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Leveraging Employee Self Service
The document discusses the benefits of self-service applications in enhancing operational efficiencies and data accuracy within organizations. It highlights how these applications allow employees to manage their own HR-related tasks, thereby reducing costs and improving user satisfaction. Additionally, it outlines steps for integrating these solutions into existing HR systems and emphasizes the importance of understanding business requirements to maximize potential returns on investment.
Leveraging Employee Self Service
- 1. Leveraging Self-Service Applicationsto Improve Efficiencies & Increase Data Accuracy  Empowering Employees – Improving Operations Al Burroughs Mike DeNezzo Richard Teed LBi Software July 21, 2010
- 2. Agenda Introductions Whatis Self-Service Economic Conditions Assessing Potential Returns Advantages Getting Started with ESS Q & A
- 3. LBi Software Over20 years Human Capital Management Focus Experience with Packaged Software Solutions Oracle PeopleSoft JD Edwards Active Participant in Quest & RUG Events Team culture – average tenure is 9 years Platform independent Process oriented
- 4. What is aSelf-Service Application An application that: Allows the end-user (employee) to perform certain functions themselves: Changes to direct deposit Updates to tax forms Expands on an existing HR solutions Accesses existing data in HCM solutions
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- 6. Current Economic ConditionsCurrent Business Directions Navigate current economy Still a recession? Turning around? Prepare for economic turn around Reduce costs Retain key talent Employer Concerns: “ Employers are still struggling to find that magic formula for controlling costs” *From Deloitte’s Benefits Reward Survey
- 7. Cost Reduction ThroughSelf Service Strategies
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- 9. Self-Service Apps Automatemanual processes Eliminate paper based systems Provide custom information Adds: New business functionality Increases convenience Improves data accuracy
- 10. Benefits of Self-ServiceExtends the reach of the solution to include: More users More functionality Reduces costs Fast delivery Reduces complexity Adds business flexibility Increases user adoption
- 11. Web Based Self-ServicePotential for greatest ROI Reduces calls/visits to HR Questions answered online Costs up to 40% less than a call or visit Better communications Less confusion, fewer questions Better decisions 80% Only 20% select new benefit options Drive employees to better fit on plans
- 12. Chrysler Digital OwnerManuals Starting in 2010 DVD based owners manuals Eliminates 930 tons of paper Saves 20,000 trees Copies available online Adds new Video features tours Tutorials
- 13. Wiki Technology inBusiness Wiki slide
- 14. Self-Service Expectations Usedto be nice-to-have Familiar concept: Online Banking Online Shopping Amazon.com Tirerack.com Self Service payback Employee satisfaction/retention Searchable knowledge bases Reduction in costs
- 15. Employee Self-Service BrowserBased access via Intranet Internet Integrated to HR Payroll Benefits Personal Information Time & Attendance
- 16. Payroll View PaycheckView W2 W4 Election Tax Implications What-If Capabilities Retirement modeling W2 modeling Take home pay impact
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- 20. Benefits Access NewEmployee Enrollment Existing Employee Maintenance Review Update Up to Date Summaries Health and Welfare 401K Review Link to Provider Site
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- 22. Contact InformationPersonal Data Name & Address Corporate Announcements/Links Beneficiaries Emergency contacts
- 23. Time & AttendanceTrack PTO Vacation Sick Days Jury Duty Personal Days Manage Time Sheets Submit Time Sheets
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- 25. Methods of IntegrationLeverage PeopleSoft APIs and Web Services Leverage Vendor Software as a Service (SaaS) Direct Data Integration
- 26. PeopleSoft APIs LeveragePeopleTools: Component Interface Integration Broker Integration Tools and Utilities MultiChannel Framework Internet technology EDI Manager Forms Routing Open Query ODBC Driver and API PeopleCode: Application Messaging Class Business Interlink Class File Class Internet Script Class (iScript) Java Class
- 27. Employee Advantages Ican access my data: when I have the time When I have the need Access Payroll Information Earnings & Tax History Withholdings Extremely Convenient Time savings
- 28. Employee Advantages Enrollin employee programs Benefits and Training Access and submit/approve timecards View accrued vacation time Submit Time-off Requests for Manager's Approval
- 29. Company Advantages Automatecostly processes online Reduce dependencies on paper forms Improved data accuracy Increase Efficiencies Improve Employee Satisfaction More control Better service
- 30. How to getStarted LBI Discovery Process for HCM Designed to uncover and document the business challenges and potential returns in the upgrading of old processes and/or the building of new Self-Service solutions. It will assist you in documenting the: Business requirements Impacted business functions Suspected business problems Potential ROI Project justifications “ only 30% of all Enterprise Software features are implemented by Users.” Oracle presentation at Philadelphia RUG conference
- 31. Our Suggestions Howis the Discovery Process Accomplished: Jointly defining business requirements Completely documenting project justifications Fully assessing project costs & savings Outcome of the Discovery Process Service: recommend a design and document a templated solution that meets the customer requirements Understanding and Documenting the Business Problem and Potential ROI
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- 33. Thank You! AlBurroughs Mike DeNezzo Richard Teed For more information: www.LBisoftware.com
Editor's Notes
- #2 Good morning. My name is… and I am the marketing manager for Lbi software. Iwill be presenting this session along with my colleague … As we go through the session, I would like to keep it as informal as possible so please feel free to ask questions as they come up and myself & …. Will do our best to answer them.
