LEARNING
EFFECTIVE COMMUNICATION SKILLS
WITH DR. POOJA JAIN
1 word to describe
‘YOURSELF’
Speak/Chat box
COMMUNICATION
3-2-1
3- WORDS
2- HOPES
1- FEAR
AN INTRODUCTION
Being able to communicate effectively is the most important of all life skills. Communication is
simply the act of transferring information from one place to another. This may be vocally (using
voice), written (using printed or digital media such as books, magazines, websites or emails),
visually (using logos, maps, charts or graphs) or non-verbally (using body language, gestures and
the tone and pitch of voice). How well this information is transmitted and received is a measure of
whether your communication skills are good.
We have all been developing our interpersonal skills since childhood, usually subconsciously.
Interpersonal skills become so natural that we often take them for granted, never thinking about
how we communicate with other people. The foundations for many other skills, however, are built
on strong interpersonal skills, since these are relevant to our personal relationships, social affairs
and professional lives.
•Latin “to impart, to share” is imparting, conveying or exchanging
ideas, knowledge, etc.
•Transactional process in which messages are filtered through the
perceptions, emotions and experiences of those involved.
•Communication is any means of contact between two or more
people, out of which impressions are made attitudes, are created.
•“By communications, I mean the simple process of getting
information known by one person to the attention of the other
people who should have this information…”
WHAT IS COMMUNICATION?
Communication is the act of transferring information from one place to another. Although this is a
simple definition, when we think about how we may communicate, the subject becomes a lot more
complex. There are various categories of communication and more than one may occur at any time.
The different categories of communication are: • Spoken or Verbal Communication: face-to-face,
telephone, radio or television and other media. • Non-Verbal Communication: body language,
gestures, how we dress or act. • Written Communication: letters, e-mails, books, magazines, the
Internet or via other media. • Visualizations: graphs and charts, maps, logos and other visualizations
can communicate messages. The desired outcome or goal of any communication process is
understanding. The process of interpersonal communication cannot be regarded as a phenomena
which simply ‘happens’. Instead, it should be seen as a process where participants negotiate their
role, whether consciously or unconsciously. Senders and recipients, or receivers, are of course both
vital in communication. In face-to-face communication, the roles of the sender and receiver are not
distinct, because both parties communicate in both directions, including in very subtle ways such as
through eye-contact (or lack of) and general body language. There are many other subtle ways that
we communicate (perhaps even unintentionally) with others. For example, the tone of our voice can
give clues to our mood or emotional state, whilst hand signals or gestures can add to a spoken
message. In written communication the sender and receiver are more distinct. Until recent times, a
relatively small number of writers and publishers were very powerful when it came to communicating
the written word. Today, we can all write and publish our ideas on the Internet, which has led to an
explosion of information and communication possibilities.
The Importance of Communication Skills
Having strong communication skills aids in all aspects of life – from professional to personal life
and everything that falls in between. From a business standpoint, all transactions result from
communication. Good communication skills are essential to allow others and yourself to
understand information more accurately and quickly.
In contrast, poor communication skills lead to frequent misunderstanding and frustration. In
a 2016 Linkedin Survey conducted in the United States, communication topped the list of the most
sought-after soft skills among employers.
Good Communication Skills for a Great Career
Succeeding in your career requires good communication skills. You need to know what you want
and how you are going to attain it. Being an excellent communicator can help propel your career.
Good communication skills can aid in helping you land an interview and pass the selection
process. Being able to articulate well provides a significant advantage! To do your job effectively,
you have to discuss problems, request information, interact with others, and have good human
relations skills – these are all part of having good communication skills. They help in being
understood well and in helping understand the needs of those around you.
Why Good Communication Is More Important Than Ever Before
Communication is essential in all areas of business, from client relationships to branding and from
team-building to productivity and efficiency. Right now, as the world navigates its way through a global
health crisis, it’s safe to say communication has never been so important.
The workplace is unrecognizable compared to only 12 months ago. Steering companies and starting
new enterprises while ensuring a cohesive workforce in the aftermath of a global health crisis will
require unmatched communication skills. Business leaders will need to reassure and motivate
employees, connect with customers and communicate how their vision fits into the new normal.
We take a closer look at why communication is so important, and how the Bachelor of Arts in
Communications and Public Relations at EU Business School is designed to develop the skills and
business personality needed to thrive in this new era.
Modes of communication have changed and continue to change
Communication today is much more technology-driven, with platforms to facilitate seamless
communication regardless of time zone or location.
But earlier this year, when millions were forced to work from home, digital platforms and collaboration
tools such as Zoom and Microsoft Teams replaced the physical office. And, while digital platforms have
their advantages, they can bring challenges as well.
Without being able to see or read an individual’s body language, for example, it can be hard to
determine the tone of a message or email.
Good internal communication
fosters a sense of community
Good communication increases
productivity and efficiency across all
levels of the business
It ensures the organization’s
mission, vision and goals can
be achieved
Good communication skills enable you
to introduce innovative concepts in
order to outperform the competition,
lead productive meetings to diffuse
concerns
Communication is essentially
an organization’s brand
Communications should feel
personal, inviting and, most
importantly, authentic. They should
play an essential role in building a
rapport with customers.
Any confusion or
miscommunication (no matter
how minor) can have serious
consequences.
Listening
Communication
Verbal
Communication
Non-Verbal
Communication
Written
Communication
Interpersonal
Communication
Family
Communication
Political
Communication
Types of
Communication Skills
How to Improve
Communication Skills
Listening
Conciseness
Body
language
Confidence
Asking for
feedback
Respect Using the
correct medium
Emotional
Intelligence.
