Leadership Lessons from a Pandemic

Editor's Notes

• #2 5 MINUTES OUT: Hi everyone and thanks for attending today’s webinar, Leadership Lessons from a Pandemic We’ll get started in about 5 minutes, but just a reminder that audio today is streaming, so to get the best audio quality you’ll need a pair of headphones or speakers and you’ll need to make sure that any extra browser windows are closed down.  Since we have a few minutes, go ahead and pop open the group chat widget, located at the bottom of your screen, and let us know where you are joining us from today and if you'd like to share, we'd love to know why this topic is important to you. Are you challenged with leading a team through this pandemic, are you a new leader, or is it something else? ​​ Again, thanks for attending and we’ll get started in about 5 minutes! ***Paste in Group Chat***​ Thanks for joining us for the webinar, Leadership Lessons from a Pandemic. Where are you joining us from today? And what are you hoping to learn? We want to remind you that audio is streaming, so to listen in, you’ll need a pair of headphones or speakers, and you’ll need to make sure any extra browser windows are closed down. Make sure you have your adobe flash enabled.  ________________________________________________ TOP OF HOUR: Hello everyone, and thank you for attending today’s webinar, Leadership Lessons from a Pandemic.
• #3 Before we begin, we wanted to cover a few housekeeping items. At the bottom of your audience console are multiple applications you can use during the webinar today.  
• #4  Audio:  As a reminder, audio is streaming, so to listen in, you’ll need a pair of headphones or speakers, and you’ll need to make sure any extra browser windows are closed down.  Media Player: Our presenter will be broadcasting via webcam, so we will be utilizing the media player today. Your media player should already be open, but in case it is not, click on the icon at the bottom to open the media player. You can also adjust the size of the player to fit your screen.  3. Questions: This webinar is all about the conversation we have, the more questions we receive the more beneficial and educational this webinar will be!  If you have any questions during the webinar, you can click on the “Q&A” icon at the bottom and submit your question, or you can also use the group chat. Q&A is private between you and us the presenters. Group Chat is open to all attendees. To expand your slide area, you can click the maximize icon on the top right, or drag the bottom right corner of the slide area to adjust the size.  If you encounter any problems with the media player or the slides, sometimes a simple refresh of your browser is all you need, if you still have trouble, please send me a message through the Q&A, so we do not distract others. Alternatively, you can click on the Help widget. It has a question mark icon and covers common technical issues.  4. Certificate: Today’s webinar is approved for one hour of SHRM and HRCI credit, and you’ll be able to download a completion certificate at the end of the webinar by clicking the Certificate icon at the bottom of the page.
• #5 Here’s a closer look at the widget you’ll use to download that certificate, and again, this will be available at the end of the webinar. If you’re listening live, we will also send out this certificate via email at the end of the day. If you’re listening on-demand, you will need to download the certificate from the widget, any questions, pleas email me.
• #6 And finally, we love audience participation! Feel free to write comments and questions in the group chat and Q&A, and I’ll pose them to the presenter. The questions are going to drive the conversation, so please send them over.  Welcome to everyone who is joining us today! It’s great to have you here.
• #7 (Katie) BambooHR/Bizlibrary sponsor slide Before we introduce the panelists, I wanted to give a shoutout to our awesome co-sponsor for this webinar BambooHR.
• #8 Katie) Alright, now let’s get started! Welcome everyone to leadership lessons from a pandemic, a panel webinar with BizLibrary and BambooHR. I’m Katie Miller, the Marketing Events strategist at BizLibrary, and I’ll be your moderator today – please send in questions through the group chat or Q&A and I’ll deliver as many as we can to the panelists. Now! Let’s meet your panelists. First up is Libby Mullen, the Director of Talent Development & Learning Culture at BizLibrary. (Libby turns mic and says hello) Next up is Amy Frampton, the VP of Marketing at BambooHR. (Amy turns mic and says hello) (Katie) Thank you so much for being here, ladies!
• #9 (Katie) Like many of you in the audience today, Libby and Amy have had faced many challenges trying to lead employees, teams, and other leaders through obstacles that have arose from this pandemic. Libby do you mind telling the audience your story and how you position has changed since the pandemic started? Libby tells her story first – taking her onboarding program completely virtual, the challenges, the process, the success. (Katie) Thanks for sharing your story, Libby! Amy, we’d love to hear your story as well. Then Amy tells her story – new leader helping her team figure out how to work with each other remotely, keeping morale high while never meeting these people in person. Thank you, ladies! I think it’s a great reminder to everyone that this is TOUGH. There is no guide or step-by-step plan, because nobody has ever been through this sort of thing. So, we’re all here to learn from each other.
