTHE LEADINGTHE SELF OTHERS MANAGERS FUNCTION ORGANIZATION CoachingSkillsWorkshops APEX Customized coaching-skill program within organizations In-depth, C-level leadership coaching CoachingforGreaterEffectiveness Public program that develops skills in coaching others to increase productivity and improve performance SeniorLeadership TeamCoaching Executive coaches uncover CoachingforHumanResourceProfessionals hidden challenges and Public program that strengthens coaching skills and shares best practices in coaching drive team results ExecutiveCoaching Drives results with one-on-one, customized leadership development TransitionCoaching Helps individual leaders prepare for or excel at career transitions TeamandGroupCoaching Allows teams to work together and create shared understanding to increase effectiveness ProgrammaticFollow-onCoaching Maintain momentum after a development program with goal-achievement coaching LeadershipCoaching
  • 12. 10 LEADERSHIPASSESSMENTS CCL’sassessmentsarepowerfuldriversoflearningandchange.Ourassessmentandfeedback processhelpsleadersmeasurewheretheyare,clarifyneedsandgoals,andsetdirectionfor furtherdevelopment. CCLpioneeredtheuseofassessmentsandfeedbackinleadershipdevelopmentdecadesago. Ourexpertiseandstate-of-the-art,research-basedassessmenttoolshaveearnedthetrust ofthousandsofHRprofessionalsandconsultantsbecausethey: • Easilyfitintoexistingorganizationaldevelopmentprograms-andofferrelevantobservableandmeasurableresultson leadershipskillsmanagerslearnthroughexperience. • Provideoptionsforcustomizationthatcanincreaserelevance,ownershipandadvocacythroughouttheorganization. • Providestatisticallyvalidandreliableresultsthathelpindividualsandteamsaligntheirperformanceobjectiveswith thoseoftheentireorganization. • Providelanguageoptionsforusewithnon-Englishspeakingemployees.
  • 13. LEADING LEADING LEADING LEADINGTHE LEADINGTHE SELF OTHERS MANAGERS FUNCTION ORGANIZATION KEYStoCreativityandInnovation Organizational Assessment: Assess organizational climate for creativity and innovation by measuring specific management practices LeadershipGapIndicator Organizational Assessment: Identify and address critical skill gaps in organizational leadership JobChallengeProfile Self Assessment: Use job assignments to develop skills LearningTacticsInventory Self Assessment: Profile preferred learning behaviors and ExecutiveDimensions® develop individual learning plans 360-Degree Assessment: Address top level leadership issues Benchmarks® 360-Degree Assessment: Measure 16 skills and perspectives critical for success and five possible career derailers SKILLSCOPE® 360-Degree Assessment: Assess 15 key job-related skills essential for managerial success Prospector® 360-Degree Assessment: Gain feedback on the skills most often found in successful executives and the behaviors needed to acquire those skills 360ByDesign® 360-Degree Assessment: Customizable development tool measuring key leadership skills and behaviors identified by an organization AssessmentCertificationWorkshop Become certified to administer CCL’s powerful suite of 360-degree assessments Assessments
  • 14. 12 CUSTOMIZEDSERVICES CCL’scustomizedservicesalloworganizationstodeveloptheleadershipcompetenciesneeded tomeetspecificchallengesandbusinessrealities. Foreachclient,ourapproachisconsistentbuttheoutcomeisone-of-a-kind.Weemploy ourrigorousD6process-Discover,Diagnose,Design,Develop,Deliver,Discern–tocreate customizedsolutionsfortoughleadershipchallenges.Whethertheneedisforalarge-scale changeinitiativeorasmallerdevelopmentprogramforadivisionordepartment,CCL’s customizedservicescanbetailoredtoalllevelsinyourorganization.
