The document discusses techniques for effective problem solving. It outlines a 5-step problem solving heuristic: 1) define the real problem, 2) generate solutions, 3) decide on a course of action, 4) implement the solution, and 5) evaluate the solution. It also discusses characteristics of effective problem solvers, such as being proactive, persistent, and focusing on accuracy. Working in teams is also addressed, outlining the typical stages a team goes through. Information gathering techniques are provided such as talking to people, viewing the problem firsthand, and continuing research throughout the problem-solving process.