- #3 A brief overview of the sessions. We will look at the current business and economic conditions that are driving business behavior today. We will then look at self service in terms of the potential ROI, some potential pitfalls. We will then look at the advantages that these solutions provide the company and the employees and briefly cover integration to PS HCM. After that , … will demonstrate the ease of use of self-service systems and then we will finish with a Q&A session.
- #4Â Briefly cover LBi
- #5 But what we are here to talk mainly about today is the bolt-on application and specifically bolt-ons to PS. You can build Bolt-ons obviously for any type of software, but today we are discussing PS only What is…. Custom – whether it’s built in house or it’s from a 3 rd party vendor it is considered custom Replaces, expands….. But you still want to utilize PeopleSoft data when you create a bolt on
- #7 It is without a doubt that what is driving people’s behavior today is the current market conditions. There is a lot of concern for job security, revenues, cost containment but most companies want to survive this period and prepare for the turn around that will come in the next business cycle. This means identifying and keeping key people and reducing costs whenever possible. Some of the business drivers:  Economic downturn Need to ID key personnel Reduce costs where possible Prepare for the economic turn around Retain key people Â
- #8Â This is a graph from a survey done by Deloitte last year prior to the economic melt down. But even at that point the sample showed a very high degree of interest in the ESS portal technologies and the savings that can be realized there. Â But we also know that ESS provides gains in employee satisfaction which drives employee retention. ESS improves data accuracy and empowers employees in the management of their benefits & personal data.
- #9 A study done for UNUM in 2007 asked about the key business challengers from an HR point of view. No surprise that healthcare costs was at the top of the list. However, in the middle of the pack was: Retaining employees Reducing benefit administration costs Improving benefits education and communication A further assessment of this study showed that most employees did not understand the plans and the costs of the plans. And this in a period of time when companies are moving to more flexible “employee-centric” benefits that require the individual to assess the plans for personal fit and make choices. At the bottom of the list we see self-service technologies. Still a business challenge but it is recognized as a technology that is ingrained in our everyday lives.
- #10 PeopleSoft is very good software, but we all know that they have many clients and have to create things somewhat generically so sometimes they don’t have functionality or it doesn’t process exactly the way you need it for your business to run; sometimes you do need to create your own applications in order to be able to process information the way you need it for your business. Put custom information at user’s fingertips Sometimes performance will be better if you build a bolt on Security – don’t want to open up your entire PS environment to everyone, or you want to insolate your production environment or isolate a subset of production data into another place to not allow full access to all data, so have separate bolt-on app to process or display this information. I know PS security is very detailed but some companies just still have a fear of opening up their production environment and data and allow this type of access so they use a bolt on app with possibly a subset of production data
- #11 Reduces Costs of license fees, support contracts, upgrade costs, but also when using a bolt-on as a SS tool, it will save administrative costs etc… Ps solutions are generic and may not fit your business – bolt-ons can give you exactly the way you need it to function and operate - which will increase user adoption Can reduce time to delivery if you can find a bolt-on that does perform the function you need the way you need it processed During upgrades…. Minimizes complexity during upgrades and updates to your PeopleSoft environment Can minimize the need for external technical expertise and possibly redeploy HR specialists to more core initiatives Business flexibility – can change it in-house without having to deal with licensing, can make changes based on business functionality changes
- #12 So what do we get for ROI beyond the convenience factor? The most obvious area is in the volume of calls to the HR department. A significant number of queries are handled online through FAQ’s and email exchanges. A by product of this is better communication. Data in the self service system is more accurate because it exists in one place. Quality information drives more informed decisions – better decisions. When you couple the data with tools to do what if analysis the decisions are easier and more informed than they would have been in a manual system.
- #13 Chrysler automobile company. Next year they will provide new car buyers with a dvd instead of the traditional owners manual. There will still be a condensed manual with important information in the car but the features and functions will be in the dvd. What does this mean? For chrysler, (read slide) OK, so I bought a new car last march. How nice would it be to have a tutorial on the blue tooth function and getting it to work? DVD’s allow for more information in more detail with video so that now you can communicate more through more channels or means…written, pdf’s, video, etc. You get all that and save 20k trees every year!
- #15Â One reason why ESS has wide acceptance is because employees are already experienced with online banking, shopping, travel sites etc. The list goes on and on. So employees are already trained in the concepts and tasks involved with online transactions and we are all looking for easier ways to access data and manage data. Â Self-service provides all that and helps to reign in costs, increases employee satisfaction and also employee retention.
- #16Â One reason why ESS has wide acceptance is because employees are already experienced with online banking, shopping, travel sites etc. The list goes on and on. So employees are already trained in the concepts and tasks involved with online transactions and we are all looking for easier ways to access data and manage data. Â Self-service provides all that and helps to reign in costs, increases employee satisfaction and also employee retention.
- #27Â For updates with PeopleSoft, this is the preferred method. This is how PS or any 3 rd party would want you to do it. Presenting information is simpler and can be done ia variety of ways