• #10 (Katie) One thing that I think we’ve all had to learn from this pandemic is how to adapt to our new environment, where ever that may be. Through all the hardships, have come a lot of triumphs as well and we’ve uncovered some superpowers that we didn’t know we had. (AMY) That’s right, Katie! ……(Amy tells the story of the co-worker who gave a presentation with her baby on her lap.) (Libby) Amy I absolutely love that story. I feel like my superpower is…. (Libby) What are some of your superpowers? TYPE IN THE GROUP CHAT - Libby & Katie can read a few
• #11 (Katie) Thank you everyone for sharing your superpowers! Now, let’s get into your questions. Since we’re all struggling to find our footing in our new work environments, it can be hard to focus on your company culture. But, we know that’s one of the most important things you can do during times of uncertainty. So Libby, how is BizLibrary maintaining a strong company culture? (Amy follows with what Bamboo is doing) LIVE QUESTIONS: Answer 1-2 questions SEED QUESTIONS: - Why is company culture so important? - What’s the first step in building a strong company culture, if you don’t have one already?
• #12 (Katie) When you have a strong company culture, you’re bond to have more engaged employees. But during a worldwide crisis, where leaders have been met with some real tough decisions, like furloughs and layoffs – engagement can be hard to foster. So, another great question we received was “How can we keep our employees engaged right now?” Amy goes first – drive-ins, etc Libby follows – resource roundup, virtual happy hours, having more conversations LIVE QUESTIONS: Answer 1-2 questions SEED QUESTIONS: How can you keep a small group of employees engaged? What are ways you can create relationships between our front-line staff and office workers, who are working remotely? What can you do if you’re company’s budget is tight right now?
• #13 (Katie) With everything changing so quickly, one day we think we’re going back to the office and the next day cases rise and that completely changes, so what are some of the best ways that leaders should be communicating to their employees? Libby, what communication tips do you have? Personal and professional conversations, and why both are needed right now Amy follows with what Libby said LIVE QUESTIONS: Answer 1-2 questions SEED QUESTIONS: How often should we be communicating with our employees? What are some ways you can check if an employee is okay without being able to see them/be with them in person?
• #14 (Katie) Amy, I think you’re in a very challenging position as you’ve taken on a new leadership role during a pandemic. So, what are some must have skills that you think all leaders need right now? Amy, talks about encourage her team to be innovated Libby follows - Need to be ready and agile for anything - have confidence as ourselves as leaders LIVE QUESTIONS: Answer 1-2 questions SEED QUESTIONS: How do leaders have time to learn new skills while everything else seems to be falling down around them? What are some strategies to become a coach and not a boss
• #15 (Katie) It sounds like you’ve both learned a lot about yourself and your teams during this time, but what’s the biggest lesson you’ve learned so far from leading during a pandemic? (Libby starts) – communication is key, Purposeful reflection (Amy) – having a growth mindset and giving yourself grace
• #16 (Katie) Let’s take a few more questions from the audience. If you haven’t sent in a questions yet, don’t miss your chance! Answer 2-3 more questions.
• #17 So, we’ve talked a lot about the lessons we’ve learned so far. But, in reality this challenge is not over. We don’t know how long we’re going to be working like this, and chances are we won’t ever go back to the things way were, so were do you go from here? AMY what’s your advice for the audience, what should they do after watching this webinar? (Amy starts) Libby follows with her advice
• #18 (Katie) Key Takeaways
• #19 Katie  Thank you everyone for attending! Before you go, I wanted to offer you to learn more about the products both sponsors are offering. If you're interested in receiving a demo from BizLibrary or BambooHR make sure you fill out the closing survey, and select yes! Our specialist look forward to talking to you. 
• #20 (Katie) This webinar is approved for one hour of SHRM and HRCI credit, so don’t forget to download your completion certificate from the icon below, and we’ll also provide a link in an email that will be sent out later this afternoon if you're watching live. If your watching on-demand you will need to download the certificate from the widget below. 
• #21 And last but not least, we’d love to keep this conversation going we’d love to connect with you on LinkedIn and help each other to lead during these unpercented times. I’ll add Libby’s and Amy’s profiles in the group chat. Libby’s LinkedIn: https://www.linkedin.com/in/elizabeth-libby-mullen-8205a357/ Amy’s LinkedIn: https://www.linkedin.com/in/amy-frampton-6ba2855/ Thank you everyone for attending today! If you could please take a few minutes to let us know your thoughts in the closing survey, that would be excellent. Thank you to BambooHR for partnering with us and thank you to Libby and Amy for sharing their knowledge and experiences. We’re going to close this up here. Wishing everyone health and happiness during these times.