Open-
mindedness
Practice
Public
Speaking
Dr. Pooja Jain

Learning Communication Skills and its advantages!

  • 1.
  • 2.
    1 word todescribe ‘YOURSELF’ Speak/Chat box
  • 3.
  • 5.
    AN INTRODUCTION Being ableto communicate effectively is the most important of all life skills. Communication is simply the act of transferring information from one place to another. This may be vocally (using voice), written (using printed or digital media such as books, magazines, websites or emails), visually (using logos, maps, charts or graphs) or non-verbally (using body language, gestures and the tone and pitch of voice). How well this information is transmitted and received is a measure of whether your communication skills are good. We have all been developing our interpersonal skills since childhood, usually subconsciously. Interpersonal skills become so natural that we often take them for granted, never thinking about how we communicate with other people. The foundations for many other skills, however, are built on strong interpersonal skills, since these are relevant to our personal relationships, social affairs and professional lives.
  • 6.
    •Latin “to impart,to share” is imparting, conveying or exchanging ideas, knowledge, etc. •Transactional process in which messages are filtered through the perceptions, emotions and experiences of those involved. •Communication is any means of contact between two or more people, out of which impressions are made attitudes, are created. •“By communications, I mean the simple process of getting information known by one person to the attention of the other people who should have this information…”
  • 7.
    WHAT IS COMMUNICATION? Communicationis the act of transferring information from one place to another. Although this is a simple definition, when we think about how we may communicate, the subject becomes a lot more complex. There are various categories of communication and more than one may occur at any time. The different categories of communication are: • Spoken or Verbal Communication: face-to-face, telephone, radio or television and other media. • Non-Verbal Communication: body language, gestures, how we dress or act. • Written Communication: letters, e-mails, books, magazines, the Internet or via other media. • Visualizations: graphs and charts, maps, logos and other visualizations can communicate messages. The desired outcome or goal of any communication process is understanding. The process of interpersonal communication cannot be regarded as a phenomena which simply ‘happens’. Instead, it should be seen as a process where participants negotiate their role, whether consciously or unconsciously. Senders and recipients, or receivers, are of course both vital in communication. In face-to-face communication, the roles of the sender and receiver are not distinct, because both parties communicate in both directions, including in very subtle ways such as through eye-contact (or lack of) and general body language. There are many other subtle ways that we communicate (perhaps even unintentionally) with others. For example, the tone of our voice can give clues to our mood or emotional state, whilst hand signals or gestures can add to a spoken message. In written communication the sender and receiver are more distinct. Until recent times, a relatively small number of writers and publishers were very powerful when it came to communicating the written word. Today, we can all write and publish our ideas on the Internet, which has led to an explosion of information and communication possibilities.
  • 8.
    The Importance ofCommunication Skills Having strong communication skills aids in all aspects of life – from professional to personal life and everything that falls in between. From a business standpoint, all transactions result from communication. Good communication skills are essential to allow others and yourself to understand information more accurately and quickly. In contrast, poor communication skills lead to frequent misunderstanding and frustration. In a 2016 Linkedin Survey conducted in the United States, communication topped the list of the most sought-after soft skills among employers. Good Communication Skills for a Great Career Succeeding in your career requires good communication skills. You need to know what you want and how you are going to attain it. Being an excellent communicator can help propel your career. Good communication skills can aid in helping you land an interview and pass the selection process. Being able to articulate well provides a significant advantage! To do your job effectively, you have to discuss problems, request information, interact with others, and have good human relations skills – these are all part of having good communication skills. They help in being understood well and in helping understand the needs of those around you.
  • 9.
    Why Good CommunicationIs More Important Than Ever Before Communication is essential in all areas of business, from client relationships to branding and from team-building to productivity and efficiency. Right now, as the world navigates its way through a global health crisis, it’s safe to say communication has never been so important. The workplace is unrecognizable compared to only 12 months ago. Steering companies and starting new enterprises while ensuring a cohesive workforce in the aftermath of a global health crisis will require unmatched communication skills. Business leaders will need to reassure and motivate employees, connect with customers and communicate how their vision fits into the new normal. We take a closer look at why communication is so important, and how the Bachelor of Arts in Communications and Public Relations at EU Business School is designed to develop the skills and business personality needed to thrive in this new era. Modes of communication have changed and continue to change Communication today is much more technology-driven, with platforms to facilitate seamless communication regardless of time zone or location. But earlier this year, when millions were forced to work from home, digital platforms and collaboration tools such as Zoom and Microsoft Teams replaced the physical office. And, while digital platforms have their advantages, they can bring challenges as well. Without being able to see or read an individual’s body language, for example, it can be hard to determine the tone of a message or email.
  • 11.
    Good internal communication fostersa sense of community Good communication increases productivity and efficiency across all levels of the business It ensures the organization’s mission, vision and goals can be achieved Good communication skills enable you to introduce innovative concepts in order to outperform the competition, lead productive meetings to diffuse concerns Communication is essentially an organization’s brand Communications should feel personal, inviting and, most importantly, authentic. They should play an essential role in building a rapport with customers. Any confusion or miscommunication (no matter how minor) can have serious consequences.
  • 13.
  • 15.
    How to Improve CommunicationSkills Listening Conciseness Body language Confidence Asking for feedback Respect Using the correct medium Emotional Intelligence. Open- mindedness Practice Public Speaking
  • 18.