  • 15. LEADING LEADING LEADING LEADINGTHE LEADINGTHE SELF OTHERS MANAGERS FUNCTION ORGANIZATION 1 DISCOVERyourbusinesschallenge. Examine the internal and external business drivers of the problem. 2 DIAGNOSEyourleadershipneed. Connect your business challenge with the underlying leadership issues. 3 DESIGNyourcustomizedsolution. Draw the blueprint to your leadership solution. 4 DEVELOPtheinitiative. Build your customized leadership solution to your specifications. 5 DELIVERyoursolution. Exceed your expectations. 6 DISCERNtheimpact. Demonstrate the real results you can deliver back to your organization. CCL’sCustomDesignProcess
  • 16. 14 LEADERDEVELOPMENTROADMAPDEFINED Leadershipskillsshouldcontinuetoevolveandadaptinordertomeettheconstantly changingconditionsandchallengesofaglobalmarketplace.CCL’sRoadmapconnects leaderstotherightdevelopmentattherighttime.WiththeRoadmap,organizations havetheinformationtheyneedtosteerleaderdevelopment,fuelsustainedsuccess, andprepareallleadersforwhat’snext.
  • 17. LEADING LEADING LEADING LEADINGTHE LEADINGTHE SELF OTHERS MANAGERS FUNCTION ORGANIZATION Challenges Challenges Challenges Challenges Challenges • Prepare for management • Transition from • Integrate cross - • Set vision and build toward • Set organizational or leadership role individual performer to functional perspectives the future direction • Build common leadership leading a team in decisions • Balance trade-offs • Foster alignments across language in organization • Build relationships to • Handle complexity between the short the organization • Increase personal get work done • Manage politics and long-term • Gain commitment for effectiveness and • Deal effectively with • Align organization for performance • Sell ideas to senior performance conflict strategy implementation leaders • Refine and build strong • Solve problems • Select lead managers executive persona successfully for high performance FundamentalFourLeaderCompetencies:Selfawareness,learningagility,influence,communication Competencies Competencies Competencies Competencies Competencies • Establishing credibility • Coaching • Thinking acting • Being visionary • Creating • Leading with purpose developing others systemically • Driving results articulating vision • Delivering results • Leading team • Managing organizational • Strategic thinking • Creating strategic achievement complexity acting alignment • Doing whatever it takes • Building maintaining • Negotiating adeptly • Creating engagement • Developing a • Interpersonal savvy relationships leadership and talent • Selecting developing • Identifying innovation • Embracing flexibility • Resolving conflict others strategy aligned with opportunities for new business strategy • Tolerating ambiguity • Learning to delegate • Taking risks businesses • Leading the culture • Understanding one’s own • Confronting problem • Implementing change • Working across values and culture employees boundaries • Executive image • Managing globally • Innovative problem dispersed teams • Leading globally • Creating a culture of solving innovation • Embracing change • Catalyzing change • Adapting to Cultural • Leading outwardly Differences ChallengesCompetencies
  • 18. NOTES
  • 20. GetstartedWithCCL We look forward to partnering with you on your leadership challenges and developing the creative leadership that will lift you and your organization to new levels of success. To get started, visit www.ccl.org or contact us at one of our regional headquarters: CCL-Americas Telephone +1 336 545 2810 Facsimile +1 336 282 3284 E-mail [email protected] CCL-Asia-Pacific Telephone +65 6854 6000 Facsimile +65 6854 6001 E-mail [email protected] CCL-Europe,MiddleEast,Africa Telephone +32 (0)2 679 0910 Facsimile +32 (0)2 673 6306 E-mail [email protected] Center for Creative Leadership, CCL®, its logo, Leadership Development Program (LDP)®, Benchmarks®, SKILLSCOPE®, Executive Dimensions®, and 360 By Design® are registered trademarks owned by the Center for Creative Leadership. Prospector® is a registered trademark owned by Morgan W. McCall Jr. Gretchen M. Spreitzer, and Joan Mahoney. © 2010 Center for Creative Leadership. All Rights Reserved. Client Priority Code: LDR2010v001