Lean Six Sigma Black Belt Training Part 4

Lean Six Sigma Black Belt Training Part 4

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  1 Lean-Insight.com Lean Six Sigma BlackBelt Training Part 4 Training Location: Bangalore / Bengaluru
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  2 PDSA/PDCA and QCTools P-Define ACT PLAN STUDY DO Brainstorming Pareto analysis Why-Why diagram Check sheets Run charts Control charts Cause and effect diagram Scatter diagrams Control charts Run charts Histograms Scatter diagrams Check sheets Pareto charts Continuous improvement
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  3 Phases of SixSigma Define DEFINE MEASURE ANALYZE IMPROVE CONTROL Step D.1 Step D.2 Step Map project Approve Project Deliverables  Project Charter  COPIS  Project Feasibility Tools  Survey  Focus Group  Interview  Charter  COPIS  CBA  FMEA
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  4 Topics  About Projects Customer, CTQs and VOC  COPIS  Project Charter Characteristics of a good project  Should have clearly defined scope Should have significant impact on customer  Should be in line with business objectives  Should have synergy with other projects (must not conflict)  Should be focused on key CTQ  Should generate bottom-line hard dollar benefits, Cost Avoidance or Productivity increase Define
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  5 Idea of Projects Projecttopics usually surface as issues in a product or process. The project ideas may also come from:  Customer dashboards  Customer Surveys  Other related projects  Internal issues The tools which can be used to identify project ideas:  Brainstorming  QFD  Root cause analysis Define
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  6 Topics  About Projects Customer, CTQs and VOC  COPIS  Project Charter Identifying the Customer Who is the customer? Internal Customer or External Customer ? Customer receives the output of a process  Internal customer: E.g. Marketing person for manufacturing company is an internal customer  External customer: E.g. Buyer of the product or services Define
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  7 What is Criticalto Quality (CTQ) CTQ’s from any process are translated from customer requirements Customer to CTQ What is a CTQ? [Business or Customer CTQ?] A CTQ (Critical to Quality) also known as a KPI (Key Process Indicator) is a metric that measure some aspect of a product or process which is critical to the customer. The customer defines acceptable levels for CTQs using specification limits. Define
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  8 CTQ Tree eg.in Six Sigma Project Define Cost of Dissatisfaction (COD), Cancellation (CNL), Net Promoter Score (NPS) and Quality are the 4 different groups under the Americas Sales Operations workgroup. This project is being run for the NPS group with focus on the Support subgroup. Poor Support Quality has resulted in a significant impact on the customer satisfaction with customers choosing to prefer other brands over XYZ. COD NPS CNL QUALITY SUPPORT Quality PRODUCT SALES Output Project Y
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  9 Who are Customers? External Thoseoutside the organisation who actually receive its output i.e. End Customers Any Individual or a Department who receives the Output of your Process is your Customer Internal Those within the Organization who benefit from the Service Lets Discuss: Customer vs. End Consumer……………are they different!! Define
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  10 Lean-Insight.com If you arelooking for Lean Six Sigma Black Belt training in Bangalore / Bengaluru along with certification visit: http://lean-insight.com/six-sigma-training-bangalore/